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Harrah's Cherokee Reviews

 

Soco Tower Junior Suite

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Harrah's Cherokee Review
Average Tripadvisor rating for Harrah's Cherokee Hotel
Average Rating Based on 25352 reviews
Harrah's Cherokee Hotel
May not
Harrah's Cherokee Hotel
Very unimpressed with housekeeping this time. Had to wait for room. We got here around 2:30. Came back after 5:00. Soap dish in bathroom was still slimy from other people’s soap just had new...More
- grandmaperez59
Very unimpressed with housekeeping this time. Had to wait for room. We got here around 2:30. Came back after 5:00. Soap dish in bathroom was still slimy from other people’s soap just had new shampoo and soap put on top....ewwww. Crumbs all over chairs around table. WTH? I have a service dog not a pet dog. I do not want on the animal floor no more. He does not shed he stays at my feet. He services me. Thank you. Mrs. Cheryl Perez
Fun at the Casino
Harrah's Cherokee Hotel
Good trip. Great hotel suite. Do wish they’d clean a little better. No vacuuming in 3 days. But otherwise everything was good and staff is very accommodating. Casino was in nice shape, we’ll...More
- Janyce L
Good trip. Great hotel suite. Do wish they’d clean a little better. No vacuuming in 3 days. But otherwise everything was good and staff is very accommodating. Casino was in nice shape, we’ll maintained, everything was operating satisfactorily.
Friendly and helpful staff all around!
Harrah's Cherokee Hotel
From the moment of checking in at the front desk with Beth to arriving in the casino and everywhere in between, we had nothing but great moments. Beth was super friendly and helpful. The security...More
- 880avaa
From the moment of checking in at the front desk with Beth to arriving in the casino and everywhere in between, we had nothing but great moments. Beth was super friendly and helpful. The security guard located at the top of the escalator was unbelievably friendly and helpful. We needed to find a Cashier cage and a casino employee took the time to 'walk us there' versus pointing us in the right direction. The wonderful smiles and kindess we got from the drink waitresses was wonderful. We didn't win a jackpot but these folks made our visit exceptional. Room was very clean and the bed was super comfortable. We'll definitely be going back to Harrah's Cherokee!!
Lousy customer service
Harrah's Cherokee Hotel
Hotel Front Desk (Anna) assigned us king bed, Soco tower-should have been Creek tower, 2 queenswe waited for Creek but she assigned without our knowledge-we received Creek when asking 1 hour...More
- G8057SUjohng
Hotel Front Desk (Anna) assigned us king bed, Soco tower-should have been Creek tower, 2 queenswe waited for Creek but she assigned without our knowledge-we received Creek when asking 1 hour later-wanted microwave but housekeeping knew we were leaving so didn't deliver-wanted tip-requested microwave again and housekeeping said we were on list and they were busy- this is on a tuesday-???we cancelled 3rd day of our stay- ridiculous
Mrs
Harrah's Cherokee Hotel
The room was very spacious. The only negative issues...no bath bar in shower, fire alarm went off during the night. False alarm. Hotel should have given there guests something for the...More
- melaniek773
The room was very spacious. The only negative issues...no bath bar in shower, fire alarm went off during the night. False alarm. Hotel should have given there guests something for the inconvenience. We were on the 9th floor and took the stairs down. Glad there wasn't a fire.
Harrah's Cherokee Hotel
Tripadvisor rating for this property
May not
Very unimpressed with housekeeping this time. Had to wait for room. We got here around 2:30. Came back after 5:00. Soap dish in bathroom was still slimy from other people’s soap just had new...More
grandmaperez59
Very unimpressed with housekeeping this time. Had to wait for room. We got here around 2:30. Came back after 5:00. Soap dish in bathroom was still slimy from other people’s soap just had new shampoo and soap put on top....ewwww. Crumbs all over chairs around table. WTH? I have a service dog not a pet dog. I do not want on the animal floor no more. He does not shed he stays at my feet. He services me. Thank you. Mrs. Cheryl Perez
Tripadvisor rating for this property
Fun at the Casino
Good trip. Great hotel suite. Do wish they’d clean a little better. No vacuuming in 3 days. But otherwise everything was good and staff is very accommodating. Casino was in nice shape, we’ll...More
Janyce L
Good trip. Great hotel suite. Do wish they’d clean a little better. No vacuuming in 3 days. But otherwise everything was good and staff is very accommodating. Casino was in nice shape, we’ll maintained, everything was operating satisfactorily.
Tripadvisor rating for this property
Friendly and helpful staff all around!
From the moment of checking in at the front desk with Beth to arriving in the casino and everywhere in between, we had nothing but great moments. Beth was super friendly and helpful. The security...More
880avaa
From the moment of checking in at the front desk with Beth to arriving in the casino and everywhere in between, we had nothing but great moments. Beth was super friendly and helpful. The security guard located at the top of the escalator was unbelievably friendly and helpful. We needed to find a Cashier cage and a casino employee took the time to 'walk us there' versus pointing us in the right direction. The wonderful smiles and kindess we got from the drink waitresses was wonderful. We didn't win a jackpot but these folks made our visit exceptional. Room was very clean and the bed was super comfortable. We'll definitely be going back to Harrah's Cherokee!!
Tripadvisor rating for this property
Lousy customer service
Hotel Front Desk (Anna) assigned us king bed, Soco tower-should have been Creek tower, 2 queenswe waited for Creek but she assigned without our knowledge-we received Creek when asking 1 hour...More
G8057SUjohng
Hotel Front Desk (Anna) assigned us king bed, Soco tower-should have been Creek tower, 2 queenswe waited for Creek but she assigned without our knowledge-we received Creek when asking 1 hour later-wanted microwave but housekeeping knew we were leaving so didn't deliver-wanted tip-requested microwave again and housekeeping said we were on list and they were busy- this is on a tuesday-???we cancelled 3rd day of our stay- ridiculous
Tripadvisor rating for this property
Mrs
The room was very spacious. The only negative issues...no bath bar in shower, fire alarm went off during the night. False alarm. Hotel should have given there guests something for the...More
melaniek773
The room was very spacious. The only negative issues...no bath bar in shower, fire alarm went off during the night. False alarm. Hotel should have given there guests something for the inconvenience. We were on the 9th floor and took the stairs down. Glad there wasn't a fire.