Welcome to Harrah's Cherokee Valley River Casino & Hotel

The Casino:Some blackjack tables were for 3 players some only allowed 2. Not sure why, they were the same sized tables. People were standing, waiting for seats at tables while dealers were holding seats players while they went back to their room for more cash. I can understand letting a player sit out a few hands to run to the restroom. But when you’ve got people standing in line for a while I’d say if you don’t have enough cash it’s time to let someone play who does. Holding a seat open for 15-20 minutes to allow someone to run to their room is just crazy. I said, “screw this”, cashed in my chips & headed to the room. While I didn’t get to play as much as I would have liked, I’m sure the casino didn’t get as much of my money as they would have liked.Hotel:Room was nice & clean. Good sized. Bed was ok, not real comfortable but not bad either. Amenities were lacking, mostly due to COVID-19 restrictions. Shower was good sized, decent water temp & pressure. But noise from people moving through hallway and slamming doors on neighboring rooms was bad. Second night there was the constant sound of a dripping faucet, but a check of the bathroom showed it wasn’t coming from our room.Dining:Main restaurant was ok. My ribeye steak was the usual thin frozen offer available at most small chain restaurants (average steak with a premium price). My wife’s salmon was way over cooked (outside was so well done it was crunchy). Food court offerings had average fast food prices. But snack (chips, candy bars & what not) were overpriced. A Payday candy bar was $3.49 and a small can of Pringles chips was $2.99. Shockingly the vending machines in the hotel had better prices!Staff:Most were nice enough. Blackjack dealers the first night were great. I did run across a few staff who didn’t seem to care how your customer/guest experience was. It wasn’t that they were overtly rude, they just had a “I don’t care” attitude.Overall:I give this place a poor rating. I doubt I will ever be back. My wife & I had better time last year in Biloxi, MS & even the year before on the casino ship in Brunswick, GA.

The room was nice enough and I knew was non-smoking, however they did not advertise that there is NO smoking anywhere in the casino at all. None of the smokers I met outside knew this before booking the room. In four hours, there were no big wins, no machines going off, no one screaming in delight of a win...it was the most quiet casino experience of my life, which is never a good sign. Additionally, they want you to pay $12.00 a night for your own Wi-FI. Seriously? This is a Caesar's property, do you know how much money they have? You just renovated the hotel and casino and you want us to pay for Wi-Fi AND have no wins in the casino? It was a real flop for me and most of the people I spoke to outside smoking most of the night. It was the only way we could keep from continuing to lose money. I had researched better and would not have come.

The eight hours on the casino floor only saw one big win of $1500 but she was betting $27 bucks a spin, so didn't really see any winners. Went thru the food court, got a hamburger and could not find the beef but paid bigly for it. All poker tables had a max of 3 players, parking lot smelled of piss, over priced rooms, the steak restaurant wanted $51 for a ribeye so eat before you gamble. Worst casino i have been to in my life. The positives, no smoke from cigs, parking close to casino.

Every other machine was turned off and the chair was taken away. Smaller casino. I like penny slots and they only had about 5 of them. Go early !!! By 1:30 in the afternoon it seemed to get uncomfortably crowded. We went Labor Day Holiday. Everyone was wearing a mask. A handful had their nose exposed. Casino does NOT offer free alcohol while playing. We each played about $10. My husband got an offer for $5 of free play on his next visit within two weeks. I did not. If anything I played more money and lost more.

Since it opened again recently we have visited several times and have been impressed by the efforts to protect staff and the public. Everyone has a temperature check and wears a mask while on property. We were pleased to find a no smoking policy in effect. The staff were cleaning and spraying disinfectant frequently. The hotel no longer provides in-room coffee, understandably, and we did miss that.