Your TL:DR version is: skip this place, it’s gross.Stayed here with my kids for a dance convention, so keep in mind this is a review as a parent, not a party goer. But, ewwwwwww. Our room in the Waterfront Tower was grimy, gross, and super stinky. I’d booked a non-smoking room and it was clear that rule hadn’t ever been followed. The stench of smoke (cigarette, cigar, marijuana) was pervasive, not just in our room but the entire hotel. And look, I’m not generally uptight about these things, but you could easily get a contact high just sitting in our room or walking through the hallways. Kid-friendly this place is not. Plus the shower stunk of urine. 🤮Despite a friendly phone call to housekeeping asking them to clean our room, they did not once during our entire stay. They did drop off a load of towels (but didn’t take used ones away) and left a pile of garbage bags - I guess so we could take out our own trash? The black mold on the ceiling was the icing on the birthday cake no one wants.The view was lovely, if you like the gray industrial vibe. We were digging it.The WiFi is a disaster, only worked half the time (if that) and the connection is super slow. But yet it’s pretty pricey! Don’t count on making any phone calls either, it’s a cell service black hole. Cleanest places in the whole “resort”: convention center bathrooms and parking garage hallways. Go figure. Everything at this “resort” seems rundown and tired, overlooked and unseen. It needs a lot of attention. I’m not going to point out every single broken or dirty thing there, but know the list is long. There are plenty of other hotels one could stay at in AC, I suggest checking out one of those. (Nothing in this review is Covid related either, FYI! Half of their stores and restaurants are closed due to Covid precautions [which makes waits at the others often an hour or longer]. They take temps any time you come into the property, and all staff is masked. I saw no social distancing of any kind, although the floors were labeled requesting it. They seem to be doing alright with their Covid precautions, I’d turn some attention to regular operations now if it were me.)Oh and also, they emailed and asked for my review. So, here you go! Don't ask if you don't want to know ;-)
