Harrah's AK-Chin Hotel And Casino

I have stayed/played in the hotel/casino before and during the renovations. I was excited to come back especially since the construction is now finished. The room was large, very nice and very clean. It had a mini fridge and a balcony. I was, however, disappointed with the renovations. The pool used to be amazing, relaxing and lined with palm trees. It is now half the size and just average. The rules about the pool area are strict. You must wear a wrist band at all times and if you lose your wrist band they will NOT give you another one. The casino is just awful. There is one tiny, very, very, very crowded smoking area with all the good penny slots. You can forget about playing any machines in this area. People are packed in there like sardines 24hrs a day 7 days a week. There is another larger smoking area with crappy 25cent and $1 machines that no one is ever in. You can also forget about getting a drink. The cocktail waitresses are almost nonexistent and when you do find one they take forever to return. All that on top of the strict covid restrictions make it anything but relaxing.

The staff was very rude to me and they calledSecurity who forced me to leave the hotel.Security called Akchin police who forced me to Leave , handcuffed me and had me arrested for no reason. The Security is horrible at this casino and I will never go to this hotel again.

This was my first time at this hotel and I was more than pleasantly surprised. The hotel is very nice, well decorated and lots of light. Everyone was so friendly, the guy checking temperatures as you enter, the front desk, even the security folks would say hello as they passed. The room was so spacious, big comfy bed with lots of pillows, a refrigerator and a safe, basically, everything you need. Oh, and the private patio was great, a nice place to enjoy morning coffee or an evening cocktail. I can not wait to go back.

We enjoy the rooms in the resort since they have a tub as well as a free standing shower. The food is outstanding - we ate at the Chop,Block and Brew, Agave's and the Grill. The menus are diverse and the food is excellent. The Rewards program cannot be beat. The people are always very pleasant - they greet us every time we see anyone. We come here about once a month since it is a four (4) hour drive from our home town - we would come more often if it were closer.

Had a wonderful time as usual here and everything was wonderful, despite the Covid. The rooms were super clean, the gaming was safe and fun and it seemed like everyone on the property had a great time this weekend. Tried to experience the entire property but maybe next time I will stay longer.