Harrah's Resort Atlantic City Hotel & Casino

I had reservations for the waterfront which was made two months ago and when I checked and I was told I was going to go to the cool still renovated side with a hobby used to be. well 7 o’clock in the morning here drilling and banging on the wall because they doing construction in the room next-door to me so now that my daughter and I had to check out of that room and I’m disabled so moving from room to room is not a part of vacation to me I was in room 1117 on the coastal side and I was moved to room 512 non-smoking coastal iand the guest where smoking in the room next door to me. The room were not that clean. My daughter had her service dog with her and she was in the. Atrium suites. My daughter was told she have to take a room in the Marina on the third floor would a dogs are allowed . My daughter told me the Manager was not nice to her and a $50 charges going to be added to the room for the dogs Stay. My daughter suffers with depression and she has a illness so she was very upset checking into Harrahs she always have a dog with her and she stayed in the atrium on several occasions I told the manager to check the folder for my daughter she’s platinum and it shows that she stayed in the atrium suites before. I spoke with the manager James Brown who printed out the rules for having a dog stay at the hotel. The are no rules for service dogs. Some on should look into that issue. The manager James Brown took off the $50. We stay at Paris for four days I was in the coastal side and my daughter was in the Marina. My daughter’s and I eight at the waterfront buffet. The food is not the same they was doing construction and a buffet they made a lot of changes they no longer have the crab legs I had to pay for the lives that was $24 and a lobster wasn’t that good I spoke to the manager about it but they didn’t really care I guess they satisfied with what’s going on but the food is not to see the service was good but the food is not good anymore. I’m going back to start staying at BORGATA .

Great time, good food and awesome rooms. And I won money to boot....I had a relaxing time it wasnt too crowded but just enough. I wish some restraunts were opened longer or opened overnight to get burgers and wings and things but over all it was fabulous

This was a horrible experience even checked out early and went elsewhere. My planned vacation was almost ruined because of Harrahs . I wished it was better but I should’ve known from when we came in , and the room I reserved was not available. Totally disappointed

Horrible. Never again. Zero customer service! Not one employee there ever wishes to make sure anyone's ever accommodated, ever! Stop getting into specifics because it would take too long, I was invited to go there evaluate their marketing or property or whatever and they canceled. Not only did they cancel but they never even told us they canceled it!

I went to Harrahs AC for the Gary Owen comedy show which was great but our room was disgusting. Our bathroom door had dirty hand stains all over it and there was small pieces of trash and food all over the floor. There were nuts, and even a twizzler under the desk. I called the front desk and all the guy said was he apologizes for my inconvenience and they will make sure they do better in the future. I cant believe that the room was like that, i didnt expect it to be totally white glove clean but food on the floor, even if you dont vacuum you can definetly see the food and just pick it up. Also, I feel the sheets are crap and I expected more from a Caesars's Resort, ive been in plain jane hotels that had much softer sheets, these were like sand paper. I have to say I love the different events they offer at this located but i would probably stay somewhere else when i want to attend a show at Harrahs. I did want to mention the Buffet, there isnt much of a meat selection, and the man making steaks was actng like he didnt want to do his job. he just kept standing around while people were wanting steaks. he wouldnt even put anything on the grill. More food would be nice than the dry desserts they have. We pay good money but didnt recieve good food or service. This was my first visit and maybe last.