Harrah's Resort Atlantic City Hotel & Casino

I stayed at Harrah’s hotel & casino the room is very clean and spacious front desk staff very friendly and the buffet all you can eat includes Crab legs in Atlantic City I did enjoy my stay and I’ll definitely come back in the future!

Last time stayed here the shower from the upper floor was leaking on our floor. Mold was starting to develop where the leak was coming in. This time was a better room, the only problem was that 1 of the keys wouldn’t activate the lock. Of course that was the key my wife received and when she tried to get in at 6:30 in the morning it didn’t work. She had to get security to verify who she was and have another key programmed. She had left her I’d in the room so it took a while for her to get a key!

Check in was exceptional. The desk clerk went out of her way to locate us in rooms near our relatives, even though we arrived on a bus trip and they drove in themselves. The casino has a relaxed atmosphere but retains the casino excitement. The room was clean and comfortable. The only problem we had was the shower was very noisy when you turned up the hot water. We chose having lukewarm showers over relocation away from our friends.

While checking in for my honeymoon with my wife, the receptionist wasn’t very friendly at all. I have stayed at both Bally’s and Caesar’s previously and I was greeted there by friendly and professional receptionist. They would go over the the hotel, restaurants, policies, discounts that I may have to eat or park they would also ask the reason for my stay once it was my birthday and my room was upgraded free of charge. Other times they would wave the late check out fees. At Harrahs there was non of that. Since it was my honeymoon and the receptionist never engaged in any type of conversation, I actually asked about maybe getting a late check out. She stated it would be a $25.00 charge for the first hour than additional after that. She proceeded to ask me to sign the check in form then handed me my room keys and gave me a room number. When I arrived to the suite that I paid for, the furniture was old and outdated. The water pressure in the sink and shower was horrible. The shower leaked onto the floor, so after showering I had to mop up the puddle with a towel. Both the cable and WiFi keeped going in out losing reception. There was broken glass and spilled drinks in the elevator. I had asked a security guard a question and after staring off into space for about five seconds she finall looked at me and said hi what can I help you with. I don’t think I will ever spend another night at Harrahs. Sorry but very disappointed.

When I arrived the valet parking was very friendly and expedient. Then when I went inside and needed directions employees were very helpful and courteous. And while I was playing on the slot machines one of the hostesses came by and help me to order a drink. I couldn’t find what I was looking for and she showed me how to locate it