Harrah's Resort Atlantic City Hotel & Casino

We booked our stay for the Harrah’s in Atlantic City This past weekend from January 8 till January 10 when we got to our room the bed was dirty we requested a smokers room but the whole floor smelled like cigarettes it was disgusting the water coming out of the sink and the shower was brown I went outside and in the hallway at the end was able to find a payphone or a phone where I called and told the front desk lady what was going on with the room she said that they would give us new sheets we went down to the casino came back at two in the morning and there was no sheets there I called them and they didn’t come and I was very dissatisfied for a first time experience it was really bad I’m going to insert some pictures and I would like a refund for at least one of the days that we were there because this was terrible terrible customer service no empathy the food was bad we got some food from one of the restaurants and it was over Cooked

Booked two nights in the Waterfront Tower. Greeted by security with touchless thermometers. Used the self check-in kiosk which moved me to the Bayview Tower. Can't complain, because last time I was switched to a different tower at Harrah's it was to the Marina Tower and that was a disaster. Went up to my floor and was hit with the smell of weed. Fortunately my room didn't smell like it. Also, there was a seal on my room door which was a first for me since the pandemic. I have stayed at CET properties from here to Vegas at least four times since the pandemic and this was the first time a seal was on my door. So that was great. Room was clean for the most part. the shelves in the bathroom were dusty. I made good use of the tub. Food options were extremely limited. Tried Pin-Up Pizza on Friday and it was terrible, which is in stark contrast to the Vegas Pin-Up Pizza which was great. AC Burger seemed to be the go-to spot and it had a long line each night unless you chose take-out. Decided to head to the boardwalk on Saturday morning and saw a sign that the rewards shuttle only runs on the weekends from noon til 10:00 p.m. So I took the jitney, which turned out to be a great choice because the first boardwalk stop for the jitney was Ocean's Resort. I got to visit Ocean's for the first time. Very nice. And their table limits were lower than Harrah's. Pretty sure my next stay will be there. Made my way to Caesar's and decided to head back to Harrah's. Waited 45 minutes for the Rewards Shuttle only to find out it isn't running. So why does Harrah's have signage up saying it runs on the weekend!?!? Casino floor was packed on Saturday. Good to see people enjoying themselves. Once again the scent of marijuana greeted me when I headed back to my room. This stay was better than my last January stay but barring a great deal from CET I am going to try Ocean's for my next stay.

After driving 3 hours from long island; the first room they checked me into 14052 had roaches. When i went to the toilet and closed the door a half dozen of them scattered. When I got out of the bathroom and went to call the front desk another one ran across the desk. They moved me to another room 80056 that had 2 double beds (not what I requested) a non working alarm clock and smelled like pot. Call me crazy but if a room is being sanitized , and being checked after every guest checks out this should not be happening. After being there for a total of about 4 hours I checked out and went home. On my way out, I went to 4 different hand sanitizing stations that were empty before I could find one that was functional. Not a good way to start the year. I definitely wouldn't feel safe staying there ever again after this experience.

Our second time at Harrah's and this was one of the worst customer experience we had. We checked in to our room at the waterfront hotel and our room had a strong lingering cigarette smell so we called front desk to switch our rooms and she said to go directly to the seven stars/diamond section to get a new set of room keys so we don't have to wait in line again. And we did just that but when we got in line, all of a sudden, the staff behind the desk named Arnold looked up and quickly shouted, "are you seven stars?" I said no, I am not but front desk told me to come here so I can get a new room key. He didn’t even let me finish and raised his voice and said no, go to another line and didn't even let me continue to talk. I was so upset and embarrassed. I am a guest player and last thing we need is to ruin our mojo and never come back to Harrah’s again. We might not be a seven stars player today but if this is customer service by them, no thank you. No human being should scream at another human being like that. Everyone was looking and I'm sure they were shocked as well. What a poor reflection of Harrah's to hire such a rude and mean staff. If that's seven stars hospitality, no thank you. We are disgusted at such poor customer service. If you can't be kind and polite, why are you even at client facing positions?! You can check your cameras to validate my claim. This was on Saturday, 12/26 at 6:58pm.

Temperature check like many other Atlantic City Casinos and sanitizers everywhere. Much less safety precautions by supervisors at table games. they don't even sanitize or clean even if we request. REYLYN the supervisor at table game Baccarat was rude and even we requested to sanitize she denied and then we have to ask JOHN PARIS another supervisor to clean and he did for us. Not sure why she is not following rules . Didn't feel completely safe so not visiting this property until COVID disappears. Borgota and hard rock are million times better in practicing COVID precautions