Welcome to Harrah's Cherokee Valley River Casino & Hotel

This was not my first time at this Casino. The service staff has always been friendly and courteous. This is not Las Vegas, but is convenient for me. The downside to this Casino is the lack of attention and proper Comps/Ratings by the Pit Bosses. While you do have to pay for your drinks while you are playing the Pit Bosses have been the biggest issue for me. In my opinion if the Pit Boss is not paying attention to all of the tables they cannot Rate/Comp you properly. On my most recent visit I played a $25.00 minimum table for 3 to 4 hours placing decent bets. On the way out of the Casino I stopped by the rewards counter to check my balance. To my surprise I was told that my Comp balance was $3.28. (I'll let you do the math) I have addressed this issue with management and will provide a full detailed review of how the Casino dealt with my issue, how I was handled and if the conditions improve moving forward.

I've gone there once or twice a month for the last 3 years and have never won on anything. I always have to wait forever for a hot chocolate (atleast that is free). Now I just go to the bar and get it myself. It's always a disappointment. My friends gamble as much as I do and they get tons of free rewards. I get $5. But the place is clean and the rooms are simple but great.

Rooms are always clean and nice. This trip 7/13/2019 we got a king bed room. Room had a comfortable chair and couch. That made the room extra comfortable. Casino is always great win or lose. I usually can hit something that would put me nicely ahead fo the night but won’t stop so normal for me to close to break even. I have hit 2 smaller jackpots my wife has hit 2 or 3 smaller ones also. This trip was for her birthday. We go regularly. 25cent jackpot gems is her favorite. We both love the big buffalo game but 5 bucks a pop goes quick.

Very clean and safe. Employees are all very friendly and helpful. Machines are pretty loose most of the time. They are very quick to respond if you need help with anything or if you need any kind of information. I would highly recommend

We didn’t stay over this time and last time you were full so we stayed at the Stone Lodge.This was just an evening out for a relation’s birthday. She truly enjoyed herself and it was a nice treat. We’ll be back .