Harrah's Resort Atlantic City Hotel & Casino

I reserved a Room for my brothers 40th birthday and wanted to make it a little extra special so I paid extra to upgrade his room to a suite and also for the early check in as well, which I called to confirm before he took the three hour ride down there. When my brother arrived at 9am after driving almost four hours to get there, the lady at the desk told him that the room might not be available until 4pm or even 8pm. She was very rude and told him that we should “read” what it says and that the early check in and suite were not guaranteed. I then called and spoke to Grace who was the only person who was apologetic about this and ensured me that we in fact did have the early check in as well as the suite and that she was confused as to what happened. My brother ended up loosing 2hrs just arguing with the front desk who did not care to even apologize for this inconvenience. He could’ve spent that time at the pool cabana which I also paid for that was from 11-5pm. He checked in almost 2hrs after he was suppose to and no one even offered any type of accommodation for the time and money lost. The customer service was horrific and I will never book a room here again. I will tell everyone to stay away and spend their well earned money somewhere else. Spent a lot of money to be upset and have agita. Never again

I rented what was called an renovated bayview room. However there was nothing renovated about it. The room, vents, walls carpet and toilet were very dirty! We stayed just one night and killed two roaches!!! For the price this was a terrible stay.

Just an FYI, we left the room at 9:45 AM because hubby had to be at work by noon. Thank you for a great experience except for the RUDE WOMAN at the Caesars Rewards Desk…..who didn’t want to deal with me because I raised my voice due to the fact that when we left Harrah's to go to Borgata, we had to pay $10. All she had to say was that the rules have changed and we had to pay to leave even if we are returning to stay overnight. Then insisted, what was the big deal to pay $10 as if we were unable to afford it. It was the principle behind it. Instead of trying to be nice to me (Customer is always right doesn’t apply to her apparently), she pawned me to another woman who was actually very nice and patient. Guess patience is not one of her attributes -- she had a bad morning and the counter had just opened at 10 AM. Thank you for ruining our experience.I know this isn’t going any further but I just wanted to express my dismay. Thank you.Rosetta

ABSOLUTELY HORRIBLE!!!!!!! Came for the weekend to for my very first time to relax and clear my head. I WILL NEVER STAY HERE EVER AGAIN! I bought a premium room. Went to check in and was told oh they are all sold out! She said idk why they are letting people book the premium rooms when we don't have any. So she wanted to down grade me. It took for me to complain to her and then her manager to get me into my room that I paid for. Then the restaurant AC Burgers isn't any better. After trying to check in I went there to get something to eat. They got my entire order wrong. Then Saturday morning ordered breakfast to my room from Coastal. Ordering on the website is a nightmare and pretty much you are playing a guessing game on what you will actually get. No where on the menu does it say potatoes comes with omelets. So I bought a side of potatoes. I get my omelet and it comes with potatoes. I had all these potatoes more than I could eat or wanted. Then later I tried getting out of the garage of the hotel and they wouldn't let me out. Harrahs caused me more stress than ever!!!! I will NEVER go back there ever again!

I’ve stayed at this hotel years ago but it has really gone downhill. The shower didn’t drain, shower curtain was filthy, leak in the toilet. No comforters on the bed. Rugs in the room were filthy. Just really shocked at how downhill it has gone!