This is the third time my family has stayed here. The first two times were amazing. This time, not so much. The first problem is we found out that the pool now has a designated pool area where anyone under 16 has to stay. It’s a tiny little spot which of course is overcrowded because it’s so small. Also, the water there is very shallow. So my almost 9 and almost 11 year old were super disappointed. They are swimmers and the pool is what they look forward to most when we come to Arizona. They used to have full access to the pool so a heads up would have been nice- maybe post it on their website. Another issue is that you can’t even bring a water bottle into the pool area with you. This had never been an issue before. They have what feels like major security monitoring your every move. My father came to pick my family of four and my sister’s family of four up for dinner last night. He pulled his van up to the curb about 4 car lengths away from the entrance. So far away that I stood at the entrance waiting and looking for him for about 5 minutes before he saw me and yelled to me. He told me later that a guy in a vest came up and asked him what he was doing. My dad said he was picking up 8 people and he was just waiting. The guy goes, “well, if you’re still here in 10 minutes, I’ll have to call security.” I can’t believe how totally rude and unnecessary that exchange was. There is no maid service (I assume because of Covid). They were getting our room ready when we arrived here yesterday. Our reservation was for a family of four. They gave us three towels. We haven’t asked for more towels yet but my brother in law asked for some for his room and they told him that he’s already reached his limit of towels. My brother in law told him that their used towels were outside their room waiting for someone to collect. The guy replied, “if you don’t return all the towels, there will be a $30 charge”. What is going on with this place? We suspect that maybe the casino has taken off and is the really money maker so they don’t care too much about people just staying at the hotel. We are a polite family and people have been so rude to us for no reason. I still have 4 more days left here and I hope it gets better. Sad to say this will be our last time staying here. Thank god for the new place they are building here in maricopa. We will stay there from now on.
