Harrah's Resort Atlantic City Hotel & Casino

I recently stayed at the Harrah's Resort Atlantic City Hotel and Casion from Sunday August 15 - Tuesday August 17th. My room was confirmed for the Waterfront Tower with a luxury 1 King Non Smoking Room. Before I left home I checked into my room with my Caesars Reward App. While I was driving I received a call that there was something wrong with my room and they were giving me another, take my time it would be waiting for me when I got there. A couple of hours later I received another call that my room was ready and I told them "Great". I told them I was still driving and my room would be waiting for me. When I checked into the hotel I was advised that my room was no longer available. They assigned me a room in the inferior Coastal Tower with 2 Queen Beds. The first room they gave me was room #1534. It was filthy, dirty towels and stuff on the floor and never vacuumed. I was given another room in Coastal Tower #1244. From Waterfront Tower to a view of a stone wall, disgusting. The room was a tad cleaner but not that much. If I was the Hotel Manager I would be ashamed to give a room out to the public in this condition. We went out on Monday and returned at 6:30 PM and the room was not even touched. We went out for the evening my wife saw housekeeping on the floor and asked that our room be taken care of. Returned at 2AM and nothing touched! No was to run a business! To top off matters I was overcharged for my room which I noticed after I checked out. I have stayed at a Holiday Inn Express motel that was 10 times nicer than this one. Just to mention I did get a refund on the amount I was overcharged. Loyal Caesars Customer....Yikes!

Hotel not laid out very well, no staff services available couldn’t find anyone to answer a lost tourist. Food and drinks are extremely over priced more so than your local tavern. Tried to call front desk and had to listen to advertisements and push several buttons before a live person answers.

My Husband booked this Hotel for 4 days as a surprise getaway and I was very skeptical staying here especially based on the reviews. Check-in takes way too long as there was only 1 agent available (Management needs to do better), at least 3 agents should be there during peak hours. We stayed on the 41st Floor in the Waterfront Tower (scenic views) but upon inspection of the room, I noticed that it was outdated and needs remodeling plus there was a hole in one of the sheets, mold in the shower and the ottoman was stained. You should definitely not trust housekeeping and walk with your own cleaning kit i.e. disinfectant wipes, spray & liquid for your own safety and health. The shower has run over so every use there's a pool of water in the floor which is annoying. Another thing that was frustrating was the Wi-Fi and phone service, it was spotty and had poor reception which could be due to height.In terms of amenities I only used the Spa, compliments of Hubby booking back to back appointments on Thursday & Friday which included a mini-massage with Dan, an essentials massage with Lynn & a facial with Cyndi. They were all welcoming, friendly and professional...definitely felt more relaxed, refreshed and rejuvenated. Plus I received a gift bag with sample size Dr. Gross skin products used by the Spa. You do have the option to use the Spa all day until 7pm, but I guess that depends on the treatment.Also, love that there's a Starbucks upon premises right next to the Waterfront Tower and Pool after Dark, however because it's Harrah's owned, it does not honor star rewards. This is a super busy and crowded resort at times especially on the weekends, so bear that in mind as patience will be needed. There are check-out machines which are quicker than waiting for an agent. Still on the fence of returning as I think there are better resort options available.

I was very unhappy with my stay. It took 2 1/2 hours to check in. The managers just stood around instead of trying to help the desk clerks check in. I left my room key in my room and had to wait in line 1 hour to get a replacement key. I think Harrahs new motto should be, we don’t care because we don’t have to. Most of the people who are staying here are complaining about the lackluster customer service. I will not stay at this property in the future.

Beings I spent majority of my time in the room, couldn't help but notice how dirty it was. I wish there was a way to upload the pictures. I don't expect anything to be done, like they didn't handle an incident property or seriously.