I checked in there at around 6 PM on friday the 31 of July and was sent to a room that did have the red "sanitized" tape on it and upon entering the room there was urine on the toilet seat, dirty hand towels, garbage in the can, and the bed looked like there was someone sitting/laying on it. Completely unacceptable during this pandemic. After refusing to stay there we went to the front desk and were switched to another room that was near the checkin, The Laguna tower. After taking a shower that night I called and explained that the shower door was not closing and water was getting all over the floor. Maintenance was supposed to come up to fix something or at least look at it, but nothing happened. In the morning I received no towels and called down to the front desk for towels and was told that they were requested and would be on the way up. After waiting over an hour there were no towels and I called again to get towels and was told that "they were already told and they should be there any minute". Still never came. I waited yet another hour and decided just to go to the beach and try and enjoy my day hoping that they would be there when I got back. They were not there and I came back around 4-5:00 PM in which I called YET AGAIN. I was rudely told "they should be there" when I asked for the manager I was told "she's busy I just yet another request in for you" and they hung up. I called back while in the shower because I was dirty from the beach and could not take the salt/sand on me anymore HOPING that they might actually deliver something as simple as towels. After drip drying for over 30 minutes in the freezing cold room, I went to the front desk to complain and the manager was "nowhere to be found" and they put in an emergency request for towels. Waited all night and received no towels, left went to the boardwalk until around 1 AM STILL NO TOWELS. Went to sleep and woke up to no towels in the room, but I had to take a shower before the long ride home. I was forced to take a shower anyways and the floor was once again soaked. I will personally never stay in this garbage excuse of a hotel if I ever have the choice to go ANYWHERE else in ANY other Atlantic City casino.