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Harrah's Cherokee Reviews

 

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Harrah's Cherokee Review
Average Tripadvisor rating for Harrah's Cherokee Hotel
Average Rating Based on 21902 reviews
Harrah's Cherokee Hotel
Fun quick getaway
Harrah's Cherokee Hotel
Warm Friendly staff! Great hotel accommodations, quick fun getaway, great breakfast food in the café and the staff are the best! Express check in and out are conveniently located by self parking...More
- jackpotjumper
Warm Friendly staff! Great hotel accommodations, quick fun getaway, great breakfast food in the café and the staff are the best! Express check in and out are conveniently located by self parking and make it easy to get your room keys!
Worst resort ever
Harrah's Cherokee Hotel
Don’t waste your time or money here. The customer service and overall experience was the worst we’ve ever encountered. They are rude, disrespectful and unaccommodating. We asked for a general manager...More
- Kdgrant2018
Don’t waste your time or money here. The customer service and overall experience was the worst we’ve ever encountered. They are rude, disrespectful and unaccommodating. We asked for a general manager and they gave us a housekeeping manager which was totally unrelated to our complaint. Don’t expect even a few minutes extra to check out, they will threaten to kick you out. Every person we dealt with there had zero interest in helping us or making us feel welcome at all. We won’t be back.
friends trip
Harrah's Cherokee Hotel
the rooms are always clean not smokey which i protest. they also smell very fresh.The cleaning people are also very helpful if you need extra supplies in the room . I also very much enjoy the coffee...More
- Excursion40098394136
the rooms are always clean not smokey which i protest. they also smell very fresh.The cleaning people are also very helpful if you need extra supplies in the room . I also very much enjoy the coffee pots in the room
Lied to
Harrah's Cherokee Hotel
This property lies when they say you are being comped. I am a diamond member with total rewards yet they treat me like it's my first time there. The vip/host representatives dont reach out or return...More
- Navigator66303298723
This property lies when they say you are being comped. I am a diamond member with total rewards yet they treat me like it's my first time there. The vip/host representatives dont reach out or return my calls they do not honor the offers they send me and they charge my card after telling me there is no charges. I guess u less you lose thousands of dollars you to them you dont matter.
Another great trip to Harrah's Cherokee Casino and Hotel
Harrah's Cherokee Hotel
Just had another excellent trip to Harrah's Cherokee Casino and Hotel. As always, my room was ready when I arrived. My room was clean and comfortable. The facility has numerous excellent restaurants...More
- Msgeyats
Just had another excellent trip to Harrah's Cherokee Casino and Hotel. As always, my room was ready when I arrived. My room was clean and comfortable. The facility has numerous excellent restaurants and dining areas. Really enjoyed my stay and will be returning soon.
Harrah's Cherokee Hotel
Tripadvisor rating for this property
Fun quick getaway
Warm Friendly staff! Great hotel accommodations, quick fun getaway, great breakfast food in the café and the staff are the best! Express check in and out are conveniently located by self parking...More
jackpotjumper
Warm Friendly staff! Great hotel accommodations, quick fun getaway, great breakfast food in the café and the staff are the best! Express check in and out are conveniently located by self parking and make it easy to get your room keys!
Tripadvisor rating for this property
Worst resort ever
Don’t waste your time or money here. The customer service and overall experience was the worst we’ve ever encountered. They are rude, disrespectful and unaccommodating. We asked for a general manager...More
Kdgrant2018
Don’t waste your time or money here. The customer service and overall experience was the worst we’ve ever encountered. They are rude, disrespectful and unaccommodating. We asked for a general manager and they gave us a housekeeping manager which was totally unrelated to our complaint. Don’t expect even a few minutes extra to check out, they will threaten to kick you out. Every person we dealt with there had zero interest in helping us or making us feel welcome at all. We won’t be back.
Tripadvisor rating for this property
friends trip
the rooms are always clean not smokey which i protest. they also smell very fresh.The cleaning people are also very helpful if you need extra supplies in the room . I also very much enjoy the coffee...More
Excursion40098394136
the rooms are always clean not smokey which i protest. they also smell very fresh.The cleaning people are also very helpful if you need extra supplies in the room . I also very much enjoy the coffee pots in the room
Tripadvisor rating for this property
Lied to
This property lies when they say you are being comped. I am a diamond member with total rewards yet they treat me like it's my first time there. The vip/host representatives dont reach out or return...More
Navigator66303298723
This property lies when they say you are being comped. I am a diamond member with total rewards yet they treat me like it's my first time there. The vip/host representatives dont reach out or return my calls they do not honor the offers they send me and they charge my card after telling me there is no charges. I guess u less you lose thousands of dollars you to them you dont matter.
Tripadvisor rating for this property
Another great trip to Harrah's Cherokee Casino and Hotel
Just had another excellent trip to Harrah's Cherokee Casino and Hotel. As always, my room was ready when I arrived. My room was clean and comfortable. The facility has numerous excellent restaurants...More
Msgeyats
Just had another excellent trip to Harrah's Cherokee Casino and Hotel. As always, my room was ready when I arrived. My room was clean and comfortable. The facility has numerous excellent restaurants and dining areas. Really enjoyed my stay and will be returning soon.