Harrah's Resort Atlantic City Hotel & Casino

I checked in late on 11/29 and was originally planning on only Staying one night but noticed I had a comp room for the next night so that morning I called the front desk and extended my stay one more day which would’ve been from 11/29-12/1. Around 6PM I tried to enter my room and my keys wouldn’t work so I went down to the front desk and they told me that I was supposed to be checked out at 11 mind you I got a confirmation that they extended my stay and we’re going to be charging my card again so since I had this issue I just told them I wanted to check out and not be charged for the second night for the resort fees because even though it’s a comp room you still pay resort fees for each night. The representative at the front desk where is rude and didn’t seem to care about my issue he was just easy to get rid of me and have me leave instead of trying to offer me a way to stay!! I was not happy with how he handled the situation and didn’t offer me anything to make me feel comfortable about staying. I don’t think I will be visiting Harrahs in AC for a while if at all after how I see the employees don’t value their customers as they should.

I have been an active player for over 16 years. Harrahs has been good to me in the past. But recently, my last 4 visits have been bad. The service i have received from the front desk is horrible. They changed my host two years ago to someone that doesnt even work for over a year and in not a whale but i do bet heavy and im a great active player. The room they gave me this past weekend 17066 room # was horrible. The stench that came from the halls as soon as you walk out of the elevator is horrendous. There is some sort of leak that must me causing some mold. On top of that i requested to speak to a manager and see if i could get an upgrade on the room and the lady denied me speaking to anyone else even though on every trip i gamble over $25,000. On top of that, i must hace played about 9 hours straight on black jack and slots and i received so little tier points. It is sad that this has happened to one of my favorite places to visit and it is only getting worse.

I was so looking to my weekend away, booked the Atrium Suite, shame on Harrahs, these are Atrium rooms, at best. Definitely not Suites, not by any stretch... So first room, food mess on, in, next to couch, it smelled, so gross. (Dead bird on the window didn't help). The front desk moved me, no problem. On to the 2nd room, smelled better just old, fridge wasn't clean, a cracked bathroom tile was left sharp as a razor, I covered it with a towel my whole stay. Pillows were absolutely horrible, and when any room flushes a toilet, you hear it, loudly!... these "atrium rooms" are in desperate need of an update to say the least...... I might return to Harrahs, I just would not book the Atrium "not a suite"......

Look elsewhere. This place is not what is advertised online. None of the amenities list were available to include a coffee pot or even an iron. Rooms (at least the two I was in) were not recently renovated - unless they reused decor from the 80’s to resemble a motel/motor inn. The casino floor service was nonexistent, placed drink orders and didn’t even show up. The security floor walkers were a little over the top on the whole mask wearing- to the point that some individuals couldn’t even take a drink of water without having security badgering them to pull their mask over the mouth and nose. Several machines were broke and it wasn’t for social distancing. The additional taxes and fees are ridiculous- taxes and resort fees are as much as the room rates. This place is the furthest thing from a resort- more like a run down road side dump with a few gambling tables and maybe some slots.

Reserved a king smoking got there and once again no king size bed! It was 2 queen smoking. No email ahead of check in. Which would have been nice. I understand things change and the pandemic situation. But this has happened before.