Harrah's AK-Chin Hotel And Casino

I booked Fathers Day weekend for my family & I to celebrate my husband. We had a regular room the first night then switched to a pool access room the next day. We loved the resort. However, I think there’s was an opportunity with social distancing in the pool and watching capacity. They cut the pool down the middle and if you had a child you had to stay on one side which was packed and there was no way to social distance. We also were told no one would be entering our room during our stay. However, while we were in the pool maintenance men went into our room. My husband and father played golf on Father’s Day and loved the course. They even allowed me to leave my fathers gift at the front desk and gave it to him when he checked in. We had a great time bowling and playing in the arcade as well. They offered gloves for bowling and had hand sanitizer available. The hand sanitizer smelled like bad tequila. The food was ok! My daughter loved Dunkin Doughnuts in the inside, but the line was long. We would stay again.

No valet service but the bell guy took my bags to the room. Didn’t ask about where the room was, girl at desk asked if I wanted low floor or high. When I walked and walked my room was completely at the end of the hallway from elevator. Make sure to ask if you’re not into so much walking. The machines in the casino paid off so-so for a week day. Beds and bathroom were clean and very comfortable. Shower spray was just right.

I have been to this location since 2003 and never would I have thought that they employed racist people. I was there this weekend from Friday through Sunday morning and while I had a good time as I always have it's what took place on Saturday evening 19 of July. I was waiting in line at the cactus grille waiting to place my order when I heard something so offensive it made me question what I was doing there. There was a caucasian male and and african American that were in the galley talking to a Hispanic guy in the front. They were talking in a way that is stereotypical of Hispanic People and that was speaking like a " cholo " .They even made sure to mention they were " vatos " from east los angeles holmes. It was really disgusting to hear and mind you I am right there listening to these insults being hurled from the back of the kitchen to the front of register. I contacted a manager and told them of the incident but all I got was a thank you and we will talk to them....wtf???I have always stayed loyal to this place since 2003 and I am a platinum member and have been for years but now after this awful experience and not to mention offensive stereotype of Hispanic People I will NOT be spending my money there nor will we ever stay there again.

I am very disappointed with check-in staff. I arrived at 3pm, check-in was at 4pm, I was not able to get into my room until after 5pm. I did not even get the room that I originally booked with Reservations. I spoke with the Supervisor whom was rude to me and not accommodating in any way. Another front desk associate was rude to me also. I am a long time Harrah's guest and will not be returning for a very long time. Very disappointing!

Very disappointed in the appearance of the hotel Honestly I'm no intention of returning until you guys get your ship back together I understand what's going on with a virus and you're short on staff but that doesn't make it alright to have a dirty property