Harrah's Cherokee Casino Resort

When I reserved in October was accidentally given smoking room. Called immediately and was told couldn’t change and keep rate but would make note on reservation requesting nonsmoking. Called again before date to request nonsmoking. Again told no due to rate but note was made about request. Kiosk checkin gave me smoking room. Had to sit in room smelling smoke for over an hour waiting to be moved. While I am very disappointed with reservation department I have nothing but praise for the staff at Harrahs Cherokee.

Very clean a nice hotel. Very courteous staff and excellent expanded casino. Food was good with limited choices due to the Buffet being remodeled. Excellent slot selection and gaming tables. Overall, it was a great experience!

This casino and its employees literally harass you the entire time over wearing your mask. They are good at saying no and most of the employees I encountered were completely rude. Beware of covid because you will get it immediately of your mask is down for one second. Absolutely ridiculous. I will not be back.

I just recently started going to Cherokee my first two encounters before my stay on the 7th of NOV should’ve been a sign. My friend is a 7tier member & so she always gets a so call nice room. So we had a penthouse the worst looking penthouse I’ve been in. Even though it’s free it’s not free because plenty of money has been spent to reach that status. The furniture was worn out & the chairs was peeling. That place has taken in toooo much money to not have an upgrade. I just got back from Vegas in oct & also stayed at a Harrah’s out total different experience. Fast forward to my stay on the 7th they gave me a dog room which I don’t have a dog period. I couldn’t even stay a shower the next morning because our tub had so much dog hair in it. So this lets me know further that the housekeeping isn’t doing their job far as cleaning. Which is really a shame I drove 2 in half hrs to stay the night & comeback home the next day in my same clothes that I have been gambling in just to drive back home in the same clothes. All because I was unable to utilize the shower at the hotel that’s connected to a casino that’s busy. I’m a diamond member who has had an awful stay. As soon as they build this other casino in kings mountain nc I will no longer use this nasty CASINO PERIOD

Staff is super friendly, great restaurants, and excellent covid rules and safety measurements! They truly made me and my family feel safe while staying here! I’ve traveled a lot during covid even international and they have the best covid precautions!