Harrah's Cherokee Casino Resort

Just stayed in the new tower for the first time. Nice visually but wouldn’t stay again. Room wasn’t really clean on check in and wouldn’t clean again because of covid policy. Bed was worst ever. Neither of us could sleep in it and pillows didn’t help. Literally 2-3 hours of sleep each night because was so lumpy and soft and sank in the middle. Couldn’t lay straight and hard to roll over. Hotel staff very direct and not very helpful. Ruined our 4 day stay and activities.

The room wasn't ready and lady told me to check back at check in to see if the room will be ready. Will I had to stand in a long line again to check if the room was ready. The room was not ready again. So she put me on the 3nd floor.We were on the floor with pets. I asked when I checked in was the 3rd floor was for pets. When we got on the elevator a couple got on with 2 dogs.

I have stayed several times over the years with my pets in the Soco tower. At 1st I thought maybe fleas but once I got home my back hands and shoulders had several bites. I am disappointed as I would not expect this from a 5 star hotel. I think I will stay at the Mico suites for now on customer service is distant at this hotel.

We stayed here the week of thanksgiving for our anniversary. Everything was wonderful and we always found something to do, great food to eat and had fun gambling. The only complaint is that our room never got cleaned the entire trip despite having our “needs servicing” sign on every time we left the room. One of the days we stayed we were about if the room for about 6 hours. When we were coming back down the hallway there was a house keeper coming out of our room and flipped our sign around to “do not disturb” and walked away with her cart. We assumed she had just finished cleaning but the room was still dirty. On our third day we ended up taking some clean towels off of a cart in the hallway and set all of our trash outside. The next day, same thing happened. We left and put our service sign out only to come back to the do not disturb sign on the door and dirty room.

1st Time here...surprised how nice people were & how good restaurants were! Pack your walking shoes if you need several trips to casino! Valet was easy, do not self park...left at 3am no issues getting car fast.