Harrah's Resort Atlantic City Hotel & Casino

when I hear the word suite I’m expecting a top of the line room. Boy was I wrong, the place wasn’t vacuumed, there were burn holes everywhere, a sticky substance on the windowsill, the couches had mystery white stains on them ( most adults know what I’m assuming). The headboard had a handprint on it that you can use your imagination for. It was just disgusting and when I call to complain to the front desk I am told I will be credited $100 back to my credit card but upon check out I was told that it was just a $67 hotel credit after they took out the resort fees. What does a $67 hotel credit do for me at check out?? I would never ever stay there again. It was disgusting, we had a terrible experience

I was invited as a guest to come to Atlantic City on a private charter. Upon arrival they lost my luggage, nobody followed up and the coordinators for National Casino Marketing started to ignore my inquiries. After not being offered toiletries at the property despite losing my bag and giving me no update, the front desk gave me a $50 credit. A day later I was being told my luggage wouldn’t arrive and they offered me $150 to buy underwear apparently at their gift shop. Upon checking out I apparently didn’t have $200 worth of credit like I believed, I was told I have a total of $150 and had to escalate it to a supervisor to get the full $200. I would never comeback to this property and highly recommend just going to Las Vegas. The service here is subpar and don’t wish this type of experience on anyone.

Stayed at the Waterfront Tower, it was my birthday...ended up with a compted room with a pool table! What fun!listened to live music as we sat at the bar..bartender was great! We didnt use the swimming pool this visit but always live relaxing poolside!

We had issues with the reservations, the check in, reserving a cabana at the Pool club- they gave away our reserved cabana, mysterious credit card charges when we paid in cash .... all in all aggravating.

I enjoyed my quick getaway to celebrate Valentines Day. The hotel was clean, the staff were very pleasant as always and the dinner at Gordon Ramsey was exceptional. I have been going to Harrahs Resort and Casino in Atlantic City for over 25 years and have never been disappointed.