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The Harrah´s Entertainment Chairman´s Award is the highest honor our employees can achieve. It is reserved for superior performers who: - Contribute to the community
- Build lasting customer relationships
- Support internal customers
- Provide effective leadership
- Produce outstanding team results
Our 2005 Company-wide Award winners were personally selected by Chairman of the Board, President and Chief Executive Officer Gary Lovemann. Please congratulate the following 2005 Company-wide Chairman´s Award winners!
---------------------------------------------------------------------- COMMUNITY SERVICE Dianne Bartnik, Table Games Supervisor
12 Years of Service James Murphy, Dealer
11 Years of Service Dave Pflibsen, Table Games Supervisor
11 Years of Service Kathy Smith, Dealer
12 Years of Service The Harrah´s Joliet Adopt-a-Platoon Committee took significant action to care for U.S. soldiers deployed in harsh terrain and perilous conditions. Dianne, James, Dave and Kathy rallied employees from various deparments to provide over 50 personalized "hug" boxes to U.S. soldiers in Kabul, Afghanistan. They also sent individual boxes to friends and family members of Harrah´s employees stationed in the Middle East. ---------------------------------------------------------------------- SUPERIOR GUEST SERVICE Lori Thorpe, Lead Cocktail Server
Harrah´s Metropolis
11 Years of Service
Recognized by employees and guests as "The Ambassador," EVS Lead Ted Relford, Jr. goes out of his way to provide a wide variety of services to others. He is the consummate host, frequently promoting Total Rewards and the latest property offerings, yet he is always ready to pitch in wherever help is needed, helping clean up a flood in the kitchen or spending hours in the pouring rain to assist the busy Valet department. Lori Thorpe, Lead Cocktail Server
Harrah´s Metropolis
11 Years of Service
Lori´s superior service has gained her numerous Standing Ovations on her external Spotlights and several nominations for rising Star of the Month. She has an amazing ability to retain the details of our customers´ interests, families, pets and hobbies as she provides efficient service with an upbeat and positive attitude. ---------------------------------------------------------------------- SUPERIOR INTERNAL SERVICE Lois Anglin, Training Manager
Harrah´s New Orleans
2.5 Years of Service
It is not an easy task for a casino to obtain funds from any state, but thanks to Lois Anglin, that´s exactly what happened at Harrah´s New Orelans. On behalf of Harrah´s, Lois applied for and received a $1.2 million grant from the State of Louisiana. Jamal Gresham, Hard Count Representative
Harrah´s Joliet
10 Years of Service
While Jamal did an excellent job in his primary duties in the Count Room in 2004, he was nominated and selected for this award largely due to what he did outside of the Count Room - unselfishly serving employees and department throughout the property. ---------------------------------------------------------------------- LEADERSHIP Linda Peditto, Teleservices Director
Harrah´s and Showboat Atlantic City
8 Years of Service
Linda successfully orchestrated the relocation and merger of the Showboat Teleservices department with the Harrah´s Teleservices department, ensuring guests were provided seamless service for both Atlantic City properties. She oversaw the implementation of new telephone and PC technology, and led effective cross-training to ensure team members were prepared to successfully handle calls for either property. Gary Stella, Table Games Director
Harrah´s Prairie Band
15 Years of Service
Upon arriving at the Prairie Band property just over a year ago, Gary embraced a department that had struggled wtih morale, service and execution. In a matter of months, Gary developed his team, earned their trust and led his department to produce impressive results, including the highest CSA scores ever for the department, best in brand shift from non-A;s to A´s, 4.32 Employee Opinion Survey results, a significant reduction in employee turnover, increased revenues (including eight of the top 10 drop days), and the highest toke rates in the department´s history. Binion´s Horseshoe Management Team
This team did what many thought was impossible: they turned around the Binion´s Horseshoe property in a remarkably short about of time. They ensured bars were gutted and rebuilt, kitchens were brought up to code, every hotel room mattress was replaced, new carpet was installed, the entire property was deep-cleaned; the gaming floor was reconfigured to maximize play and guest comfort, and nearly 1,000 employees were rehired and prepared to serve guests within weeks.
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