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Harrah's Resort Atlantic City Reviews

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Harrah's Resort Atlantic City Reviews
Average Tripadvisor rating for Harrah's Resort Atlantic City
Average Rating Based on 28425 reviews
Harrah's Resort Atlantic City
It's a room
Harrah's Resort Atlantic City
The self check kiosk which was a nice option since it was quicker than standing in line and we were running late and had dining reservations. The room itself was large and newly renovated but we got...More
- Magicjeep
The self check kiosk which was a nice option since it was quicker than standing in line and we were running late and had dining reservations. The room itself was large and newly renovated but we got 2 queens instead of a king (downside of the self check). The downside was a constant tapping sound coming from the area near the HVAC unit that was near the bed. We didn't hear this noise until we came back to the room later that night and by then it was too late to try switching the room. I would stay here again if I were to stay in AC again.
Not the same anymore
Harrah's Resort Atlantic City
My husband and i stay at harrahs whenever we are in AC. We prefer the table games there. I am a low roller and a gold caesars rewards member. But even with this status I always get comped for...More
- PinayEyes
My husband and i stay at harrahs whenever we are in AC. We prefer the table games there. I am a low roller and a gold caesars rewards member. But even with this status I always get comped for waterfront or bayview rooms. I understand a free room is not a guarantee but if you are given an option to check in online with a confirmation then complete it at the kiosk, one would think that youll get the room by doing so. Not in this case. We arrived at harrahs around 1230am. I already had checked-in online at 630pm and assume i will just pick up the keys at the kiosk as it was the instructions on the email. Kiosk prompt us to go to the desk. The girl at the front desk have mo idea what shes doing. She said she couldnt give me any room, she said checking in online only lets them know that we are coming, not really official. Doesnt really make sense. She went to the back and talked to someone then came back and called someone on the fone. She said they blocked off the waterfront and bayview rooms, so theres no availabile rooms for me. I was surprised! She then proceeded to book me and hand me the keys that said Marina. I asked her why did she book it without asking me first, she said to talk to her supervisor if i have any problem. I am not a person that complains a lot but at that time I felt that they just bait you with a room and and when youre there they just dont care. I took the marina room but didnt stay there its so dingy its not even worth $32 (resort fee). At check-out, they have the nerve to charge me $17 for upgrade standby which i didnt request. I had to question that coz a waterfron/batview room to a marina is definitely not an upgrade. I have to think twice now if i want to stay at harrahs next time. Costumer service went downhill!
Vacation
Harrah's Resort Atlantic City
The hotel was ok. Not as clean as others Caesar's resorts ive visited before. Guest services did not come and clean our room nor asked if we needed any clean towels. Food was ok however for the price...More
- 5901907
The hotel was ok. Not as clean as others Caesar's resorts ive visited before. Guest services did not come and clean our room nor asked if we needed any clean towels. Food was ok however for the price it could have been better.
Business training
Harrah's Resort Atlantic City
As there was a long line to check-in, I used the express check-in kiosk and it was so easy. No line. Checking in only took a few minutes. Room was clean and comfortable. Casino was fun. I wish the...More
- KayeB185
As there was a long line to check-in, I used the express check-in kiosk and it was so easy. No line. Checking in only took a few minutes. Room was clean and comfortable. Casino was fun. I wish the food court had a few more options.
Not the best experience
Harrah's Resort Atlantic City
We had booked a room at the Marine tower. We received an email before arrival saying we could get an upgrade. I don't know what we would have received before the upgrade but this room didn't seem...More
- Linda B
We had booked a room at the Marine tower. We received an email before arrival saying we could get an upgrade. I don't know what we would have received before the upgrade but this room didn't seem like an upgrade; it was a down grade and they moved us to the atrium tower. We checked in at 1 pm after reading the kiosk that said as long as we checked in at 1pm and on we wouldn't be charged an arrival fee. Got to the room about 2 and had to wait about an hour for someone from maintence to come and figure out why it was extremely hot in the bedroom area. The guy said something was broken and we could either have heat or cold. We said we were fine with cold, so he turned the heat off. After he left we noticed the separate unit in the front only cold air was coming out of it; so the heat wasn't working on that end. My wife has health issues and the furniture was so hard she couldn't get comfortable. At this point she just wanted to take a shower and go to sleep. We went to dinner first at the buffet. When she went to take a shower later that night, the shower walls had mold in the grout which set off her allergies. We got thru the night with the thought it was only one night for our 39th anniversary. When checking out the next morning the person checking us out asked how our stay was. My wife told her all the issues we had and she very rudely and loudly said to my wife thats your problem for not checking on another room. Everyone was looking at us. She also told us then that we are being charged an early check in fee because we checked in at 1pm. We told her that the kiosk said that if we checked in from 1pm on there was no charge. She said yes they do say that but they are being changed to be updated to what is correct now.We have been here a couple times before and the rooms were nice and comfortable; thats why we wanted to come back. The Marine tower picture we signed up for was so nice looking and to be put in a room like this was just heart breaking for my wife.
Harrah's Resort Atlantic City
Tripadvisor rating for this property
It's a room
The self check kiosk which was a nice option since it was quicker than standing in line and we were running late and had dining reservations. The room itself was large and newly renovated but we got...More
Magicjeep
The self check kiosk which was a nice option since it was quicker than standing in line and we were running late and had dining reservations. The room itself was large and newly renovated but we got 2 queens instead of a king (downside of the self check). The downside was a constant tapping sound coming from the area near the HVAC unit that was near the bed. We didn't hear this noise until we came back to the room later that night and by then it was too late to try switching the room. I would stay here again if I were to stay in AC again.
Tripadvisor rating for this property
Not the same anymore
My husband and i stay at harrahs whenever we are in AC. We prefer the table games there. I am a low roller and a gold caesars rewards member. But even with this status I always get comped for...More
PinayEyes
My husband and i stay at harrahs whenever we are in AC. We prefer the table games there. I am a low roller and a gold caesars rewards member. But even with this status I always get comped for waterfront or bayview rooms. I understand a free room is not a guarantee but if you are given an option to check in online with a confirmation then complete it at the kiosk, one would think that youll get the room by doing so. Not in this case. We arrived at harrahs around 1230am. I already had checked-in online at 630pm and assume i will just pick up the keys at the kiosk as it was the instructions on the email. Kiosk prompt us to go to the desk. The girl at the front desk have mo idea what shes doing. She said she couldnt give me any room, she said checking in online only lets them know that we are coming, not really official. Doesnt really make sense. She went to the back and talked to someone then came back and called someone on the fone. She said they blocked off the waterfront and bayview rooms, so theres no availabile rooms for me. I was surprised! She then proceeded to book me and hand me the keys that said Marina. I asked her why did she book it without asking me first, she said to talk to her supervisor if i have any problem. I am not a person that complains a lot but at that time I felt that they just bait you with a room and and when youre there they just dont care. I took the marina room but didnt stay there its so dingy its not even worth $32 (resort fee). At check-out, they have the nerve to charge me $17 for upgrade standby which i didnt request. I had to question that coz a waterfron/batview room to a marina is definitely not an upgrade. I have to think twice now if i want to stay at harrahs next time. Costumer service went downhill!
Tripadvisor rating for this property
Vacation
The hotel was ok. Not as clean as others Caesar's resorts ive visited before. Guest services did not come and clean our room nor asked if we needed any clean towels. Food was ok however for the price...More
5901907
The hotel was ok. Not as clean as others Caesar's resorts ive visited before. Guest services did not come and clean our room nor asked if we needed any clean towels. Food was ok however for the price it could have been better.
Tripadvisor rating for this property
Business training
As there was a long line to check-in, I used the express check-in kiosk and it was so easy. No line. Checking in only took a few minutes. Room was clean and comfortable. Casino was fun. I wish the...More
KayeB185
As there was a long line to check-in, I used the express check-in kiosk and it was so easy. No line. Checking in only took a few minutes. Room was clean and comfortable. Casino was fun. I wish the food court had a few more options.
Tripadvisor rating for this property
Not the best experience
We had booked a room at the Marine tower. We received an email before arrival saying we could get an upgrade. I don't know what we would have received before the upgrade but this room didn't seem...More
Linda B
We had booked a room at the Marine tower. We received an email before arrival saying we could get an upgrade. I don't know what we would have received before the upgrade but this room didn't seem like an upgrade; it was a down grade and they moved us to the atrium tower. We checked in at 1 pm after reading the kiosk that said as long as we checked in at 1pm and on we wouldn't be charged an arrival fee. Got to the room about 2 and had to wait about an hour for someone from maintence to come and figure out why it was extremely hot in the bedroom area. The guy said something was broken and we could either have heat or cold. We said we were fine with cold, so he turned the heat off. After he left we noticed the separate unit in the front only cold air was coming out of it; so the heat wasn't working on that end. My wife has health issues and the furniture was so hard she couldn't get comfortable. At this point she just wanted to take a shower and go to sleep. We went to dinner first at the buffet. When she went to take a shower later that night, the shower walls had mold in the grout which set off her allergies. We got thru the night with the thought it was only one night for our 39th anniversary. When checking out the next morning the person checking us out asked how our stay was. My wife told her all the issues we had and she very rudely and loudly said to my wife thats your problem for not checking on another room. Everyone was looking at us. She also told us then that we are being charged an early check in fee because we checked in at 1pm. We told her that the kiosk said that if we checked in from 1pm on there was no charge. She said yes they do say that but they are being changed to be updated to what is correct now.We have been here a couple times before and the rooms were nice and comfortable; thats why we wanted to come back. The Marine tower picture we signed up for was so nice looking and to be put in a room like this was just heart breaking for my wife.