This stay was a mess from start to finish. Check in took forever despite the fact I was in the diamond line with 1 person ahead of me. Finally get to our first room, a bunch of bugs all over the bathroom! (Coastal tower). They get us in a new room and give a $50 credit off my bill. Ok. Went to Gordon steak first. Not the best service but the one thing that really bothered me was the fact my boyfriend and me took the little time we had before our reservation to make ourselves look presentable, and everyone else there looked like they strolled in off the beach. (Thought there was a dress code, a pretty simple one to abide by at that). That nice we played some games after dinner. Witnessed a girl spill a pina colada all over the floor, she was nice and apologetic about it. The “clean team” representative told the girl it was fine and it will just soak right into the carpet. I get stuff happens and I don’t think the girl should have gotten yelled at or anything but someone actually caring about cleaning the mess would be nice. Was looking forward to a day at the pool, only reason we stayed at harrahs actually. I looked for info about it on the TV, said they start serving food at 1130. Turns out they don’t Serve food at all! You have to practically door dash it from your phone. Orders fir this service opened up at noon but was unable to order until almost 1pm!!! Got kicked out of out seats there after being told with diamond status you can sit there. Cool. Our second to last day our room was never serviced, would have liked a freshly made bed on my last night of vacation but standards at this point are quite low. Top it off with being charged resort fees that once you are “diamond” are supposedly waived. Over $100 I should have been charged and it took a lot of back and fourth to get it refunded, despite the worker agreeing I never should have been charged that. All and all there are so many better places to stay in AC. Hard rock has a tier match incase anyone else is interested in making the switch. In addition to all of these personal mishaps, there’s barely any food spots open for lunch, many restaurants are only open a few days a week. This place leaves a lot to be desired.