Harrah's AK-Chin Hotel And Casino

I recently visited this Harrahs and planned on 3 nights and left after 2.I will start with the positive the check-in staff, front door greeter and casino cleaning staff were friendly. Now the negative they don't check for your temperature at front door, it is not mandatory to wear a mask, the pool was filthy, trash everywhere (parking lot and pool area)pool bar tender was cranky. Room cleaning service was not done at all (1 roll of TP is not enough for 3 guests for 3 nights stay) coffee was not restocked either. No bottled water in room at all. I am not used to seeing a Ceasars establishment ran so poorly.I do not recommend this location at all!I was told by a floor cleaning member that a lot of staff were quitting which left the remaining staff over worked, that tells me that it is being poorly managed.

It was our first time staying in the ocotillo suite with pool access from patio was really excited about that and that was great but very disappointed with all the cigarette butts in patio area that was not picked up and furniture was full of bird poop cant believe how dirty it was expected a better patio area room was ok for price and just couldnt sleep with hearing people upstairs from us running around all night just a bad stay!

I recently stayed at this resort and I can’t complain besides that my bathroom had hair on the tiles and in the drain. It took about 3 phone calls to get it clean. This is all during the covid which shouldn’t happen at all. I was promised a credit on my stay for the inconvenience and it never happen. At check out i was told they never applied it and basically lied to me about it. So staying in a dirty bathroom is okay at a harrahs affiliated hotel. The housekeeping supervisor was rude and unprofessional. I have never met anyone so nasty and didn’t even get why i was complaining. If I’m going on vacation and paying money this shouldn’t happen. Rooms should be clean. There was no housekeeping service it took a few phone calls to get them to send me what i needed. Stay away.

We came here for a long weekend. We wanted to get away, gamble,and lay by the pool we got everything we wanted. The pool had a good vibe. Dee provided us with superb service with our cabana and pleasantly greeted us everyday. Such a ray of life! Tina was our server on the pool deck. This woman hustled her butt off and we were never thirsty. We loved the sangria slushee. The casino was Smokey. The food options were good. Overall we were pleased with our stay.

Last March prior to Covid 19, we spent 2 days at Ak Chin. We are Diamond Players and often go to this resort/Casino. The breakfast Restaurant (CRAVE) has exceptionally poor, slow service. Knowing that, on our last stay we requested NOT to be served by Kathy, a server who takes up to an hour to get her act together. The rest of the servers refused to serve us, and the host brought me Eggs Benedict: a tiny cup with 2 eggs and a tiny cup of Hollindaise sauce. We complained to the Hotel MGR, The F&B MGR, even writing the new CEO of Caesars. No response, no follow up. My advice, if you go to Crave, stay away from Crave, as staff "punishment' is severe.