Harrah's AK-Chin Hotel And Casino

From the horrific service of the pool staff - specifically ADRIAN, who does NOT have a clue how to treat guests, to Nick behind the bar - just an awful experience. Moses, pool staff was awesome and made you feel like he cared! The front desk and the replacement of wristbands to get in and out of the pool - again, RIDICULOUS! Kids lose these tags all the time and when swimming, it is impossible to notice! How dare you threaten a paying guest who is staying for 7 days that a replacement tag will cost you $! Like we aren’t already paying too dollar for no service!! No clean towels daily without asking constantly! No toilet tissue replacement without asking ... no clean sheets for a week! Vacation to make your own beds!!!??? All of this info should be shared with guests prior to making reservations! We visited once before and it was great. We will NOT RETURN to this resort! Service was just awful!

Hotel is dirty. The remote control in our room had food crusted on it. The furniture has stains and chips. Common areas had garbage laying around. The food at the restaurants is barely edible. They only had a couple of restaurants open....they had 1-2 hour wait list. Many people we’re walking away. We settle club sandwiches. Fries were soggy gross, the ham on the sandwich had a funky taste. We threw it in the trash. Hotel staff is rude and have a “don’t care” attitude. We requested a rollaway bed online, at the front desk, and with the bellman. After calling the front desk three more times, we finally got one delivered.....without blankets. There’s a security woman by the front door who tries to “play tough” and get in patrons faces. It’s a joke. Harrahs - Caesar’s should be embarrassed and ashamed to have their name attached to this property. We won’t be back.

We asked for pet friendly. They failed to mention it was a smoking room too. No toilet paper, cigarette burns in the bed sheets. Gambling sucked even though I won money. We called service for water for my pregnant wife and they told us to come to the front desk and get it. Lol. Just a hilariously terrible and disgusting place! Also jackhammering at 730 am and on is a wonderful wake up call after 4 hrs of sleep and then guest service/security laugh at you when you ask them to stop. Nice

This is the third time my family has stayed here. The first two times were amazing. This time, not so much. The first problem is we found out that the pool now has a designated pool area where anyone under 16 has to stay. It’s a tiny little spot which of course is overcrowded because it’s so small. Also, the water there is very shallow. So my almost 9 and almost 11 year old were super disappointed. They are swimmers and the pool is what they look forward to most when we come to Arizona. They used to have full access to the pool so a heads up would have been nice- maybe post it on their website. Another issue is that you can’t even bring a water bottle into the pool area with you. This had never been an issue before. They have what feels like major security monitoring your every move. My father came to pick my family of four and my sister’s family of four up for dinner last night. He pulled his van up to the curb about 4 car lengths away from the entrance. So far away that I stood at the entrance waiting and looking for him for about 5 minutes before he saw me and yelled to me. He told me later that a guy in a vest came up and asked him what he was doing. My dad said he was picking up 8 people and he was just waiting. The guy goes, “well, if you’re still here in 10 minutes, I’ll have to call security.” I can’t believe how totally rude and unnecessary that exchange was. There is no maid service (I assume because of Covid). They were getting our room ready when we arrived here yesterday. Our reservation was for a family of four. They gave us three towels. We haven’t asked for more towels yet but my brother in law asked for some for his room and they told him that he’s already reached his limit of towels. My brother in law told him that their used towels were outside their room waiting for someone to collect. The guy replied, “if you don’t return all the towels, there will be a $30 charge”. What is going on with this place? We suspect that maybe the casino has taken off and is the really money maker so they don’t care too much about people just staying at the hotel. We are a polite family and people have been so rude to us for no reason. I still have 4 more days left here and I hope it gets better. Sad to say this will be our last time staying here. Thank god for the new place they are building here in maricopa. We will stay there from now on.

Nice rooms for our stay, with a great pool. The casino is nice sized with plenty of machines, but not many table games. A couple good places to eat. And the golf course is beautiful and difficult. This place has it all. It's a trek down from Phoenix, but worth it.