I had the atrium suite booked, asked for an upgrade that was 200 per night. The room had a great view but the room was filthy. Every square inch of the carpet was either stained or ripped, the walls covered in scratches, even the light switch when you first enter is broken/open which I can’t imagine could be safe.When I got back from spending quite a bit of cash at the high roller slot tournament at caesars and finally had time to see the room(not just getting ready as fast as possible earlier) I realized just how awful it was. I called the front desk, let them know the issues, they offered costal tower suite and I had to come down to the desk. Had bell desk come get my stuff, and he saw how bad the room was just from a look inside while grabbing my bags. He said make sure they give me a high floor at least.Leandra at the diamond line was the most unprofessional, rudest agent I have ever met. She berated me like this was my fault, wouldnt even look at the photos, wouldn’t let me finish speaking, went on a tirade about lazy people on unemployment not wanting to work… I asked for a high floor, I got a 6th floor room with a view of bird poop covered roofs and a bridge. She offered no alternative. I did ask for a manager but it was so late and my feet hurt so much I just took the keys when she acted like I’d have to wait a long time. She quickly said we will take off 50 dollars, I didn’t have it in me to argue because of how badly the agent was behaving. When the bell desk guy brought my bags up, he apologized profusely and was so nice.Next morning from the AC costal dining was unedible- The restaurant was closed by the time I went down to take them the inedible food ask for the money back for the steak(ordered med rare- its so overcooked and fatty you cant cut into it except the center with the plastic utenils) and completely overcooked over easy eggs… and I was not going back to the front desk after Leandra’s tirade the night before.Sent my “host” at caesars an email when the room service incident occurred but he never responded and my calls always go to voicemail.Good thing I am also mlife gold(nearly platinum) and my offers are better at Borgata and in Las Vegas. This is our breakup letter Caesars Entertainment. Buh bye.