Harrah's Cherokee Casino Resort

Just wanted to share that this place is falsely advertising that the casino is open, it is not entirely true! No table games where customers can touch cards are open and they don't bother disclosing it on their website!don't recommend going there, you'll be bored out of your mind !

Firstly during Covid 19 this was an awful experience since masks were compulsory. My significant other collapsed out of breath having to walk with a mask on - not getting enough air into his lungs almost collapsed. No chairs are put out anymore along the extremely long corridors one has to walk from the casino to the hotel accommodation. Masks should be optional certainly not compulsory!! I do not believe that the CDC is making it compulsory for people not to sit down on a bench at intervals of walking long stretches. This has been taken to the total extreme. We will certainly NOT return to any casino until masks are not rendered compulsory. When my significant other did take the mask off briefly in the casino he was severely repremanded. Are we that absurd??

My husband and I are returning customers and received reward points right before COVID-19. Due to COVID we were unable to use them during the time they were active but the website said they will honor the points until sept. 2020! The manager Linda at the Cherokee, NC location was RUDE! The clerk attending to us said they will not honor it, I asked for a manager and She never said hello. Just walked up and said nope sorry we don’t honor them although I explained the website said they would. She said she had no idea what we were talking about. I would like a Returning call from a corporate manager! Also, the ATM bank fee is $5.99 that is outrageous. The pizza from room service was pricy but great, and the rooms were clean!

Everyone was very friendly and we had a nice view from our room on the 19th floor. The room was nice and very clean. The shower in the bathroom was awesome great pressure and had enough hot water. The people at the hotel check in were great.

We have been going to Harrahs Cherokee Casino since they first open. The Hotel is very nice and so are all of the staff. It has reopen and I hope they send us a invitation. Please. Rooms are very nice and comfortable.