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Harrah's Cherokee Reviews

 

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Harrah's Cherokee Review
Average Tripadvisor rating for Harrah's Cherokee Hotel
Average Rating Based on 29361 reviews
Harrah's Cherokee Hotel
Beautiful fall foliage and fun games
Harrah's Cherokee Hotel
Love visiting this property and it’s casino. The service was great and the staff is always friendly and helpful. We come often and like to visit every year when the leaves turn and it is not very hot...More
- catherineaX7972RR
Love visiting this property and it’s casino. The service was great and the staff is always friendly and helpful. We come often and like to visit every year when the leaves turn and it is not very hot and am never disappointed with our stay. All the new things being added to increase options for fun is wonderful. I do wish they had a few more restaurants with a less pricey menu other than the quick take out at the food court. But, overall I think it is a great destination for fun and relaxation.
First trip to Cherokee
Harrah's Cherokee Hotel
No TV guide in room, No menu’s for their restaurants except for in room service, charge for internet.. 11.17 which is usually free at all hotels. Staff was very nice. Better signs and info on their...More
- HighPoint76
No TV guide in room, No menu’s for their restaurants except for in room service, charge for internet.. 11.17 which is usually free at all hotels. Staff was very nice. Better signs and info on their parking garages. One garage has red colored numbers and the other one has blue. Maybe the interior hotel signs should mimic this. Even though they have a no smoking room to gamble in, they should have someone emptying the ash trays more in the other area to gamble.
Trouble at Check In
Harrah's Cherokee Hotel
I have been visiting Cherokee since they opened. And since they have had the hotel there always seems to be an issue at check in. I love the property but the customer service for reservations is lack...More
- lgodfrey001
I have been visiting Cherokee since they opened. And since they have had the hotel there always seems to be an issue at check in. I love the property but the customer service for reservations is lack luster.
Visit to Cherokee
Harrah's Cherokee Hotel
The rooms were great and the area around was beautiful. It is a little confusing in the actual casino because it is quite large. It has a nice variety of machines which could stand to payout a...More
- David D
The rooms were great and the area around was beautiful. It is a little confusing in the actual casino because it is quite large. It has a nice variety of machines which could stand to payout a little better.
Mixed Feedback
Harrah's Cherokee Hotel
Impeccable room, accommodating hotel staff...Very frustrated with Brio, our dining choice. Server informed me they were out of certain things per kitchen instruction yet other guests were receiving...More
- xlr8ing
Impeccable room, accommodating hotel staff...Very frustrated with Brio, our dining choice. Server informed me they were out of certain things per kitchen instruction yet other guests were receiving the items I wanted to order. Manager came over and swiftly corrected the problem. Casino is in dire need of beverage servers as the wait times can be unnecessarily long (I ordered all non-alcoholic drinks). Some of the dealers could use a refresher course on customer service and the way their lousy personalities reflect their lack of tips. Then there’s other dealers that I’d invite for holiday dinners and put gifts under the tree they were so wonderful. By the way, entertainment at Cherokee is really gaining ground and improving by the day! Job well done
Harrah's Cherokee Hotel
Tripadvisor rating for this property
Beautiful fall foliage and fun games
Love visiting this property and it’s casino. The service was great and the staff is always friendly and helpful. We come often and like to visit every year when the leaves turn and it is not very hot...More
catherineaX7972RR
Love visiting this property and it’s casino. The service was great and the staff is always friendly and helpful. We come often and like to visit every year when the leaves turn and it is not very hot and am never disappointed with our stay. All the new things being added to increase options for fun is wonderful. I do wish they had a few more restaurants with a less pricey menu other than the quick take out at the food court. But, overall I think it is a great destination for fun and relaxation.
Tripadvisor rating for this property
First trip to Cherokee
No TV guide in room, No menu’s for their restaurants except for in room service, charge for internet.. 11.17 which is usually free at all hotels. Staff was very nice. Better signs and info on their...More
HighPoint76
No TV guide in room, No menu’s for their restaurants except for in room service, charge for internet.. 11.17 which is usually free at all hotels. Staff was very nice. Better signs and info on their parking garages. One garage has red colored numbers and the other one has blue. Maybe the interior hotel signs should mimic this. Even though they have a no smoking room to gamble in, they should have someone emptying the ash trays more in the other area to gamble.
Tripadvisor rating for this property
Trouble at Check In
I have been visiting Cherokee since they opened. And since they have had the hotel there always seems to be an issue at check in. I love the property but the customer service for reservations is lack...More
lgodfrey001
I have been visiting Cherokee since they opened. And since they have had the hotel there always seems to be an issue at check in. I love the property but the customer service for reservations is lack luster.
Tripadvisor rating for this property
Visit to Cherokee
The rooms were great and the area around was beautiful. It is a little confusing in the actual casino because it is quite large. It has a nice variety of machines which could stand to payout a...More
David D
The rooms were great and the area around was beautiful. It is a little confusing in the actual casino because it is quite large. It has a nice variety of machines which could stand to payout a little better.
Tripadvisor rating for this property
Mixed Feedback
Impeccable room, accommodating hotel staff...Very frustrated with Brio, our dining choice. Server informed me they were out of certain things per kitchen instruction yet other guests were receiving...More
xlr8ing
Impeccable room, accommodating hotel staff...Very frustrated with Brio, our dining choice. Server informed me they were out of certain things per kitchen instruction yet other guests were receiving the items I wanted to order. Manager came over and swiftly corrected the problem. Casino is in dire need of beverage servers as the wait times can be unnecessarily long (I ordered all non-alcoholic drinks). Some of the dealers could use a refresher course on customer service and the way their lousy personalities reflect their lack of tips. Then there’s other dealers that I’d invite for holiday dinners and put gifts under the tree they were so wonderful. By the way, entertainment at Cherokee is really gaining ground and improving by the day! Job well done