Harrah's Cherokee Casino Resort

Stayed at the Cherokee tower. You have to check in at that tower. This place is massive so there's a lot of walking. I'm a senior but in good shape but it was hard on my wife. Best mattress and pillows ever. This is a new tower and I give it 5 stars. Casino is big and as usual there's not enough restaurants. Servers may only come by once if that. Over half their machines need to be updated. But we broke even so not gonna complain to much. Check in was fast.

Been to Harrah’s Cherokee dozens of times but have to say I was a little disappointed in this visit. Not sure if staffing is an issue with the pandemic and all but for the first time we did not feel welcomed. In the past, pretty much every employee you encountered was pleasant and welcoming; not this time. From the very beginning (at check-in) it was just a business transaction. Also for the first time, I was stopped at the entrance to the casino by a security guard who wanted to know if I had bought the beer I was carrying on the premises; like they need another $4 to survive!! Food options were limited; the Brio is booked up for months ahead and even though they gave us a card with a number to call for call-ahead-seating; when we called they said they were booked. Wicked Weed was closed for a private event; the Noodle Bar had a line at least 50 people deep; Guy Fieri’s new restaurant was booked until 9:30 (when we checked at 5:30). We ended up waiting in line at the food court to buy pre-made sandwiches to eat in our room. I’m aware that they are building a new Gordon Ramsay’s Food Court where the old buffet was located so that should help but it’s crazy not to be able to find a place to eat.While I’m disappointed that they are now charging a $25 resort fee; that would not be an issue if the other issues were resolved. As it is now, I’m not sure when we’ll go back. Can’t wait for the new Two Kings Casino to get up and running; being built outside of Charlotte; Harrah’s has been the only option in the state for too long and it’s starting to show!

I've been to Harrah's Cherokee Resort/Casino several times and wrote a previous review. This review is based upon my most recent experience staying in the brand new Cherokee Tower (aka Tower 4). The hotel expansion is beautiful with decor that highlights the native American culture - very nice. Rooms and beds are spacious and comfortable. Dual shower heads with very good water pressure in the bathrooms. There is a coffee maker and refrigerator in the room (last visit during COVID in Mountain room there was no coffee maker so this was nice). There is a separate check-in desk and parking area for the new tower, I only knew this because I called ahead so better/clearer signage would be helpful. Wear your best walking shoes as there is a ton of walking involved, from the parking deck to the hotel to the casino. The staff was friendly and helpful, but I think they opened the new hotel before things were really ready. I stayed on the 9th floor (highest floor currently open at the time for guests) and there was construction occurring 24/7 directly above (especially above the bathroom). I called downstairs about it but it continued literally all night. The only saving grace was the a/c-circulating fan provided white noise that blocked out the noise in the sleeping area and allowed me to sleep fine. This is a short-term issue until construction is complete on upper floors; however, they should let guests know about this, particularly if they are staying on the highest completed floor. Also, this may seem minor, but the room safe is on the top shelf of the closet, so anyone under about 5'6" is going to have to stand on tippy-toe to make sure something didn't get pushed to the back and inadvertently left behind. I was a little surprised that the brand new elevators were kind of dirty already, recommend maintenance staff give them a cleaning more frequently if they are not now. The area near the food court in the casino is blocked off and under construction so it's a little difficult to navigate. The food court restaurants are under-staffed and the employees there seem very overworked. Selu Garden Cafe was delicious as always, very difficult to get into Brio - two days fully booked with reservations meant a 2 hour + walk-up wait. The casino remains non-smoking - YAY - please please keep it this way! Great variety of slots and games on the floor. I didn't go into the Sports Book but it is a large open area with massive TV screens. As for folks complaining that they didn't win anything...that's why they call it gambling. Overall, I had an enjoyable stay. I would love to give Harrah's Cherokee a "5" and probably would in the future after they get things a little better situated with the new tower.

The room was really nice but the hotel is too large if you are staying there to experience the natural beauty in the area. It takes long to access food and parking. I have seen many people getting lost and not thrilled about the accessibility of everything.

Been to Harrah’s Cherokee a bunch of times over the last five years on day trips only by bus. This is the first time I actually drove and stayed for two nights. Self check in at he kiosk was easy. Stayed in the Mountain Tower room. Enjoyed my stay here, coming back next month for two more nights.