Quick birthday getaway to Atlantic City. I normally stay at the Borgata after several sad encounters with other AC hotels, but we wanted to try the Gordon Ramsey steakhouse for dinner so decided to give Harrah’s a try... both big mistakes.Checked in on Thu 10/11 around 2:30pm (after confirming and paying for an early check in option) into a corner suite in the Coastal Tower by a gentleman who appeared to be totally uninterested in being there. Making our way from the lobby to the coastal elevators, we were immediately hit by the variety of smells - smoke, old beer, mold or mildew - all covered in some cheap industrial air freshener. Walked into room 901 to find it a total mess with weird stains, smoke smell, and cigarette butts in the sink (non-smoking room), clearly not serviced from the former guests. Called the front desk and was assured that the room would be immediately attended to - so we went down for a quick bite and a drink. After 2hrs (4:30pm) - the room is still in the same disgusting condition. Called the front desk again but this time they chose to argue with me that I shouldn’t have expected a “made up” room prior to their 4pm check in time. Never mind the confirmed and paid for early check in - if the room isn’t ready, don’t give it the guest - Hotel 101! After an aggravating conversation, they finally offered a clean room but told me to come down to the lobby for keys and luggage... took some convincing that the least they can do is to send the bellman with luggage and the new keys.After 3hrs, we finally made it into a clean room which was OK, well equipped , spacious, relatively clean, and with very nice views. Common areas are a mess - smelly, scratched up, ripped and stained hallway rugs and wallpaper.... just worn out.Service is generally mediocre - there were wine glasses in the hotel hallway from 4pm on Thu and 11am on Sat - no one bothered to pick them up.Their flagship restaurant, Gordon Ramsey Steakhouse, is no better - food quality, service quality, and decor reminiscent of a budget wedding at a Holiday Inn (but with fine NYC dining prices).We ended spending most of our time at the Borgata. Chalk this up to a learning experience. Harrah’s is a dump.