I've been to Harrah's Cherokee Resort/Casino several times and wrote a previous review. This review is based upon my most recent experience staying in the brand new Cherokee Tower (aka Tower 4). The hotel expansion is beautiful with decor that highlights the native American culture - very nice. Rooms and beds are spacious and comfortable. Dual shower heads with very good water pressure in the bathrooms. There is a coffee maker and refrigerator in the room (last visit during COVID in Mountain room there was no coffee maker so this was nice). There is a separate check-in desk and parking area for the new tower, I only knew this because I called ahead so better/clearer signage would be helpful. Wear your best walking shoes as there is a ton of walking involved, from the parking deck to the hotel to the casino. The staff was friendly and helpful, but I think they opened the new hotel before things were really ready. I stayed on the 9th floor (highest floor currently open at the time for guests) and there was construction occurring 24/7 directly above (especially above the bathroom). I called downstairs about it but it continued literally all night. The only saving grace was the a/c-circulating fan provided white noise that blocked out the noise in the sleeping area and allowed me to sleep fine. This is a short-term issue until construction is complete on upper floors; however, they should let guests know about this, particularly if they are staying on the highest completed floor. Also, this may seem minor, but the room safe is on the top shelf of the closet, so anyone under about 5'6" is going to have to stand on tippy-toe to make sure something didn't get pushed to the back and inadvertently left behind. I was a little surprised that the brand new elevators were kind of dirty already, recommend maintenance staff give them a cleaning more frequently if they are not now. The area near the food court in the casino is blocked off and under construction so it's a little difficult to navigate. The food court restaurants are under-staffed and the employees there seem very overworked. Selu Garden Cafe was delicious as always, very difficult to get into Brio - two days fully booked with reservations meant a 2 hour + walk-up wait. The casino remains non-smoking - YAY - please please keep it this way! Great variety of slots and games on the floor. I didn't go into the Sports Book but it is a large open area with massive TV screens. As for folks complaining that they didn't win anything...that's why they call it gambling. Overall, I had an enjoyable stay. I would love to give Harrah's Cherokee a "5" and probably would in the future after they get things a little better situated with the new tower.