Welcome to Harrah's Cherokee Valley River Casino & Hotel

Beautiful location and it's not too far from home. Very good customer service all the staff was friendly and accomidating no mater what we asked for or needed. I'm sure that we will be back in the near future.

By far the worst trip I’ve ever taken!The manager was so rude and was raising her voice at my best friend and I over something that was not right on their website!She was trying to show off for another couple that was checking in as her tone completely changed after I came back in.I reserved a luxury king suite and when I got there they told me that room was rented out but I had it reserved since 5pm that evening!So I had no choice but to take two queens but wasn’t told in a nice way at all!Angi the manager from hell needs new training and their website needs to inform people about their policy on there being a $50 deposit that must be paid debit or credit card!Then they took my $50 deposit for WiFi that I didn’t even use!Its $11.99 per phone and I had full service and didn’t need their WiFi!They said I used 3 phones on WiFi!A hotel of this size and magnitude should definitely have free WiFi anyway, but regardless I still never used theirs!I will not go back and stay at this hotel EVER!!!!Oh and the website states they have an indoor pool and I called the manager from hell and asked only to be rudely told they didn’t have one I tried to tell her the website stated they did and she didn’t want to hear it and basically rushed to hang up on me!

i was hoping for a comp room but did not get it i am looking forward to receiving comp room soon been going ti harrahs for 10 yrs now always had comp rooms casino floor is very clean no smoke smell at all

The casino was small, but there were still ample choices.I was always able to find a slot machine, even when it was busy. The hotel room was spacious and clean with enough channels to watch on TV. The food was okay. The employees were all friendly and helpful.

Hotel was excellent and most of the dealers were good. Bar service was very slow and had new dealers that were not ready to be dealing! They needed more training! Most of the pit bosses were easy going and had a good attitude.