Welcome to Harrah's Cherokee Valley River Casino & Hotel

We always travel to Murphy. This trip was no different. All staff great and courteous until I had an accident. I am on a knee scooter due to foot injury, I got my wheel caught trying to move a chair back to a slot machine that had been previously moved. I fell while doing this. 2 young men helped me up and helped me to a seat (btw, I thanked them and I still do). Now there are 500 cameras in this place and NO ONE from the casino offered to help, ask how I was, or acknowledged me at all. They sure were tripping over themselves to get to the VIP member sitting beside me. They let her know if she needed anything just say the word. She rolled her eyes and kept spinning. Kind of disappointed at this place now. I think I will be headed down to Tunica from now on.

I usually go to Harrah’s Cherokee casino in Cherokee but decided to try the one in Murphy. Glad I did. While the casino is smaller the staff was super friendly and attentive. Slots and table games as well as a nice food court. Another big plus were the 20 or so Tesla chargers in the parking lot. Cherokee does not offer this. I will be going back!

The casino is quite small but does have a good variety of slots. Friendly staff and easy access from the hotelThe hotel rooms are large, comfortable and nice views of the mountains. Check in was easy. Greeted by friendly employee and she did a great job giving us the room we requested. (Sorry I don’t remember her name) The only complaint (suggestion) I have is the only sit down restaurant is closed on Tuesday & Wednesday. The food court is open and is ok for a quick lunch or snack but not something I prefer for a breakfast or dinner meal Easy parking close to entrance to hotel. With COVID you now have to drive around to the front of the casino for a temp check and get a wrist band to wear before you can enter the hotel or the casino. Not a problem through the week when we were there but I can see it slowing entering on weekends.

I looked at other reviews and thought we’d try it. First, when you pull in, while in your car, you’re temperature is checked. Going inside the casino, you are checked for mask and everyone inside had a mask. We also wore gloves like many others for extra protection. The machines were socially distanced, every 2 machines were disabled. Great protection and great time. It’s been a long time since we went to a casino and welcomed this. Thank you all for implementing such good safety protocols.

Was lied to from the second I got there about them being at full occupancy. Front desk individual deserves a raise but other than that entire experience was awful. Gambled thousands of dollars and was told I could not get a late check out. Would never recommend this establishment to family or friends!