Welcome to Harrah's Cherokee Valley River Casino & Hotel

So I take a solo trip this week to get away and have some me time. This was my 3rd time visiting this location so nothing new except I must thank the man who checked me in. I asked for a room close to the elevator due to foot issues and he put me literally at a room right to the elevator so I am thankful he listened and was helpful. Only things I don't like about the hotel itself is the pillows are not comfortable at all. I will have to bring my own next time. They hurt me. The slots here are mediocre to me, not enough variety. Too many .01 cent games and not enough .25 and .50 games and the toilet paper will leave you cut you, this toilet paper is so rough I luckily had a roll of my own. (brutal) The man that was running the Flush table, named TJ was awesome. He took the time to explain to me how to play this game. He was very patient and an absolute joy as a dealer. I will look for him next time. I must give props to the lady who took my order at Panda Express on Wednesday, very slender, white lady was willing and made it her business to have some food cooked that was not on the menu for me the delicious honey sesame chicken. Kudos to the chef who cooked it, slender, younger black male and it was so damn delicious. I must now give props to the man that made my fish sandwich combo at Nathan's on Thursday--that was the best fish sandwich I have had in a while besides the one I cook at home. It had just the right amount of tarter on it and the slaw was so good I packed it up and brought it home with me to put on some hot dogs tomorrow. This 5.45 hr trip was worth the drive for peace, alone time, winning a some money and good food.

I didn't get the names but workers on the floor are rude. I've been going there since Valley River opened, when it was just a warehouse with machines. Asked the host to comp my room, well you have to wait till checkout then we can see. I'm sure I'm not the biggest spendor but far from lowest. I ask a host at MGM Beau Rivage they look it up "No Problem"!Not this bunch. Oh well is what it is, since it's close I'll go back probably.

This was our first trip to this property and had high expectations. The first disappointment was the poor customer service by the Front Desk staff. The woman who checked us in was less than welcoming and friendly. In fact, she came across as not wanting to be bothered. First impressions in our opinion are lasting and this did not go over well. However, on a positive note, all other encounters we had with bell staff and housekeeping were phenomenal. Next, the room was not as expected. Oour room was a “LUXURY KING” with a mountain view? There was nothing luxurious about it and the view was of the parking lot. The bathroom, in particular, the shower was filthy and full of mold. The refrigerator did not work properly and there were no modern updates in the room, I.e. USB PORTS for charging devices. The outlets near the bed were loose and did not secure the charging cable and adapter for our phones. To say the least, we were extremely disappointed and do not plan to return to this location, although it is situated in an area convenient for our travel needs. We would probably prefer to visit the Cherokee NC location although the drive is much further.

ON 1/29/2021 I, Reginald Hart, and my Wife, Kimberly Hart took our mother and some friends to Harrah’s Casino( ALL THE WAY FROM ATLANTA) for her birthday. We was not there for Three hours before the Security came knocking on our door saying they got a report of domestic dispute from some of the residents which was weird because all the rooms next to our rooms was the people who came with us rooms. After they realize nothing was going on they apologized and left. Later, that night me and my wife were Relaxing for the night when there was a knock at the door. It was security again this time they were harassing our guess saying one of my guess seemed intoxicated. So that prompted security to ask her for her room key to see if she had a room there after my guess showed him her room key he then proceeded to ask for her id which she refused to show him. She continued to her room and the security continued to follow her asking for her id. By this time she was already a companied by my mother and my uncle who all show him their room keys. So after a long debate and letting security know how we feel we turned end for the night. With my mothers birthday being ruined. We all are from an African American decent and this felt like a very targeted attack. I would like a refunded and apology. To add insult to injury they sent my wife a certified letter banding her for 30days HA!!! We will never go back.

The room was clean and the casino was clean but the payout from the slot machines was the worst I ever been to I lost a lot of money. Only a couple places to eat and no stores or places to shop. I pulled my masked down to sip on a drink and was told to pull it back up when I was not taking a sip. I was also eating some candy while playing on a slot machine and was told no eating on the casino floor