Wow. Went there for my birthday. They gave me 50 dollars of free play time to join their rewards program. Maybe I’m used to Vegas but I’m used to machines working and attendants coming quickly when they don’t. Casino seems understaffed. Plus after I played on a machine that was having issues, the tech told me to pull my card out and the 50 dollar free play would stay on my card, it did not. The next machine had a 0 balance. We pressed 2 for attendant and no one ever came. Went to the front and after waiting a long time were told it would be resolved and back on my card to play with the next day. The next day they said there was no issue with the machine, in so many words accused me of lying or being mistaken and refused to fix it. I don’t. Need to steal 50 bucks from a casino and I’m not mistaken. I just really wanted to see how the 50 bucks played out. Technically they at a minimum owe me 1.50 in cash and 50 bucks in play credit because I had gotten the balance to 51.50 before I left. The rep that helped that night said she could see the problem because you can’t lose 50$ in 6 sec of play. So why do they have amnesia on the next day. Also we wanted to spend money to eat at Ruth’s Chris but their was a 2 hour wait We tried to eat at brios, they had a 90 minute wait but oddly the tables were have full. It appears to be issues with staffing to run the restaurants. We tried the food court but it had long lines of wait. Same issue, not good staffing. If you are handicapped in anyway and can not stand in long lines there is really any way to navigate these problems. I really expected a lot better than to get crappy serviice and accused of lying on my birthday. Also their entire room rate is ridiculous. The weekend I was there, rooms inside the hotel were going for about 495. The holiday inn express across the street was approximately 300. I’ve stayed in the ARIA in Vegas, Mandalay Bay and other 5 stars that were only about 290 a night and had rooms a casinos that were excellent with excellent customer service. Hurrahs Cherokee just seems to not care about customer Service. I think I’ll try Alabama or Mississippi or New Orleans next time I want to do a fun girls trip. This place was disappointing.