Harrah's Cherokee Casino Resort

Stayed in Downtown Asheville for two nights and then headed to Harrahs Cherokee after hiking and great drive on Blue Ridge Parkway.Overall a good property with a lively casino. Stayed in the Mountain Tower - big room with nice finishes. Elevators were just okay and could use a good scrubbing. Enjoyed the casino. Plenty of action. Big Poker Room adjacent to the Sports Book. On Monday Night (Columbus Day) 3-4 active Roulette at $15 min bet and 3-4 Crap Tables at $15 min bet. All employees & dealers were good. Huge selection of slots. To be honest - the food court was dirty. Parts were under construction or blocked off but it wasn't welcoming. Would have liked to try Ruth Chris but it was crowded and understaffed. Room service was super efficient and food & service above average.

Harrahs Cherokee is a great casino resort that has grown from a small hotel and casino into a fabulous resort that rivals most casinos in Las Vegas.The best news is the hotel AND casino are completely smoke free. Unfortunately pandemic driven loss of employees has caused longer waits in dining venues and reduced hours due to lack of staffing but the persons who do come to work will go out of their way to make your experience a great one

Got into room with double beds. Partner and I slept in same bed the first night. The second night I woke up to snoring so went in other bed. The tag to the comforter was in my face, so turned on small light and got up and turned comforter over - a brown stain was on it!!!! Looked closer and looked like poop! Was totally GrosSed out and packed up and left. I called to tell hotel and first got the 3rd degree (hello- I didn’t even need to call). Then got a housekeeping person who went to “verify” the stain and called back to apologize. I should of guessed something was wrong when tag was in my face. Seems like they purposely put comforter on backwards!

Resort fee is a JOKEJust a sneaky way to raise the room rateGo ahead and quote the total room rateThe new addition was goodWill love to see concertsNew restaurant was goodLove the area and the travel to Murphy and the Georgia Mountain FairGood trip except resort fees

From the moment we arrived we were disappointed. There is no organization to this place! The staff offers NO ASSISTANCE as far as directions or information. From the frontline valet to the check-in clerk to even the security people NO ONE could even provide correct direction to the particular hotel where we had reservations. Once inside the place is huge and there are NO MAPS to be found to provide any guidance. I will say the rooms are very clean and well maintained. Definitely our last visit here.