Harrah's Cherokee Casino Resort

Staff was very unprofessional I have videos of the security manager making false allegations of insulting and touching her when clearly with a 6 foot distance bc of cdc rules still failed to comply tried to file a complaint and got stated they couldn’t help bc she was their peer .......... was discriminated for speaking Spanish considering is my primary language I would say you are safe but apparently not u can’t speak in your own language and they don’t have the staff to assist anybody from any other country apparently because instead of assigning someone to solve the communication problem they call the law ....... big discrepancy on their part

The room was nice clean and comfortable.The food was great.Although the buffet isn't here anymore we enjoyed the Noodle Bar.I would recommend that if your older make sure you ask for accommodation getting to your room. Some are quite a walk.

Was in town for a conf. Check in was slow, the layout of the hotel was odd, the elevators did some odd things. Our room was on the 5th floor with no view. Had to have them clean the are return to to mold.. Had no carts for you to use. Called for a someone to come to room to help with bags, took then 30 mins after 2 more request.Housekeeping was not allowed in room during the stay

All I can say, is I am counting down the days until the new casino in Kings Mountain. Google it if you have not heard. But Cherokee has gotten way to tight. No slot play time. Very few new slots. Just horrible!! Will never go back. Will give the new one a try. But Reno and Vegas are by AR t H e best. I don't expect to win, but m do expect some play time. Never again!!!

We stayed 3 nights last month. No one told us at check in or anytime that we wouldn't have any housekeeping. I think they should let you know that when you check in or have signs in your room. They do not leave any extra towels or soap or anything. They also don't tell you that the cafe is only open nights on the weekends. They close early afternoon every other day which they also didn't have a sign about that. We went to Ruth Chris and was told about a 2 hour wait. One night even Uno in the food court was closed so you only had 2 choices to pick from. Really sad not to have really any dinning choices. Did not see people cleaning machines at all the whole 4 days we were there. Also trying to get our car out of valet took a very long time well over 45 minutes and people asked to get their own cars and were told no. A lot of people got their cars before they got their luggage I was so thankful for once we took our bags down ourselves. So if it took you over 45 minutes to get car just think how long to get luggage. First time my husband had been there I've spent one night before over 2 years ago really don't see us going again.