Harrah's AK-Chin Hotel And Casino

I used to love staying there until this past Labor Day weekend. The internet was non existent, I think they block you from connecting anywhere??!! We rented a cabana on Sunday and we didn't get any towels until around 6pm and the pool supervisor, Mary was very rude and she wasn't doing anything. Then on Monday, I went to the pool and put towels on 4 lounge chairs and told one of the nice attendant that we're going to get breakfast and return. We got back and someone took over and again Mary didn't do anything about it. I know you could not reserve chairs, but it's first come, first serve and we have our stuff there that was obviously moved. Yeah, our mini resort pool time failed.

We stay at the hotel frequently, we like the food, gaming etc. Try the 347 restaurant by the bowling alley if you want a change of pace.Anyway, we stayed 4 days and were rudely awakened at 1:07 am Monday morning by security of all people.They said my wife played a machine that had money in the machine and they were accusing her of theft, all at I:07 am? The machine was vacant, no drink, no person, and nobody came back to the machine while we were there. We were not very awake during this Gestapo tactic. Why couldn't it wait until the morning?I have written to everyone I can think of about the incident and not a soul at Caesars Entertainment or Harrahs has relied! We won't be back! Plenty of casinos near us.

I visited harrah's ak-chin and played blackjack early this morning. They changed out the 6 decks of cards which is a pretty normal occurance. What is not normal is the following: The dealer started busting one hand after another during the entire shoe. 10 - 15 minutes after changing the cards they brought over 6 new decks of cards and replaced the cards in the shoe. I asked the bit boss why they were changing cards so soon after changing them. He ignored my question and walked away. I will never gamble in this casino again!

We’ve stayed here before. But this time. Horrible!!! AC unit wasn’t working well & STUNK like stinky feet. Pool closed early. All the front desk said to me was “ sorry,we’ll have someone look at it !“

Harrahs should be ashamed of themselves for this third-rate dump. We had bugs in the room, blood stains on the sheets, wasps (or some other stinging creatures) in the pool. People in the room next to us passed out with their TV turned up full blast, so we didn’t sleep and let the front desk know about it - they could’ve cared less. And that was the hotel part...The gambling part was worse. Played blackjack all day for three days, gave them my card and got no credit for it with the casino hosts. My girlfriend played video poker all day and got no credit on her card. I get it - they had to shut their doors for awhile so they’re trying to get their money back. But taking it out on your rewards members is not right.Shame on you...