Harrah's Resort Atlantic City Hotel & Casino

We were in for a gym meet. I called 2 days in advance to confirm a clean, renovated room, instead when we checked in we got a gross room w bugs! We were moved to a closed dark tower in a room that was not cleaned- looked like people were in! So scary! Finally the 3rd room which was next to our friend’s room (which we were told was not available when checking in) was ok. The excuse was that a water pipe had bursted so the renovated tower was not available. When I called earlier in the evening to confirm and let them know we were running late, i was not told that the renovated rooms were not available due to any bursted pipes and that our booked rooms would not be honored- it was whatever was available. Bs! Horrible late night experience. Was glad to leave the next day. I will say the morning bell staff was excellent. Nasty night manager with bad moustache.

Harrahs was alright. The guy at the check-in counter was very friendly. Since we were a bunch of people we requested to stay in the same tower, if possible floor. Well that didn’t happen, we were in complete opposite towers. Haha. The room and especially bathroom were clean. Since I’m a non smoker I didn’t like that the room smelled like old and cold smoke whenever I walked into it. But I guess I got used to it after awhile. The view was super nice though. The check out was pretty easy going, you just use one of the computers downstairs in the lobby, 1 minute done.Long story short, I’d stay there again, but don’t expect too much. :)

Overall a great place to go and have a great time. The rooms are comfortable and spacious. Staff is friendly and helpful. Beautiful indoor pool and a great array of games to play. The crowd there was pleasant and overall good vibes from everyone. Dealers are helpful and most of them will help to explain how a certain game works so you can learn before you play. Will be returning in the future.

spent New Years with friends at Harrahs had a blast and as our friends had never been in Atlantic City they enjoyed all the Caesars Properties.Since it was their first time they asked for a room adjacent to ours and Reservation made it possible.. This trip is number nine on the Board I think they must like us HA HA

Checked in Monday late. Couldn't call front desk, housekeeping, or anyone. Went to front desk and ask for the burnt out light over vanity to be replaced, and reported the phone being out. Voiced concern if we had had an emergency, and not being able to reach anyone. Spoke with Arnold, he supposedly said he would report and get someone up immediately. We checked out on Thursday, nothing was repaired, and no further contact. We are older and if we would have had a medical emergency, I don't know what we would have done. I also mentioned to housekeeper on our floor...No action. Secondly, we accumulated a lot of coins in the days we were there playing slots...the casino floor cashier would only convert $2.00 worth into bills. If that is the casino's position, please provide a coin counting machine on the floor along with the bill breaker machine