Harrah's Resort Atlantic City Hotel & Casino

As soon as we arrived at the elevators in the parking garage, we noticed things seem quite run down and in need of attention ( paint etc ). The front desk "upgraded us " to the remodeled Coastal Tower. It was quite pristine BUT on day one we had ZERO bath towels. Next day, we arrived back to our room in the evening to find ZERO coffee packets for the next morning. I called the housekeeping but you get an operator and/or the front desk NOT housekeeping FOUR TIMES in 2 hours for coffee that NEVER came so we left the room for the day. We arrived back that evening to find coffee tied to the outside door handle, upon entering our room we found NO ONE cleaned it, or made the bed or gave us any towels ALL DAY. Also, there are no longer any drawers in the new night stands and there is no scratch pad or pen any more either, which we actually needed. Strong rumor has it, THEY ARE UP FOR SALE. I hope the new owner supervises house keeping better. Now, on a positive note, the slot cocktail servers are excellent, extremely friendly especially Nicole B

My mom was staying at Harrah’s to celebrate her birthday. I called the hotel the day she was checking in to pay for and have sent a bottle of champagne upon her arrival. Asked my mom if something special arrived, and of course there was nothing. The bottle never showed up and the room service staff basically blamed us for it never being delivered, although no problem charging my card for $70. Asked to speak with the hotel management and was hung up on. Thanks Harrah’s for ruining my mom’s birthday surprise.

We stayed on a floor with animals ,so that is not recommended because of the barking but other than that all services great , straight down the parkway for us so very convenient.food was great and never a problem finding anything

I enjoyed my stay at Harrahs Food and accommodations were nice. I was just a little disappointed that there were not any safes In The room and it took me 2 phone calls to the front desk to get someone to come up to the room to fix the TV. It was only unplugged In The back but I was not going to mess with your TV Hope to be invited back

The room that I had was excellent the room was clean and everything worked fine. I have no complaints. The dining was excellent also. The food exceeded expectation. The customer service representatives were very helpful.