Harrah's Resort Atlantic City Hotel & Casino

Reserved a king smoking got there and once again no king size bed! It was 2 queen smoking. No email ahead of check in. Which would have been nice. I understand things change and the pandemic situation. But this has happened before.

I booked a stay for this weekend 11/20/20 - 11/22/20. Mind you I have stayed here plenty of times. I have never stayed in the Coastal Tower or the Laguna Tower and perhaps I know why now. I was given room 10023 and 10021 in the Coastal Tower. On Saturday 11/21 @ about 6am I was awakened by a bed bug bite. I immediately turned on the light and saw that little sucker crawling on the bed. My husband got up fast from the bed. I killed the bug and brought it the front desk in a napkin. I was livid. I was extremely tired. My family was staying in the room next door. We were moved to the Laguna Tower and then given a credit. Which felt like a slap in the face. No one can guarantee I didnt bring this home with me, now I have to worry about that. Even more on panic mode I checked the beds, sheets and the furniture in the rooms. The night of 11/21 I was awakened several times at night by noise made from the room above. I heard toilets flushing. At this point I'm already exhausted. On 11/22 @ about 9am I went to the front desk asked for a manager. She apologized and gave me another credit. Ok credits were given but can anyone guaranteed my luggage didn't have these bugs ?This was disgusting unsanitary and truly upsetting. No one wants to bring this home. You know what's even worst over hearing a Caucasian family complaining about noise and getting $100 off of their room. I am Hispanic and didn't get the same treatment the first time I went down to inform them of the bugs. BED BUGS are way worst than noise. My bites can become infected. My home can get infested. They called my husband today 11/23/20 to say they inspected and found no bugs. They stated " they called in case I got this at home and I think I brought it home with me." Well I didn't have this so of course if my home becomes infested with bed bugs it would be from my stay here. I don't know what was done I'm already home. I only know my experience was terrible and I will never stay at Harrahs EVER AGAIN. I only think they called us because I filled out an incident report on Sunday morning in the front desk. I have photos of my arm, my finger of the bug and a video of the bug. I hope I didn't bring these nasty bugs homes. Rooms should be cleaned a lot better we are in a pandemic and they are not cleaning properly here. I will be contacting department of health as well.

We have stayed at Harrah's, Caesar's & Bally's during this pandemic & I can't believe they are still charging for the resort fee. For Harrah's, the resort fee includes the use of the pool, the fitness center, wi-fi, self-parking & local calls. Well, the pool is closed, fitness center is closed, we don't use the wi-fi, we are platinum members so parking is free & everyone has a cell phone nowadays so there's no use for the hotel phone. So what exactly is everyone paying for??? During the pandemic the resort fee should be waived, or at least lowered.

Thanks so much Melvin for your help, you have the best customer service and if it wasn't for you I would never stay at a harrahs property again, nothing is ever perfect in life but when you have someone like Melvin go over the top its a great thing.

The conditions of the room were horrible. It was filthy in the midst of this pandemic. We were in n the waterfront tower, supposedly one of the nicest tower and it was gross. I will look into staying at another hotel during my next visit because Harrah’s was definitely not it this time🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️