Harrah's AK-Chin Hotel And Casino

We had friends from out of state in town and brought them out to Harrah's Ak Chin for a couple of days. Great time! Great food! Had a wonderful time. Went over and golfed at Francisco Grande. Ready to come back!

Everyone is so friendly, everything is so clean and the rooms in the new tower are so nice. It is a delight to visit. The slots could be looser. I haven't been winning in my last couple of visits. Still waiting to return to the old action. All in all a pleasant experience.

This time I stayed in the Tower building for the first time. I was very disappointed. Rooms very dusty. Rugs were not vacuumed properly. Never had I gotten a room like this before. Will never stay in the tower building again.The casino floor was great!

Place is nice but you need some courtesy and respect from your employee. The seafood buffet particularly the crab legs were dry. My server was disrespectful , when she kept empyting or picking up our empty plates , she said "it never stop".

Horrible customer service. I am a Diamond player and they have done nothing to show any appreciation to myself or the many other Diamond players that I know. Also the new design on the casino floor has many mistakes. For example, the non smoking room has an "invisible" wall that blows ice cold air. They placed the machines literally under the wind, so if you forget your jacket you cannot tolerate the cold enough to play. The toilets are all miniature and very low to the floor. The entire remodel did not have much thought put in to the results.