Harrah's AK-Chin Hotel And Casino

This probably probably would be a 3.5 star based on amenities but going to take off 1.5 for the abhorrent front desk manager/supervisor. There was a mix up during booking because of Caesar's own booking system and the front desk offered subpar solutions instead of just owning up to the website issue and offering to make the guest happy. The agent was okay as he tried to make it right but couldn't and the female supervisor that came out couldn't care less. Abhorrent hospitality service. Basically I didn't even get what I paid for, let alone any upgrades as a CR diamond.Rooms itself are showing a lot of wear. The blackout curtains don't close completely so expect to be waken up by light at 7am. Noisy hallways and walls. Luggage rack was broken but at least there's a long bench underneath the TV for luggage. Beds were nice but sheets are rough and pillows too small. Wall plugs placed at odd locations so bring a long cable if you want to use your phone by the bed. Pool area is decent but requires a wristband. We're not at an all-inclusive here why require a wristband? Even Vegas just needs your room key. Towel also needs to be signed out and charged if not returned and checked out. Who steals towels anymore, and why would it even matter that much? I guess this may be a ghetto area? Casino floor large but only one bar and not many restaurant options. At least the town is about 5 minutes away with some fast food options if you need. Machines very tight, don't know why anyone would play with little hope for winning. Well I mean I did play a little to pass the time. Would not stay again unless I'm in town to play golf. Don't expect much here and go Vegas especially as a Ceasar's Diamond member.

Harrahs was my favorite all time resort. but now they limited access for kids in the pool. they have maybe 1.5 to 2.5 feet of water to play in and about 5 feet wide area across the pool. Rest is for adults only.. way more than 3/4 of the big beautiful pool. They have completely taken the fun away of having family with you. The poolside room patio furniture is disgusting. they need to scrub the stains off them. Not very clean inside the resort rooms either. After the past weekend at the pool I canceled upcoming stays. Oh and gambling well it was never good!

Anytime I spend even one night at Ak Chin, I feel like I’ve been on a mini vacation. The rooms are beautifully furnished with comfortable beds, flat screen TV, safe, mini refrigerator and a spacious bathroom. My restaurant of choice for dinner is always the Chop, Block and Brew. The menu is extensive offering customers a wide variety of steak, seafood and specialty items. The carrot cake is absolutely the best and I always order a slice ( huge!) to take to my room. The staff is friendly, professional and very knowledgeable about the restaurant’s offerings. Reservations are highly recommended, especially on weekends. In fact, all the restaurants - Agave Restaurant, Oak and Fork, and Copper Cactus Grill provide delicious food and great service. It just depends what kind of food you’re in the mood for and what time you’re eating. It is obvious as soon as you enter the property that the Ak Chin staff takes COVID precautions very seriously. Temperatures are taken upon entering and masks are required. Hand sanitizers are plentiful and staff is constantly disinfecting and cleaning in the casino area. I felt very comfortable and safe during my visit. The casino floor provides a lively atmosphere with a good variety of “socially- distanced” slot machines. I love that a person is able to order drinks right from their slot machine. It is one of the reasons I enjoy gambling at this casino. During my last visit , I met an absolutely wonderful server named Anj Castaldo who went out of her way to provide me with excellent customer service. Thanks, Anj. Hope to,see you again soon. One more kudo for Ak Chin - the comps and perks for Caesar Entertainment members are better than any other casino chain. And that’s why this resort is always one of my favorites.

From the horrific service of the pool staff - specifically ADRIAN, who does NOT have a clue how to treat guests, to Nick behind the bar - just an awful experience. Moses, pool staff was awesome and made you feel like he cared! The front desk and the replacement of wristbands to get in and out of the pool - again, RIDICULOUS! Kids lose these tags all the time and when swimming, it is impossible to notice! How dare you threaten a paying guest who is staying for 7 days that a replacement tag will cost you $! Like we aren’t already paying too dollar for no service!! No clean towels daily without asking constantly! No toilet tissue replacement without asking ... no clean sheets for a week! Vacation to make your own beds!!!??? All of this info should be shared with guests prior to making reservations! We visited once before and it was great. We will NOT RETURN to this resort! Service was just awful!

Hotel is dirty. The remote control in our room had food crusted on it. The furniture has stains and chips. Common areas had garbage laying around. The food at the restaurants is barely edible. They only had a couple of restaurants open....they had 1-2 hour wait list. Many people we’re walking away. We settle club sandwiches. Fries were soggy gross, the ham on the sandwich had a funky taste. We threw it in the trash. Hotel staff is rude and have a “don’t care” attitude. We requested a rollaway bed online, at the front desk, and with the bellman. After calling the front desk three more times, we finally got one delivered.....without blankets. There’s a security woman by the front door who tries to “play tough” and get in patrons faces. It’s a joke. Harrahs - Caesar’s should be embarrassed and ashamed to have their name attached to this property. We won’t be back.