Harrah's Cherokee Valley River Health and Safety Protocol
LET’S PRACTICE HEALTH AND SAFETY TOGETHER
Please follow these health and safety protocols with us.
- Join us in practicing social distancing at gaming tables, slot machines, restaurants and more. Please do not congregate in groups.
- Please wash hands frequently for a minimum of 20 seconds. Hand sanitizing stations are also available.
- Guests are required to wear masks for the duration of their visit. Masks will be available to guests upon entry. Guests may also choose to wear their own masks. Employees are also required to wear masks at all times.
CLEAN & SANITIZE
- We are frequently cleaning high-touch areas throughout our properties.
For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules. We are facilitating recommended social distancing guidelines throughout the property and the presence of hand sanitizer stations have been increased across each area.
- Masks are required for all guests and employees.
- All guests and team members will be required to have their temperature checked by a designated team member before entering at the property entrance. Anyone with a temperature at or above 100.4 degrees will not be allowed to enter the building.
- Guests are required to answer questions pertaining to potential COVID-19 exposure that will require a verbal answer. Based on responses, guests may not be permitted access to the property.
- Government issued photo identification will be required upon entry into the casino.
- Occupancy will be reduced and there may be wait times to enter the casino.
- Our team will be frequently cleaning high-touch areas throughout the property.
- The gaming floor is smoke free, with designated smoking areas available.
- Hand sanitizing stations will be placed at numerous locations around the property.
- Guests are encouraged to use sanitizing stations and practice frequent hand washing.
- Slot machine banks will be arranged to allow for proper social distancing.
- All machines and chairs will be frequently cleaned and disinfected.
- Guests will be encouraged to use sanitizing stations and practice frequent hand washing.
- Smoking will be prohibited at the slot machines.
TABLE GAME PROTOCOLS
- Player position limits will be implemented.
- Chips, cards, tables and chairs will be frequently cleaned and disinfected.
- All individuals participating in table games -- patrons and team members -- must wear masks.
- Each dealer will provide every arriving customer with hand sanitizer wipes.
- Dice will be disinfected with each new shooter.
- Smoking will be prohibited at table games.
- Stayover services will not be provided. Guests may contact room services for additional towels, etc.
- There will be no coffee makers in any of the guest rooms.
- There will be no microwaves in any of the guest rooms.
- Rollaway beds will not be available.
- Cribs will not be available.
- All guest room deliveries will be placed outside the hotel door.
- Staff will not enter any occupied room during the guest stay.
RESTAURANTS AND BARS
- Dine-in seating at the Food Market will be at 50% capacity and carry out is available. Please see our restaurant page for updated hours. The Landing Café is closed.
- Tables, chairs and barstools have been adjusted to allow for appropriate social distancing.
- Restaurants are using disposable cups and silverware.
- Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
- Self-serve items, such as condiments, have been removed.
- Caesars Rewards will be open 7am – 2am, Sunday - Thursday and 24hr service, Friday - Saturday. A card reprint kiosk is located at the Caesars Rewards center.
- Casino Cashier cages are open 24/7 with social distancing access.
- Casino valet will not be available.
- Laurel Lounge is closed.