Harrah's Resort Atlantic City Hotel & Casino

I have been going to Harrahs for years now and after a couple disappointing visits because of the front desk and double booked rooms, harrahs came back in full force and reminded me of why I keep coming back. First off I would like to recognize the front desk manager Tara. We were set up in a suite that apparently the person before us never left, so after going back down to the front desk, Tara took the time to do everything in her power to rectify the situation and she did that in a big way. Despite being understaffed and the long line of people there. She even took the time to talk to me the following day despite being understaffed again with an even longer line of people.I would also like to recognize in a huge way my host Alisa. She has been nothing but amazing to us and has always made sure we are taking care of. I feel very lucky to have her as my host, and Harrahs (Caesars) is lucky to have her as an employee. I know she has many clients, but always makes us feel like we're number one and you can't beat that. To have someone leave their office just to come out and say "hi", goes miles, and her personality can make anyone's bad day turn around.So thank you for these two women, as they have been nothing but spectacular.Chris Vengrow

2 queen smoking room reeked of what, don't know. Plug of leather torn out of armrest on chair. Sticky bathroom floor. Folded newspaper under fridge's foot for leveling. Towels and washcloths smelled so old, stale. Why is this a reward for patronage? No thank you. Shows me the level off appreciation you have. Why not just say "F" You! Would've been better. Never again. Borgata' s comp rooms so much better!

After reading all the negative reviews, I was worried about booking an overnight stay at Harrah’s, but every aspect of the trip was fine. Coastal Tower with a bay view was lovely, with a comfortable bed. (A long walk from the hotel entrance.) Fortunately, I’m a Diamond member, and I was able to use valet and eat at the Laurel Lounge....definitely a plus. There were many hand sanitizers available- table and slot machine seats were spaced apart. Most dealers were friendly, although it was tough to have any conversation due to the masks and plexiglass. No winnings to brag about, unfortunately, but still a nice get-away.

Dirty, problems with noise level, room given was cheaper and much worse then booked one. Not enough people on duty. There was just one person at check in at 10pm and a 20 min line. No place to eat or get a drink. Everything is closed. No security. Scary and unsafe.

Have a relaxing time at Harrahs. Now that COVID is easing up I am hoping we can get back to normal with the restaurants because it is still a little challenging to eat when u want to but, it seems to me that out of most of the casinos Harrahs had the most to offer in late night eating. Big plus for me it’s that and my dog is welcome.