Welcome to Harrah's Cherokee Valley River Casino & Hotel

I thought this place was pretty dreadful. Very small, had NO keno except for pot of gold (that will never win), very sterile with dirty looking floor covering. I played for an hour and won almost nothing. Go to Cherokee, such a huge difference!! The difference between flying first class and steerage.

We love our weekends spent in Murphy. This casino is so nice and clean. We love the staff and they are so accommodating. They have a new concierge service and it is amazing . Everything we need is at the touch of our phone. Our favorite is The Landing Restaurant and you have to ask for Travis. He goes above and beyond every time we're here.

I don't even want to give this place a star. I would suggest going elsewhere, At the last minute for my 34th Birthday we decided to go to a Casino. We really didn't know where to go. My husband works over in Murphy sometimes and he knows there is a Casino there. We invited our friends, my father in law, and my father in laws friend. It was fine when we first got there. I have no complaints on the rooms, staff at the front desk. My husband, myself, and our friends decided we wanted to go to the Casino it was 3:00-4:00 in the afternoon. My husband got me an alcoholic beverage for my birthday. I sipped on it as we played "craps".He then ordered me a beer, which wasn't the kind I liked so I maybe had a couple sips and he got me another one. Literally two drinks. It was around 6:30pm maybe 7:00pm we all decided we were hungry and wanted to go to dinner. We were sitting at the Landing bar and were approached by a security guard who told my husband, and our friends that I seemed to be intoxicated (Again 2 drinks!) I didn't even have a drink in my hand when we approached the bar. They told me I could not drink for an hour. My friends husband thought they were talking about him because he had WAY more then me.They literally were watching me on camera making sure I didn't drink. My husband, and our friends were told they could order but I could not have sip of theirs. Keep in mind we are staying at the hotel, we purchased 3 rooms, and spent a hell of a lot of money. I wasn't being loud, I wasn't stumbling, I was walking, and coherent. I felt targeted. When my husband asked after the "hour" I had to wait before drinking again a manager then told me I had to be re-evaluated before I could order another beverage. Again, it's my 34th Birthday, we were staying in the hotel at the casino, no one was planning on driving, and I was fine. Also the games are a rip off the black jack tables are $25 buy in which is BS. I've been to Vegas where tables were $2.00 buy ins. I will blast this place over and over again. I don't mind spending money when I go to a casino but this place IS RIDICULOUS. GO SOMEWHERE ELSE.

The treatment from the check in desk was terrible. I was originally waiting to make my experience known through one of the emails you send out asking for feedback after a stay, but I never received one. I checked in on 1/1/23. The line was backed to the wall. Eryn was pacing in front of the line yelling "please have your ID and credit card ready." When I skipped the line being a 7 stars guest, I was merely joking and said "it might even be more efficient to have more people checking folks in instead of having their ID and credit card ready. Again, I was merely kidding. I skipped the line and virtually no wait. I was not in any way upset. Apparently, my comment angered Eryn and Becky. Becky deliberately wrote my room number down wrong and sent me on a goose chase. When I make it back down and ship the line again. Eryn, who I assume is the supervisor was hateful. "What's wrong with your room?!" There are people in it. Oh, she wrote down your room wrong. Becky looks at Eryn and says "How do I keep from doing that?" very sarcastically. Eryn slides me a new key and doesn't say a word. I ask, "should you not at least apologize for the inconvenience?" She replied with a fake giggle" oh yeah, sorry...haha." It really put a bad taste in my mouth for the rest of my visit. I think I will stay away for awhile. I probably only visited your property 20 times in 2022.

The staff go out of their way to make you feel special. The rooms are always clean and comfortable. I have come with my 92 year old mother and alone and never had any problems. I highly recommend staying here if you need some wonderful rest and casino fun!