Harrah's AK-Chin Hotel And Casino

We will be staying here once again but really enjoyed our stay here. The pool is mainly what we used because it is a family trip. It was very clean. The rooms were also very clean. I enjoyed the casino as well!

When we travel thru phoenix area we always stop at Ak Chin. Great all around place. The people are pleasant, the food is good and a nice variety of gaming.There is a large pool is in the courtyard. The best part is the swim up bar!!The casino has a smoking and non smoking section. The ventilation system works really well. You would never know smoking is allowed.Temperatures are still checked when entering casino. The sports bar has plexiglass between all the seats. This made it very hard to talk to my husband. Precautions are necessary. Great place!!

Loved the room, staff friendly, food good in Agave! Not enough versatility in the music played in pool area. Please revise your play list! The well placed speakers played all day, loud repetitive beats, giving out headache vibes! Several guests agreed with us! Just sayin! This was my first trip, will be back.

Let's start upon arrival. No Valet, understood, Covid. But then you have to park two blocks away. No cart service so have to walk all the way with our bags to check in. I have COPD and my wife has spinal problems. Then had to wait to check in for 10 mins even though we're diamond members. No place to wait like in Vegas or Laughlin. Reservation agent assigned room with no other info given. Found that you had to insert card in holder by door to get ANYTHING to work (Thanks to Housekeeping). Room was warm. Took time to cool down. Was given FREE drink coupons but found out after being denied use that they had to be used when you gamble or at the main bar. Asked employee where main bar was and he said "Over there somewhere". Was not impressed by this new hotel at all. Even though we broke even will not return. It just seemed like 'NO ONE CARED"!

This probably probably would be a 3.5 star based on amenities but going to take off 1.5 for the abhorrent front desk manager/supervisor. There was a mix up during booking because of Caesar's own booking system and the front desk offered subpar solutions instead of just owning up to the website issue and offering to make the guest happy. The agent was okay as he tried to make it right but couldn't and the female supervisor that came out couldn't care less. Abhorrent hospitality service. Basically I didn't even get what I paid for, let alone any upgrades as a CR diamond.Rooms itself are showing a lot of wear. The blackout curtains don't close completely so expect to be waken up by light at 7am. Noisy hallways and walls. Luggage rack was broken but at least there's a long bench underneath the TV for luggage. Beds were nice but sheets are rough and pillows too small. Wall plugs placed at odd locations so bring a long cable if you want to use your phone by the bed. Pool area is decent but requires a wristband. We're not at an all-inclusive here why require a wristband? Even Vegas just needs your room key. Towel also needs to be signed out and charged if not returned and checked out. Who steals towels anymore, and why would it even matter that much? I guess this may be a ghetto area? Casino floor large but only one bar and not many restaurant options. At least the town is about 5 minutes away with some fast food options if you need. Machines very tight, don't know why anyone would play with little hope for winning. Well I mean I did play a little to pass the time. Would not stay again unless I'm in town to play golf. Don't expect much here and go Vegas especially as a Ceasar's Diamond member.