Welcome to Harrah's Cherokee Valley River Casino & Hotel

I didn't get the names but workers on the floor are rude. I've been going there since Valley River opened, when it was just a warehouse with machines. Asked the host to comp my room, well you have to wait till checkout then we can see. I'm sure I'm not the biggest spendor but far from lowest. I ask a host at MGM Beau Rivage they look it up "No Problem"!Not this bunch. Oh well is what it is, since it's close I'll go back probably.

This was our first trip to this property and had high expectations. The first disappointment was the poor customer service by the Front Desk staff. The woman who checked us in was less than welcoming and friendly. In fact, she came across as not wanting to be bothered. First impressions in our opinion are lasting and this did not go over well. However, on a positive note, all other encounters we had with bell staff and housekeeping were phenomenal. Next, the room was not as expected. Oour room was a “LUXURY KING” with a mountain view? There was nothing luxurious about it and the view was of the parking lot. The bathroom, in particular, the shower was filthy and full of mold. The refrigerator did not work properly and there were no modern updates in the room, I.e. USB PORTS for charging devices. The outlets near the bed were loose and did not secure the charging cable and adapter for our phones. To say the least, we were extremely disappointed and do not plan to return to this location, although it is situated in an area convenient for our travel needs. We would probably prefer to visit the Cherokee NC location although the drive is much further.

ON 1/29/2021 I, Reginald Hart, and my Wife, Kimberly Hart took our mother and some friends to Harrah’s Casino( ALL THE WAY FROM ATLANTA) for her birthday. We was not there for Three hours before the Security came knocking on our door saying they got a report of domestic dispute from some of the residents which was weird because all the rooms next to our rooms was the people who came with us rooms. After they realize nothing was going on they apologized and left. Later, that night me and my wife were Relaxing for the night when there was a knock at the door. It was security again this time they were harassing our guess saying one of my guess seemed intoxicated. So that prompted security to ask her for her room key to see if she had a room there after my guess showed him her room key he then proceeded to ask for her id which she refused to show him. She continued to her room and the security continued to follow her asking for her id. By this time she was already a companied by my mother and my uncle who all show him their room keys. So after a long debate and letting security know how we feel we turned end for the night. With my mothers birthday being ruined. We all are from an African American decent and this felt like a very targeted attack. I would like a refunded and apology. To add insult to injury they sent my wife a certified letter banding her for 30days HA!!! We will never go back.

The room was clean and the casino was clean but the payout from the slot machines was the worst I ever been to I lost a lot of money. Only a couple places to eat and no stores or places to shop. I pulled my masked down to sip on a drink and was told to pull it back up when I was not taking a sip. I was also eating some candy while playing on a slot machine and was told no eating on the casino floor

The rooms were clean and comfortable. They did not clean the rooms everyday (COVID), yet they seen to be able to clean the rooms when someone checks out. I fail to see the difference I feel they have laid off many of the housekeeping staff. Also fresh towels have to be requested. When I called housekeeping , I was asked how many towels, I simply said all of them. The food court was a PITA to use. The in house restaurant was very good. The slot machines were more like vacuum machines.