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Harrah's Cherokee Reviews

 

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Harrah's Cherokee Review
Average Tripadvisor rating for Harrah's Cherokee Hotel
Average Rating Based on 32179 reviews
Harrah's Cherokee Hotel
Crowded Casino - Nicely Updated Rooms
Harrah's Cherokee Hotel
I recently visited Harrah's Cherokee for the first time in several months since the pandemic began. My room, 1100, was in the newly renovated Mountain Tower. The renovations are very nice, larger...More
- Travelling-n-Style
I recently visited Harrah's Cherokee for the first time in several months since the pandemic began. My room, 1100, was in the newly renovated Mountain Tower. The renovations are very nice, larger than Creek Tower, and the color scheme is very calming. These rooms will be a stellar once the microwave and coffee maker are returned post-pandemic. Another nice touch is that basic internet is now free and the hi-speed is cheaper than the old internet service! The only suggestion for the room is that the shower floor should be texturized, because once soap hits it, the floor becomes very slippery. The only other detractor is that my room was next to the service area, which meant I heard doors slamming.As for COVID protocols, there was the standard temperature check upon entering the hotel and lots of disinfecting of the check-in counter in the lobby, and hand sanitizer being distributed. Check in took some time, but the staff were very good and my room was ready before 4 p.m. The casino was very crowded, very little social distancing was observed. Machines were taken out of service, but many in service had people sitting side by side. It was nice that no smoking was permitted. I think this helped with masking. I didn't see any cleaning of machines, but I had my own Lysol wipes. Selu Gardens was open for dinner which was nice. All staff were very pleasant.The menu had enough options to please most people. I had the blackend salmon, a small center portion was delivered. Unfortunately I had to return it because it was raw. I received in its place a thin tail piece which was cooked through. It had no flavor. With it I had brussel sprouts which were very good and french onion soup that was oddly sweet, had rosemary and boursin coated crostini. It was a combination that did not work. The price was reasonable its just that the food was a miss that night.
Great casino and staff!
Harrah's Cherokee Hotel
Had a great time. Very accommodating staff. Both in person and via phone. 3 nights all comped. 2 suprise nights that phone staff hooked us up with. Lots of slots and table games. Polite game staff...More
- charlessR7509ZB
Had a great time. Very accommodating staff. Both in person and via phone. 3 nights all comped. 2 suprise nights that phone staff hooked us up with. Lots of slots and table games. Polite game staff and anyone you ask a question is very helpful. Fabulous trip. Won too...
Nor new BUT well maintained
Harrah's Cherokee Hotel
The hotel itself was well appointed big rooms with older fixtures but everything was in working order.The Valet worked quickly / The Room Service was fast and very good. / That Starbucks Café next...More
- MazelTov_Travel
The hotel itself was well appointed big rooms with older fixtures but everything was in working order.The Valet worked quickly / The Room Service was fast and very good. / That Starbucks Café next to the 'babbling brook' was a great touch. with ample seating at the edge of the river with beautiful sounds and sites.Then there's the LONG WALK to the Casino. If you have an elderly parent with any pain in walking it is worth the $50/day for the scooter.
Harrah s Cherokee poker room has the worst customer service I've ever experienced.
Harrah's Cherokee Hotel
One poker room employee screamed at me repeatedly, al I simply asked her a question twice. She wasn't even a supervisor, she screamed at me and said you don't have to play here if you don't...More
- polterg2021
One poker room employee screamed at me repeatedly, al I simply asked her a question twice. She wasn't even a supervisor, she screamed at me and said you don't have to play here if you don't like it. her supervisor watched and did nothing. Keep your dog 🐕 on a leash please. I complained to customer service and customer service told me screw off. Harrah s Cherokee is an absolute joke. They can F@#% off.
Cherokee is great, but not at Harrah's
Harrah's Cherokee Hotel
At check in we were happy to see the enhanced safety procedures, but once we got to the room the disappointments began. I could immediately see that the bed was in terrible shape. Having a bad back...More
- Explore258334
At check in we were happy to see the enhanced safety procedures, but once we got to the room the disappointments began. I could immediately see that the bed was in terrible shape. Having a bad back, I know this was going to be an issue. We went back to check in, and they said that they had to ask a manager if they could do anything. After they came back they said we could try another room. We were sent to a worse room with a worse bed. When we let them know this they said that it was an old tower, and they couldn't really do anything since we booked with hotels.com. They moved us "one last time" to a worse room, with a worse bed, furniture that was ripped, on a busy hall, right next to housekeeping who get very loud very early. Cherokee is beautiful and I recommend visiting the area, but not at Harrah's.
Harrah's Cherokee Hotel
Tripadvisor rating for this property
Crowded Casino - Nicely Updated Rooms
I recently visited Harrah's Cherokee for the first time in several months since the pandemic began. My room, 1100, was in the newly renovated Mountain Tower. The renovations are very nice, larger...More
Travelling-n-Style
I recently visited Harrah's Cherokee for the first time in several months since the pandemic began. My room, 1100, was in the newly renovated Mountain Tower. The renovations are very nice, larger than Creek Tower, and the color scheme is very calming. These rooms will be a stellar once the microwave and coffee maker are returned post-pandemic. Another nice touch is that basic internet is now free and the hi-speed is cheaper than the old internet service! The only suggestion for the room is that the shower floor should be texturized, because once soap hits it, the floor becomes very slippery. The only other detractor is that my room was next to the service area, which meant I heard doors slamming.As for COVID protocols, there was the standard temperature check upon entering the hotel and lots of disinfecting of the check-in counter in the lobby, and hand sanitizer being distributed. Check in took some time, but the staff were very good and my room was ready before 4 p.m. The casino was very crowded, very little social distancing was observed. Machines were taken out of service, but many in service had people sitting side by side. It was nice that no smoking was permitted. I think this helped with masking. I didn't see any cleaning of machines, but I had my own Lysol wipes. Selu Gardens was open for dinner which was nice. All staff were very pleasant.The menu had enough options to please most people. I had the blackend salmon, a small center portion was delivered. Unfortunately I had to return it because it was raw. I received in its place a thin tail piece which was cooked through. It had no flavor. With it I had brussel sprouts which were very good and french onion soup that was oddly sweet, had rosemary and boursin coated crostini. It was a combination that did not work. The price was reasonable its just that the food was a miss that night.
Tripadvisor rating for this property
Great casino and staff!
Had a great time. Very accommodating staff. Both in person and via phone. 3 nights all comped. 2 suprise nights that phone staff hooked us up with. Lots of slots and table games. Polite game staff...More
charlessR7509ZB
Had a great time. Very accommodating staff. Both in person and via phone. 3 nights all comped. 2 suprise nights that phone staff hooked us up with. Lots of slots and table games. Polite game staff and anyone you ask a question is very helpful. Fabulous trip. Won too...
Tripadvisor rating for this property
Nor new BUT well maintained
The hotel itself was well appointed big rooms with older fixtures but everything was in working order.The Valet worked quickly / The Room Service was fast and very good. / That Starbucks Café next...More
MazelTov_Travel
The hotel itself was well appointed big rooms with older fixtures but everything was in working order.The Valet worked quickly / The Room Service was fast and very good. / That Starbucks Café next to the 'babbling brook' was a great touch. with ample seating at the edge of the river with beautiful sounds and sites.Then there's the LONG WALK to the Casino. If you have an elderly parent with any pain in walking it is worth the $50/day for the scooter.
Tripadvisor rating for this property
Harrah s Cherokee poker room has the worst customer service I've ever experienced.
One poker room employee screamed at me repeatedly, al I simply asked her a question twice. She wasn't even a supervisor, she screamed at me and said you don't have to play here if you don't...More
polterg2021
One poker room employee screamed at me repeatedly, al I simply asked her a question twice. She wasn't even a supervisor, she screamed at me and said you don't have to play here if you don't like it. her supervisor watched and did nothing. Keep your dog 🐕 on a leash please. I complained to customer service and customer service told me screw off. Harrah s Cherokee is an absolute joke. They can F@#% off.
Tripadvisor rating for this property
Cherokee is great, but not at Harrah's
At check in we were happy to see the enhanced safety procedures, but once we got to the room the disappointments began. I could immediately see that the bed was in terrible shape. Having a bad back...More
Explore258334
At check in we were happy to see the enhanced safety procedures, but once we got to the room the disappointments began. I could immediately see that the bed was in terrible shape. Having a bad back, I know this was going to be an issue. We went back to check in, and they said that they had to ask a manager if they could do anything. After they came back they said we could try another room. We were sent to a worse room with a worse bed. When we let them know this they said that it was an old tower, and they couldn't really do anything since we booked with hotels.com. They moved us "one last time" to a worse room, with a worse bed, furniture that was ripped, on a busy hall, right next to housekeeping who get very loud very early. Cherokee is beautiful and I recommend visiting the area, but not at Harrah's.