Harrah's Resort Atlantic City Hotel & Casino

Everything was what I would say was decent but to far to get to beach and boardwalk. My kids tried several times to go to the pool but it was at max and they were not allowed in either of the other pools in the hotel. Last night 8/21/19 was horrible barely slept people next door checked in late after midnight and where screaming and yelling, cussing I wanted to call security but my children did not understand that they would not know who called. I tried to let the front desk know this morning they did not seem to care at all. Would not stay here again.

Upon my arrival to the resort we were met with extremely hot elevators into the casino it seems as that part of the building was not air conditioned at all. When we arrived at the front desk to Check in we were met with a rude front desk associate when she reviewed our reservation she then informed us that our room was not ready and would be ready around 4:30 PM. When it was about 5:00Pm and after visiting the front desk two times to inquire about the status we were met with attitude and informed of more delays. We then left the resort and went to Borgata which knows how to treat their patrons. Around 6:30 PM we received a text our room was ready. Absolutely unacceptable. I always thought that Harrahs was the best of the total rewards properties but not I’m not so sure. Will probably end up going to Borgata from now on unless there is a reason to restore my confidence in this resort.

My room was dusty, the sink was smaller than the ice bucket and the shower water was extremely slow going down. I stayed in the Marina section of Harrah's. Very boring room but the bed was comfortable.

Room was nice but room service was not good. Located far away from boardwalk but shuttle service is good and convenient. Shuttle bus driver was well knowledged of city and made good recommendations of restaurants.

The experience from start to finish was fantastic, the entire staff that we encountered for the four days we stayed in the hotel went above and beyond to cater to all our questions and needs from locations of slot machines to food destinations.