I was still unable to find out if I am an actual reward member from a previous visit back in sept of 2018. My husband is and we came this night for his birthday and he was told he had a free night sun-Thurs and when he requested at 2am on a Tuesday for his free room he was told nope nada, they didn't see that offer on their end. We explained that we had been here since 11pm and had been drinking and live almost an hour away, and that our night had been very unlucky in the casino and could they work out some sort of deal since I literally had $40 left to my name. And we would have to leave by 10 am it would only be a room for like 8 hours tops, they still did not care. So we had no choice but stay another two hours drink coffee and sober up for a safe trip home. I gave my husband the last 40 dollars like here ya go babe maybe you’ll get some birthday luck. He played for a little and went up and down and at 50 some dollars he decided it’s time to go. We went to cash the voucher, he then realized he left it in the machine. We went right back, and it was gone. We reported it to security that ran a camera and said my husband did check it out but accidently dropped it and a guy right behind him picked it up and went over to the cashier window and cashed it :( not Harrah’s fault but just made the night even worse. We have had multiple issues and or bad luck at this casino and will not ever return, The machines are tight, the staff are incredibly rude, and the loyalty and money we have spent there the love returned is not coming our way unfortunately.