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Harrah's Cherokee Reviews

 

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Harrah's Cherokee Review
Average Tripadvisor rating for Harrah's Cherokee Casino Resort
Average Rating Based on 32212 reviews
Harrah's Cherokee Casino Resort
Mini Vacation
Harrah's Cherokee Casino Resort
Absolutely disappointed beyond and back. Half the restaurants were not Open. Second the guest pool was closed most of the day for a private party. Now, if we were told this upfront, we would not have...More
- mikehO4555MS
Absolutely disappointed beyond and back. Half the restaurants were not Open. Second the guest pool was closed most of the day for a private party. Now, if we were told this upfront, we would not have booked our stay. Absolutely disappointed and will not be back. Service was pathetic.
It was ok.
Harrah's Cherokee Casino Resort
The property is okay, but If you're looking for something Vegas like don't expect that at Harrah's Cherokee. I traveled with a group to play golf and gamble, and we all had a good time. The...More
- SurfCat69
The property is okay, but If you're looking for something Vegas like don't expect that at Harrah's Cherokee. I traveled with a group to play golf and gamble, and we all had a good time. The property itself is somewhat dated, and could use some new carpet and touch ups. On the whole it was fine, though.The room was fairly nice. It was clean but I wouldn't walk around barefoot on the carpet. The mattress and pillows were comfortable. My room was right next to the drink machine and elevators, but I was never bothered by noise. It had a large shower with good water pressure and the towels were pretty good.Our group was large enough so that they had a private reception by the pool on the evening that we arrived. They served a four course meal that was a high end menu but the preparation was typical for a catered meal. The service that we experienced poolside was very good. One weird thing was that they asked for our ID's when we ordered our first drink and even though we were charging them to our rooms, they wouldn't give us our ID's back until we left. Not a huge deal, just found that odd.The casino itself is similar to what you would find in Vegas. Very large with live dealers. This Harrah's reminded me of the one in New Orleans in that if you don't keep your bearings you can easily get lost. Drinks are NOT complimentary while gambling. Although it may have something to do with Covid, finding a server in the casino was nearly impossible. When we finally found a server, we were not allowed to buy two drinks at a time. Most of the dealers and pit bosses were good and helpful, but one pit boss in the high limit room was particularly rude for no apparent reason. This left a bad taste in my mouth. We played Sequoia National Golf Club during our stay and I highly recommend it. We also ate at Ruth's Chris which was excellent.For two weeks prior to our stay, I attempted to contact the spa about getting a massage. No one ever picked up the phone. I left several messages but no one returned my call. When we arrived, I went to the spa to make a reservation and was told that they were booked for all services during our stay. Again, possibly Covid related.Our group plays mostly blackjack and we play between $100 and $500 per hand. In Vegas this generally gets us our rooms and meals comp'd. We inquired about this at the end of our stay and were told that someone would get back to us, but we never heard anything. Bottom line, the property was okay for our purpose which was to spend a few days playing golf and gambling. However, we would have probably spent about the same amount of money after comps had we gone out to Vegas. Considering how much nicer the properties in Vegas are, that's probably what we'll do next time.
Fun Place
Harrah's Cherokee Casino Resort
We stayed here a few nights, it was lots of fun. We won, we lost, we won. The rooms were clean. Check in was quick. Friendly staff. My only negative is the restaurant Wicked Weed- it was awful...More
- michd61
We stayed here a few nights, it was lots of fun. We won, we lost, we won. The rooms were clean. Check in was quick. Friendly staff. My only negative is the restaurant Wicked Weed- it was awful. Horrible service, the staff seemed lost. They sat us in a corner, dark corner. I hope management improves.
Always clean, well staffed and friendly.
Harrah's Cherokee Casino Resort
Compared to Tunica and Biloxi, Cherokee wins, hands down, for cleanliness of rooms and friendliness of staff. All of their restaurants are open as well. Mountain and Creek Towers are the best if...More
- Tour206547
Compared to Tunica and Biloxi, Cherokee wins, hands down, for cleanliness of rooms and friendliness of staff. All of their restaurants are open as well. Mountain and Creek Towers are the best if you’re a non-smoker. Mountain Tower rooms have recently been renovated. Plenty of towels, tissue paper and toiletries in rooms. Laurel Lounge is open 7 days a week unlike Tunica who is only open on the weekends and Biloxi isn’t open at all. The ONLY downside, if you’re a smoker, is you cannot take your alcoholic beverage outside to smoke. The casino/hotel is non-smoking.
Fox
Harrah's Cherokee Casino Resort
Will never return zero comps win rate less than1 percent several rude employees through out property you mean a 99cent toothbrush is going to break this place I have been to many casinos this is the...More
- cf309
Will never return zero comps win rate less than1 percent several rude employees through out property you mean a 99cent toothbrush is going to break this place I have been to many casinos this is the worst go there to see the pretty lights and give them money
Harrah's Cherokee Casino Resort
Tripadvisor rating for this property
Mini Vacation
Absolutely disappointed beyond and back. Half the restaurants were not Open. Second the guest pool was closed most of the day for a private party. Now, if we were told this upfront, we would not have...More
mikehO4555MS
Absolutely disappointed beyond and back. Half the restaurants were not Open. Second the guest pool was closed most of the day for a private party. Now, if we were told this upfront, we would not have booked our stay. Absolutely disappointed and will not be back. Service was pathetic.
Tripadvisor rating for this property
It was ok.
The property is okay, but If you're looking for something Vegas like don't expect that at Harrah's Cherokee. I traveled with a group to play golf and gamble, and we all had a good time. The...More
SurfCat69
The property is okay, but If you're looking for something Vegas like don't expect that at Harrah's Cherokee. I traveled with a group to play golf and gamble, and we all had a good time. The property itself is somewhat dated, and could use some new carpet and touch ups. On the whole it was fine, though.The room was fairly nice. It was clean but I wouldn't walk around barefoot on the carpet. The mattress and pillows were comfortable. My room was right next to the drink machine and elevators, but I was never bothered by noise. It had a large shower with good water pressure and the towels were pretty good.Our group was large enough so that they had a private reception by the pool on the evening that we arrived. They served a four course meal that was a high end menu but the preparation was typical for a catered meal. The service that we experienced poolside was very good. One weird thing was that they asked for our ID's when we ordered our first drink and even though we were charging them to our rooms, they wouldn't give us our ID's back until we left. Not a huge deal, just found that odd.The casino itself is similar to what you would find in Vegas. Very large with live dealers. This Harrah's reminded me of the one in New Orleans in that if you don't keep your bearings you can easily get lost. Drinks are NOT complimentary while gambling. Although it may have something to do with Covid, finding a server in the casino was nearly impossible. When we finally found a server, we were not allowed to buy two drinks at a time. Most of the dealers and pit bosses were good and helpful, but one pit boss in the high limit room was particularly rude for no apparent reason. This left a bad taste in my mouth. We played Sequoia National Golf Club during our stay and I highly recommend it. We also ate at Ruth's Chris which was excellent.For two weeks prior to our stay, I attempted to contact the spa about getting a massage. No one ever picked up the phone. I left several messages but no one returned my call. When we arrived, I went to the spa to make a reservation and was told that they were booked for all services during our stay. Again, possibly Covid related.Our group plays mostly blackjack and we play between $100 and $500 per hand. In Vegas this generally gets us our rooms and meals comp'd. We inquired about this at the end of our stay and were told that someone would get back to us, but we never heard anything. Bottom line, the property was okay for our purpose which was to spend a few days playing golf and gambling. However, we would have probably spent about the same amount of money after comps had we gone out to Vegas. Considering how much nicer the properties in Vegas are, that's probably what we'll do next time.
Tripadvisor rating for this property
Fun Place
We stayed here a few nights, it was lots of fun. We won, we lost, we won. The rooms were clean. Check in was quick. Friendly staff. My only negative is the restaurant Wicked Weed- it was awful...More
michd61
We stayed here a few nights, it was lots of fun. We won, we lost, we won. The rooms were clean. Check in was quick. Friendly staff. My only negative is the restaurant Wicked Weed- it was awful. Horrible service, the staff seemed lost. They sat us in a corner, dark corner. I hope management improves.
Tripadvisor rating for this property
Always clean, well staffed and friendly.
Compared to Tunica and Biloxi, Cherokee wins, hands down, for cleanliness of rooms and friendliness of staff. All of their restaurants are open as well. Mountain and Creek Towers are the best if...More
Tour206547
Compared to Tunica and Biloxi, Cherokee wins, hands down, for cleanliness of rooms and friendliness of staff. All of their restaurants are open as well. Mountain and Creek Towers are the best if you’re a non-smoker. Mountain Tower rooms have recently been renovated. Plenty of towels, tissue paper and toiletries in rooms. Laurel Lounge is open 7 days a week unlike Tunica who is only open on the weekends and Biloxi isn’t open at all. The ONLY downside, if you’re a smoker, is you cannot take your alcoholic beverage outside to smoke. The casino/hotel is non-smoking.
Tripadvisor rating for this property
Fox
Will never return zero comps win rate less than1 percent several rude employees through out property you mean a 99cent toothbrush is going to break this place I have been to many casinos this is the...More
cf309
Will never return zero comps win rate less than1 percent several rude employees through out property you mean a 99cent toothbrush is going to break this place I have been to many casinos this is the worst go there to see the pretty lights and give them money