Welcome to Harrah's Cherokee Valley River Casino & Hotel

Arriving was great, valet, luggage and check in. Our room was good on the surface. When I started putting up things and moved the phone there was a credit card. So I new it had not been cleaned. Then the shower, BLACK MOLD, not good. Then the next day we noticed our waters and cake was no good in a hot refrigerator. It did not work!!! I requested a supervisor on Wed and today, Friday, again. Still no one so I stood at check in foe 30 min, still no supervisor. I am tired of all excuses being Covid, no this is Laziness and not well managed. BTW I do have pictures

Welcoming staff,very accommodating, Comfortable beds clean rooms friendly stuff. Very safe, excellent food in the restaurant and had the best server(Steven) make perfect Bloody Mary! Slot machines is clean constantly.

My wife and I have stayed as guests at this casino several times over the past six months without any issues. Prior to our first visit I read reviews on several sites and noticed complaints about how guests were treated by security officers on the casino floor. I disregarded them and this was an error on my part. Some background about us. My wife and I are both in our early 60s, grandparents, my wife works for a church, and I hold a mid-level management position with a regional bank. She is a Diamond Plus member and I am a Diamond member in the Caesars Rewards program. Not in any way bragging about the Diamond status just pointing out that this is not our first rodeo.On our most recent visit we were staying overnight and arrived early in the day to gamble and have a few drinks. My wife was approached by a gentleman who identified himself has her host and asked if there was anything that he could do for her, get her a drink, or anything else to make her stay more enjoyable. My point being that the casino is aware when guests at our level of play are present and encourage us “to enjoy ourselves”. We didn’t order anything from him at this time.After playing for about three hours and having three beers my wife went to the high roller bar to get us another round, which was very kind of her, I am always her server and appreciated her going. (Drinks are half price for Diamond members) When she got to the bar, the bartender served the two beers, she paid and tipped her and starting walking away. A security officer walked up to her, rudely took the beers out of her hands, and stated that he was taking them because she had too much to drink. I had finished playing the machine I was on and arrived just after he had done this. He stated to me that she had too much to drink but I could take the beers if I wanted them.Neither one of us were inebriated, we had three beers over a three-hour time period. My wife in no way was rude to the security officer or anyone else on the casino floor. She does not know how to be rude; it is not in her DNA. She was not slurring her words when she spoke and stated that she did not understand why he was doing this. As a couple that experienced the 1970s as adults having a few beers over the course of three hours is easily manageable for us.The security officer again stated that she was drunk (which is simply insulting) and that I was the only one that could have the drinks.This was nothing less than blatant sexism by the security officer and smacked of ageism as well given that the security officer was obviously younger than both of us. If I had been the one to get our drinks from the bar absolutely nothing would have been said to me and this incident would have never happened.We walked away, went to our room, and later left the hotel.The security officer’s actions also make me wonder if we had not been Caucasian would I have been treated rudely as well. My opinion is that, had I been African American or any other person of color he would have just as rude to me if not more so. I say this because I have also researched and found a number of reviews complaining about racism at this casino. Additionally, after walking the casino floor and the hotel lobby I did not see a single person of color working there.We obviously will never return to this casino/hotel and would urge readers of this review to strongly consider not giving this establishment your business.One final comment, we have also visited and stayed several times at the Harrah’s Cherokee casino located in North Carolina and have never been treated in this manner and have not observed anyone else at the Cherokee location being treated poorly. I would encourage anyone to play and stay at this location, all of the employees are very polite and helpful, and the employees are much more diverse from an ethnic viewpoint.Thank you for reading this review, I apologize for the length, but I really wanted to provide a full explanation of what happened.

We celebrated our 39th anniversary last night at the Landings. Our dinner was great but what really made the evening special was our server Desiree! She was excellent and in spite of having to serve several tables always had a ready smile for us. She really made us feel welcome and special. We will be there again.

I am a seven stars member and used to gamble fairly frequently at the casino. I knew most of the VIP hosts by name and usually tried to be courteous and kind to everyone, win or lose. Normally I haven't had many issues other than a lack of amenities, but I came mostly for the gambling. One weekend there was one of the high roller slots that I wanted to play, but another person was playing on it. I wanted to play it since the progressive was fairly high so I waited for the person to finish. I sat about ten feet behind them, out of their line of sight to not bother them and told them I was just waiting for when they finished so I could have my turn. I waited sixteen hours for them. I was patient, I didn't complain and I waited for my turn. At one point the person playing didn't want me waiting any more for him to finish and so I was given the option by the employee working there that I could either play a machine (which I was fine with) or he would call and page me overhead when that patron was finished with that machine. I told him that would be ok as long as he made sure he would both call, page and try to find me on the floor as cell phones don't get reception in the casino well at all. He promised he would do that and took my phone number and name down and said he would let everyone else know including the patron at the machine. I went and played another machine since I was under the assumption that I would have the machine as soon as he was finished. It turns out about an hour later he had given the machine to another player and no attempt was made to call, page or find me. This was obviously annoying, but not what broke the final straw. I can deal with mistakes and errors as everyone makes them, but when I complained I was told very sternly by his superior that there is no way I could have been told that and that they can't do that and the most they could do is try to contact me, but that they can't promise or guarantee that. I told him that I would have never agreed to that if I had known that as I had already given up 16 hours waiting and was even playing other machines during that time and wouldn't have bothered with it if I knew there was a chance that I would not have the machine. He said that I must not have understood him because there is no way he could have said that or promised it. He said several times he couldn't kick the current patron off the machine and I told him that isn't what I cared about and that wasn't what I was asking him to do. The only thing I asked him for was an apology and any sign of empathy over how much of a frustrating experience it was and that there was likely a miscommunication on the employees fault, but he didn't even offer an apology and just said that I had to have been mistaken even though he was not there for the conversation with the employee who promised it. I even had a VIP host vouch for me and all the time where I just quietly sat waiting for my turn, but he just stared at me like I was some kind of idiot who didn't understand their policy or was just blatantly lying. All I wanted was to be treated like a human and given the least bit of empathy, but instead I was treated like an idiot child who couldn't understand basic English.