Harrah’s Council Bluffs Hotel and Casino

Thanks again for the great customer service! Love the rooms! Always cleanand just love coming and visiting the casino and my favorite restaurantwith the great views!! I'd give 5 stars but I have to bring my own pillow along-the pillows are so weird! Can't wait to go back!!

On my way through Council Bluffs today with my 20 yr old son, we decided to stop to eat and spend sometime at the slot machines. We stopped first at the horseshoe location and we noticed 21yr age limit. I asked the security if my son could join me and he explained the rule perfectly. By the way in MN and WI, age is 18. He then told us that Harrahs across the interstate we could get in, as it was designed specifically for families. Very nice person fyi. We then left and proceeded to Harrahs and that's when it went down hill. We walked in and saw same 21 age limit. I walked up to the bald security guard and told him of the conversation I had at the other location and he rudely interrupted me and said not his problem. I then said that maybe since they are all same employer, that it would be nice to let all the security know all the rules. He replied not my responsibility and you can leave. If that was my employee, he would be fired asap. As I left I said thanks for the help and he came back with "step back up here if you want to go". REALLY, that is the type of people meeting your guests. I have been there many time before when I built the Golden corral in town and didn't remember sign as I never had a minor, 20 yrs old, with and now I never will be back.Thank my friend for great memories.

Check in time was poorly explained spoke to the hotel manager for any accommodations but ended up standing several hours in the rain till the following morning. To finally check in early and pay an extra $10 to receive our room keys earlier. To finally go into the beautiful room we wanted yet we came across the walls were scratched up and the air vent was hanging by a screw. Very difficult to set up to the wifi from multiple sources.

The walls have body fluids all over I take they do not use a light to check the rooms here. Also went to super here at the 360 Steak House I bought a new pair of black pants for the dress code. About half the people were were wearing shorts & t-shirts I thought I was at a bar instead of a nice steak house. I asked about the dress code she said we have one but we do not in force it. Got the filet with crab cakes really good but the huge baked potato was cold not even warm. I asked for a hot one she said they are all that a way cause they come out of the same place. Offered me mashed or fries I said no. Can not see why they refuse to heat up my potato. From the dirty room to the cold potato I will never return here again. I stayed here in Aug 2021 & the site here will not let me put the current month in so I had to use July.

Wish we lived closer to this casino. The food is good altho only the Grill open everyday. If you are planning to go to the 360 restaurant double check the days it’s open. We had a great nights sleep and room was very clean.