Harrah's Cherokee Casino Resort

01/12/2022 I had 215.00 in FREE SLOT PAY coupons and that was the main reason for my visit in hope of taking that money and turning it into real money to bring home. No such luck on that as it was gone in no time at all on the slots i played. I was stupid enough to continue playing with my own money and also lost that as these slots were TAKING more - than what tey were paying out. The main reason for this posting is because while this casino is still open = the safety of the staff and guests is at risk on the casino floor due to this rotten virus still not going away and people still not wearing masks or social distance and the casino not doing anything to enforce this issue and try to keep you safe. According to them, it is up to you to wear a mask if you want to. The slots are not being cleaned at all when people leave from playing them. No social distance being followed at all between the slots and players. So, vaccine shots- boosters or not - your at a huge risk if you think your safe from still catching this virus and no enforcement in place at this casino. If you wish to sit by someone while wiping there nose, coughing and touching of these slots - that is up to you. A beautiful casino to visit - but, at what risk to you and your family.

New tower, modern beautiful facility, customer service is lacking. Employee need more training in how to treat customers. Customer service is much better in the other three towers especially the creek tower.

My stay there was at the mountain tower.we went on my birthday.there beds are so soft and comfy.there shower was so big separate bathroom with door.we stayed for 3 days they give free rooms with comp things they send you on email or by mail.

We’ve stayed at Harrah’s Cherokee a couple of times over the past five years so we were very surprised to see how ill-kept the place is becoming. The halls were dirty. The fitness center was dirty as well.

Awesome trip with exception of food court, particularly Johnny Rocket! They were overrated, krystal size overcooked burgers, obviously frozen rings. Wicked weed amazing! Awesome burgers!! Zac was awesome waiter. Staff know their beers!