Harrah's Cherokee Casino Resort

I have been to cherokee casino at least 100 times since opened.I usually don't play with card.The past year alone spent 13,000 at least. I was there 4 nights this visit First room had BED BUGS.I was moved to another roomI paid for Friday night.When I entered room after playing late into the night, roaches went every where!I took pictures to show management because they did not believe me about BED BUGS.I cannot get risk management to tell me were to send info on replacing suit case or clean my clothes.I called the hotel manager but she will not respond.DO NOT STAY THERE WITHOUT A CAN OF RAID!

It is hard to complain when the room is free although we spend enough to at least not have to pay for the room but we enjoy our little getaways and this is one of our favorite mountain retreats. We spent 3 nights in February. First night we realized the room was a little warm and found out the air was not working. Called the front desk and quickly someone came to check it out. Pleasant worker who after about 20 minutes said it was fixed and left. Seemed to be blowing a little cooler so we left as well. When we came back it hadn't dropped at all. Since it was late we just lived with it till the morning but called and let them know in the morning they could send someone to fix the air because the air was still not working. They said they would send someone but never did and we didn't call back seeing we spend little time in the room. Found out the second night the iron didn't work, the door would not shut unless you forcefully pushed it closed. All little nuances but put a damper on our anniversary trip. We stayed in room 961. Add the fact that with reduced seating capacity the food court line and wait was about an hour on Friday night we just went off site to eat. Don't understand why Diamond lounge buffet is still not operating when buffets are back open at other places. Overall trip was okay and employees were polite but may be time to start looking at other options.

Loved it will be back. We didn't hit a jackpot but we won alot here and there more than we bought with us! We ate at Chris Ruth's steakhouse food was excellent, I love the Elvis slot machine won alot its 5 dollars if you play all lines has fun features on it, weather was nice no snow or ice friendly staff

Hotel was great as usual. Room Was very clean and sanitized. We always enjoy staying at Harrah’s Cherokee. We were hoping to see some snow but missed out on that maybe next time. Silo gardens restaurant is always a very nice place to eat.

We go to this casino about 4 times a year. We haven't been since October 2020. I'm gonna have to say this trip to Harrah's Resort in Cherokee was about the dirtiest I have ever seen. The room was not vacuumed good, the elevators were nasty and the overall casino was just not clean. I should have probably tell while there but I didn't and didn't take pictures. I have been impressed since Covid as to how sanitary they have been. Didn't see a lot of cleaning on the casino floor this time. Food was fantastic and machines were good to me. So, you can't have everything.