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Harrah's Cherokee Reviews

 

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Harrah's Cherokee Review
Average Tripadvisor rating for Harrah's Cherokee Hotel
Average Rating Based on 32159 reviews
Harrah's Cherokee Hotel
We had a great time
Harrah's Cherokee Hotel
Loved it will be back. We didn't hit a jackpot but we won alot here and there more than we bought with us! We ate at Chris Ruth's steakhouse food was excellent, I love the Elvis slot machine won alot...More
- Jerseegirl7
Loved it will be back. We didn't hit a jackpot but we won alot here and there more than we bought with us! We ate at Chris Ruth's steakhouse food was excellent, I love the Elvis slot machine won alot its 5 dollars if you play all lines has fun features on it, weather was nice no snow or ice friendly staff
SJL
Harrah's Cherokee Hotel
Hotel was great as usual. Room Was very clean and sanitized. We always enjoy staying at Harrah’s Cherokee. We were hoping to see some snow but missed out on that maybe next time. Silo gardens...More
- 777shirleyl
Hotel was great as usual. Room Was very clean and sanitized. We always enjoy staying at Harrah’s Cherokee. We were hoping to see some snow but missed out on that maybe next time. Silo gardens restaurant is always a very nice place to eat.
Pandemic sanitization over.
Harrah's Cherokee Hotel
We go to this casino about 4 times a year. We haven't been since October 2020. I'm gonna have to say this trip to Harrah's Resort in Cherokee was about the dirtiest I have ever seen. The room was...More
- seholder
We go to this casino about 4 times a year. We haven't been since October 2020. I'm gonna have to say this trip to Harrah's Resort in Cherokee was about the dirtiest I have ever seen. The room was not vacuumed good, the elevators were nasty and the overall casino was just not clean. I should have probably tell while there but I didn't and didn't take pictures. I have been impressed since Covid as to how sanitary they have been. Didn't see a lot of cleaning on the casino floor this time. Food was fantastic and machines were good to me. So, you can't have everything.
I love staying at Harrah's Casino
Harrah's Cherokee Hotel
I am always happy to be at Harrah's for a break from my stressful life. I can spend a day or more and come back ready to face the world. It's always a pleasure and greatly appreciated. Looking...More
- ZadaLail
I am always happy to be at Harrah's for a break from my stressful life. I can spend a day or more and come back ready to face the world. It's always a pleasure and greatly appreciated. Looking forward to my next visit in April.
Poor Customer Service
Harrah's Cherokee Hotel
I have visited this property several times in the past, and usually has a good experience. This time it was a total nightmare. My first stop was at the hotel desk (with a long line). Although...More
- P1253BAgeorges
I have visited this property several times in the past, and usually has a good experience. This time it was a total nightmare. My first stop was at the hotel desk (with a long line). Although check-in time is 3:00 (it was now 4:30), I was advised that our rooms had not yet been cleaned and therefore not available. We would be advised by email when the rooms were available, and would be able to pick up the keys at the desk or the express kiosk. When I finally received the email, I went to the kiosk...stood in line...only to be told during the process that I needed to go back to the desk. That required standing in another long line to finally get my keys. Another issue involved wearing a mask due to Covid. THERE ARE NO EXCEPTIONS FOR FOLKS WITH MEDICAL CONDITIONS WHO SHOULD NOT WEAR A MASK. (though most places have such). I was not allowed to even wear a mask covering my mouth and leaving my nose partially exposed to allow me to breathe. As a result, during my two day visit, my time spent in the casino no more than one hour total. I will not be going back based on this experience.
Harrah's Cherokee Hotel
Tripadvisor rating for this property
We had a great time
Loved it will be back. We didn't hit a jackpot but we won alot here and there more than we bought with us! We ate at Chris Ruth's steakhouse food was excellent, I love the Elvis slot machine won alot...More
Jerseegirl7
Loved it will be back. We didn't hit a jackpot but we won alot here and there more than we bought with us! We ate at Chris Ruth's steakhouse food was excellent, I love the Elvis slot machine won alot its 5 dollars if you play all lines has fun features on it, weather was nice no snow or ice friendly staff
Tripadvisor rating for this property
SJL
Hotel was great as usual. Room Was very clean and sanitized. We always enjoy staying at Harrah’s Cherokee. We were hoping to see some snow but missed out on that maybe next time. Silo gardens...More
777shirleyl
Hotel was great as usual. Room Was very clean and sanitized. We always enjoy staying at Harrah’s Cherokee. We were hoping to see some snow but missed out on that maybe next time. Silo gardens restaurant is always a very nice place to eat.
Tripadvisor rating for this property
Pandemic sanitization over.
We go to this casino about 4 times a year. We haven't been since October 2020. I'm gonna have to say this trip to Harrah's Resort in Cherokee was about the dirtiest I have ever seen. The room was...More
seholder
We go to this casino about 4 times a year. We haven't been since October 2020. I'm gonna have to say this trip to Harrah's Resort in Cherokee was about the dirtiest I have ever seen. The room was not vacuumed good, the elevators were nasty and the overall casino was just not clean. I should have probably tell while there but I didn't and didn't take pictures. I have been impressed since Covid as to how sanitary they have been. Didn't see a lot of cleaning on the casino floor this time. Food was fantastic and machines were good to me. So, you can't have everything.
Tripadvisor rating for this property
I love staying at Harrah's Casino
I am always happy to be at Harrah's for a break from my stressful life. I can spend a day or more and come back ready to face the world. It's always a pleasure and greatly appreciated. Looking...More
ZadaLail
I am always happy to be at Harrah's for a break from my stressful life. I can spend a day or more and come back ready to face the world. It's always a pleasure and greatly appreciated. Looking forward to my next visit in April.
Tripadvisor rating for this property
Poor Customer Service
I have visited this property several times in the past, and usually has a good experience. This time it was a total nightmare. My first stop was at the hotel desk (with a long line). Although...More
P1253BAgeorges
I have visited this property several times in the past, and usually has a good experience. This time it was a total nightmare. My first stop was at the hotel desk (with a long line). Although check-in time is 3:00 (it was now 4:30), I was advised that our rooms had not yet been cleaned and therefore not available. We would be advised by email when the rooms were available, and would be able to pick up the keys at the desk or the express kiosk. When I finally received the email, I went to the kiosk...stood in line...only to be told during the process that I needed to go back to the desk. That required standing in another long line to finally get my keys. Another issue involved wearing a mask due to Covid. THERE ARE NO EXCEPTIONS FOR FOLKS WITH MEDICAL CONDITIONS WHO SHOULD NOT WEAR A MASK. (though most places have such). I was not allowed to even wear a mask covering my mouth and leaving my nose partially exposed to allow me to breathe. As a result, during my two day visit, my time spent in the casino no more than one hour total. I will not be going back based on this experience.