Harrah's Cherokee Casino Resort

New tower, modern beautiful facility, customer service is lacking. Employee need more training in how to treat customers. Customer service is much better in the other three towers especially the creek tower.

My stay there was at the mountain tower.we went on my birthday.there beds are so soft and comfy.there shower was so big separate bathroom with door.we stayed for 3 days they give free rooms with comp things they send you on email or by mail.

We’ve stayed at Harrah’s Cherokee a couple of times over the past five years so we were very surprised to see how ill-kept the place is becoming. The halls were dirty. The fitness center was dirty as well.

Awesome trip with exception of food court, particularly Johnny Rocket! They were overrated, krystal size overcooked burgers, obviously frozen rings. Wicked weed amazing! Awesome burgers!! Zac was awesome waiter. Staff know their beers!

I have decided to cancel my casino rewards card. Consistent poor experiences and now they are adding a25$ up charge to my reward free stay..making it no longer free, I’m fed up with the low slot payout ( my 5th visit) zero wins . My experience at the new wicked weed brewpub were not at all satisfactory,food was ok.,service wasn’t good, everyone’s attitude was poor. To many other casinos to try to bother with these issues.