Harrah's Resort Atlantic City Hotel & Casino

Very dim lighting in rooms, hotel lobby, and casino. Gives the appearance of a not so clean atmosphere. Bathroom had mold under lip of sink and in all shower edges. Shower floor was stained with previous guests dirty feet. Bathroom obviously only cleaned with a cloth rag, no scrub brush, bleach ever used on shower stall floor. Lighting very poor in bathroom. An otherwise lovely bathroom in need of bleach and a scrub brush on shower floor and tile grout. A little spray combination of bleach and cleanser as well as a scrub brush would go a very long way. I showered with flip flops. Brought my own disinfectant sprays, wipes, etc. Wish I would have brought a spray bleach cleanser. During this pandemic, mold and carpet lint should be removed. Actually, all room carpets should be removed.

We couldn't believe that Harrah's doesn't have an elevator instead of an escalator to get to reservations. It is very difficult for seniors or handicap people to go outside and cross a busy street to get to registration . I don't know how anybody could do it in the winter. Also, when we made the reservation, I asked the girl if the pool was open and she said yes. She didn't say that it wasn't open when we were there. My husband doesn't gamble but enjoys a pool so usually the day we leave he will go to the pool and I will gamble. We ended up leaving early because he couldn't go to the pool. We hadn't been there before and we probably won't be back.

Clean rooms and great time. Just disappointed that the pool cannot be used due to the short limit of people and closing early. But we Tried to make the best of it. Definitely will be back after this pandemic is over.

The only thing positive from our experience is the bell hops when we were leaving the hotel! Even tipped them $20 because they were so great!! The laguna tower is where we stayed and it was dirty even with the seal on the door! They never came to clean, make beds, take trash out nothing! We were told to sit wet towels and garbage outside the door and we did then tripped over it for the remainder of our stay for three days they loaded the towels up at the end of the hall in a pile taller then my husband! All the shops and food were closed down. Then to top it off at check in we stood in the check in line to use the kiosks just over an hour then to get there and the machines not work just to be told to go to another line to wait another damn hour! The staff at check in were horrible especially the ladies cleaning the kiosks! Personality of a wet mop which is what our whole stay smelt of! Also the parking garage is nasty filthy no garbage clean up etc! And what topped the trip off was after having nothing at the hotel no swim no food poor service they charged us more at check out and blamed it on the tax and it was a daily use fee from the hotel each day so it was an additional $200 ridiculous!

2 hour check-in. Put into dog section of hotel even though we had no dog. Barking, wet dog, and feces smell all night. No towels. JUST A HORRIBLE EXPERIENCE. Front Desk was ZERO HELP. TRASH ESTABLISHMENT