Harrah's Cherokee Casino Resort

We met friends here for a 4 day vacation. The hotel is clean, comfortable, and convenient to the casino. Our room had an accessible shower with a bench. The staff was friendly. We enjoyed our stay and will be back again soon.

I only played craps on this visit, All of the employees made the game fun and exciting.Harrahs does require a mask and check the temperature of everyone entering the casino.My main issue is there was not any $5 or $10 dollar tables, they were all $15 and $25 on a Sunday afternoon.I think when the new casino opens up at Kings Mountain they will have to look at reducing drink prices and lower table limits due to the competition they will have.The best thing about Harrhas is smoking is not allowed in the casino

So I visited this casino TODAY on my way home from staying at the River Valley casino for 2 nights and I had a bad experience with the slots. The machine I was on did this thing with the screen where it led me to believe that I was about to hit the jackpot and win free spins and then it just stopped and went back to normal so I continued to play. I played all my money down, $20.00 on this machine and then on my last max bet it did it again and this time it said temporarily unavailable and I hit call attendant. The attendant comes over and says the machine thinks the door is open and I tell him of my experience and how unhappy I am because I thought it was telling me I was about to hit the jackpot. He then proceeds with some jackass comments which of course had me cursing and got me upset because he said I made a decision to keep playing. I told him of course I did because the first time it did it it did not lead me to believe the damn machine was malfunctioning. Needless to say the supervisor comes over and we got nowehere. I told them they need to tag that machine so no one else will loose their money on it and he refused. I knew it was a reason I stopped coming to this casino--the machines are a damn ripoff! I immediately left after this oh and will never be back!

This is the most horrible experience I’ve ever had at any establishment let alone being a seven star member (The highest loyalty status you can have with the company for three years running). The hotel has nothing to do with the spa. The spa has nothing to do with the restaurants, The restaurants have nothing to do with the casino : nobody has any accountability for ANYTHING they just pass you to the next person saying we don’t have anything to do with that... however they’re all under one roof! All anyone in the entire building wants to do is send you to a host and then you actually go to a host considering you spent $50-100K a year in the casino you would think you would get a hello or how are you or I’m sorry but no instead they get an attitude and get it in your face and argue with you!!!! HORRIBLE, SHOCKING and A PAULING how they treat paying Guest... absolutely under NO circumstances will EVER be back!!

The room layout was nice but at check in they only had smoking rooms left I did not get any sleep because the room stunk so bad. The sheets, curtains, walls everything stunk. I’m surprised any place lets you smoke in your room.