Harrah's Resort Atlantic City Hotel & Casino

This hotel was a great place at one time. You now have to pay 20.00 a day if you want to go to pool, there are 3 hot tubs only one is working. The Buffet is now a high rollers joint.No where to eat. No maid service. The pool is closed this one kids could go to. only comp drinks at bar if you are playing max all the time . they took all the fun away. talked to many people that were there and they said they are not coming back ever again

Stayed here for two day with a convention was in the waterfront tower room 18094 suppose to be the newer nicer updated tower…what a 💩 hole! Dirty room ripped furniture, ripped walls stained bathrooms they charge you for everything there really was nothing positive smoke free room smelled like stale cigar and the hallway smells like pot! Go anywhere but there this place is a joke!!

Checked in at 6:30 PM after a 7 hour train ride. My 75 yr old sister and I were exhausted but used express checkin and I thought so far so good. Upon arrival to our room I quickly discovered it was not serviced. I had ordered a nonsmoking, waterview room and got a smoking pool roof view. The room was filthy dirty ashtrays, beds unmade, no clean towels, bathroom lights didn’t work, broken furniture (i’m not talking wear and tear) this was dirt. I immediately called the front desk for a new room which they did not offer I was told do not put the do not disturb sign on your door and it will be serviced. Wait an hour for a maid and in the interim we cloroxed everything in sight. At 8:10 called down asked where the maid was and asked for a coffee pot. At 9:00 I called down to speak with manager and was told there is no manager on site (I was told this for the next 2 days there was no manager available). I requested bedding be sent up as the rude front desk person Said not only no manager but we don’t do maid service so there will be no maid. They dispatched a gentleman to see what we needed between him and the stocked maids cart in the hall I serviced the room at 9:00 pm myself. The attached pics say it all. I wrote them a letter as no manager was available our entire stay, I requested a refund and still have not heard a word. Note they do not have a free shuttle that would make it easy to leave and check in elsewhere late at night. Can’t say enough do not stay here. 5 star resort is a joke. Soured me not only on Caesar Resorts but Atlantic City as well. They definitely need education on customer service/satisfaction.

I have stayed in many Caesars properties around the country including this Harrahs Have always had an above average stay until my last visit to Harrahs in Atlantic city.called and booked prior to arrival , Caesars did not have any rooms with a tub left but Harrahs did so I chose Harrahs. when I got in my room ,no tub , so I called front desk and they told me to come back to desk and they would take care of it . loaded my luggage up. back to desk and got. sorry sir we don't have any rooms with a tub but maybe they would have one the following day.That they could have and should have told me on the phone without having me come back to the desk with my luggage. Next brushing our teeth to go out we find the bathroom sink is clogged and will not drain. next we have dinner at the hamburger restaurant on the casino floor , not very good , then went to gamble, then my date got sick from the food. Next morning get up early, shower has mold growing in it , not cleaned well. Anyways, that was enough for me so I checked out.like I said , have stayed at Caesars Properties for thirty plus years and this was by far my worst stay. I believe this was my last Atlantic City trip

Since there was no maid service, they asked us to call each day for towels,etc. our stay was 4 days and we called 3 times, no towels. Finally, we went to the desk and got towels for one day. We also asked for Kleenex and toilet paper. Never received these items. The hairdryer could not be used because the GFI outlet was not working. Called maintenance and there was no answer. The shower door was raised about 1/4 inches off the curbing and water always leaked onto the floor when we took showers. We come to AC a lot and never had these problems. We will not be staying at Harrah’s again.