FLAMINGO HOTEL AND CASINO LAS VEGAS

Had such an AMAZING time. I highly recommend Las Vegas to those who want to experience something fun. This was my first time and I really enjoyed myself. I'm going back in October for my Big Fifty. Yes

When we got into our hotel room, one of our bathroom light was broken, And the bathroom door didn’t shut all the way. I called the service desk to have them fix it, and maintenance came in and left a long plastic piece on our bathroom floor. Which looked gross. The ac kinda sucked and wouldn’t get any cooler. It stayed at 70ish degrees the whole stay and it was 105 out. Overall, the hotel room was nice and cheap. Didn’t use the pool because you had to make reservations to use it and never got notified that we had a spot.

This was my second time staying at The Flamingo and I must say I love it!! I stayed in one of the renovated rooms and it was so FABULOUS!! I loved the décor and I was on the 27th floor with a great view of the pool and The High Roller. They do take a body screening to check everyone's temperature prior to checking in the hotel. The check in is at the kiosk.. pretty easy and fast.. The pool situation was a little challenging until I figured it out. The GO POOL and BEACH CLUB can only be accessed by texting the virtual waiting list. Starting at 10am you must text to reserve a place in line.. no "physical" waiting in line allowed.. I text at 10am and got a confirmation at 2pm that I could access the pool.. if you RSVP a cabana you will get instant access.. it was worth the wait!! Great music and vibes at the pool.. The Flamingo is located in the PERFECT LOCATION. across from Cesar's Palace.. I love this place and look forward to staying there again when I visit Las Vegas.

The hotel certainly had great facilities but the service was the worse ever. Things at your property were so bad that we checked out 3 days early, even though our room was pre-paid and moved to New York, New York. The toiletries dispensers were empty, we requested they be filled, and got a bag of toiletries 24 hours later. A dirty wash cloth from the previous guest was still in the shower. We asked for a bellman at the bell desk, and we were told that there was no bell service. Then we asked if our luggage could be stored, and we were told that we would just have to walk back downstairs to get it. The check in was a disaster. The kiosk check in was so impersonal, and no one was available to assist. When we finally found someone to help us, she was curt and short. We were never told that our room would not be cleaned, which is ridiculous. We were scheduled to stay 4 nights and no one would be replenishing our towels or making our beds? No room service, why weren’t we told? You sent me 3 emails and never once mentioned any of this. Never again. I know you are struggling with COVID-19, but not communicating is inexcusable. New York, New York had front desk check in, bell service, immaculate rooms, Room Service and daily maid service upon request. The price was the same at both hotels.

Our room was not ready after checking four times with front desk and having to wait in long line to find out. Each time we checked, we were told we could take a lesser grade room but they would not refund the difference. Finally got our room around 8:00 PM and it was not worth the wait or extra $$. The only saving grace for the not great experience is maybe the hotel is not at full staff yet. If they are not fully staffed, shame on them because I saw the cleaning staff still getting rooms ready at 11:30 PM. I get extra cleaning has to be done but even a better reason to more people to work and not work your current employees to death. I am guessing the new guidelines also include that rooms cannot be cleaned daily but there was no communication about having to request clean towels and replenishment of toiletries. When I called they said they could give us clean sheets if we wanted to change them ourselves. We had to put our dirty towels and trash in the hallway to have them pickup. If they are having to waive their services from Covid guidelines, the hotels should be waiving their outlandish resort fees.