My husband and I were on our honeymoon here for 2 weeks, but originally only reserved and planned on staying for 4 nights. Starting with checking in at the front desk the employee had quite an attitude snapping at me when talking to me. We were upgraded to the 2rm suite, we had asked multiple times to extend our stay in that room but the African American female employee said we had to move that the room wasn't available but when checked online not logged in it allowed for me to book that room that night. When we asked about being told otherwise that lady literally called us stupid. Were diamond tier here and expected to get treated and talked to with respect at the very least! We ended up being upgraded and moved again 5 times in the 2 weeks we stayed and every time we were told that they dont like to have the customers to be moving rooms at all during their stay as if we enjoyed packing up everything, and moving across the resort without being able to use the luggage cart ourself no we would've had to tip a worker every time to do so. The rooms all had inch thick piles of dust on the headboards, t.v's, lamps, etc. Sinks clogged, half the lightbulbs were dead (in the suite costing over $200), when it was time to move rooms 4 times we were rushed to do so, and even though we still enjoyed ourselves on our honeymoon we're very disappointed with how Harrah's customer service and any respect has disappeared. When giving a few thousand dollars playing in just the casino and another thousand or so for room stays and daily deposits you would think the place your giving all your money too and chosen for a honeymoon out of anywhere else you would think your business/loyalty wouldn't want to be pushed/forced away to not wanting to come back but I guess my 10 years in hospitality, and customer service taught me nothing cause that visit proves me wrong. Especially when complaining politely means nothing and an apology or anything to compensate for ALL that we went through(there's lost more not mentioned) didn't even get attempted! I doubt my husband and I will be going back or giving Harrah's/Caesar's another penny of ours after our honeymoon not being very pleasing due to staff attitude, disrespect and laziness on cleaning/maintaining the rooms(during covid-19 pandemic even)! Unless we get something/anything to make up for 1 of the many issues we encountered then we will take our money and loyal business elsewhere!!!Dont go here find somewhere worth it!
