Harrah’s Council Bluffs Hotel and Casino

Stayed at Harrah's Council Bluffs and overall terrible. Was very tired of hearing from staff " nobody wants to work". Trying to get a waitress playing machines was very frustrating. The ordering your own drink on the computers weren't working on half of the machines. Valet parking was closed. House keeping did not clean our room and had all day to clean it. Most of the time when I would ask staff the why's and how comes it was " nobody wants to work"

At check-in they told me that I was in a smoking room on the 1st floor. We don’t smoke and DID NOT want a smoking room. The gal at the front desk was as nice as she could have been considering the situation and the fact that the hotel was sold out forthe Poison show. She said I will ask my boss and see what I can do. (I thought that I was at a car lot for a second after that one) She came back and said that the boss said it was okay to get us a “non smoking” double bed room on the second floor. As soon as we walked in the door the wave of stench hit us. It may have been a non smoking room, but the the hotel ventilation system does a fantastic job of pulling all of the smoke from the first floor into the rooms on the second floor and it only got worse as the night wore on. Furthermore, the construction at the entrance is a pain and the rooms are musty and the decor is dated. I sure hope that they make updating the rooms and ventilation system their priority. For past shows at the Cove that we have attended, we have stayed at the HGI connected to the Horseshoe and have used the shuttle. This time we decided to “splurge” and spend $300 to stay on site. HUGE mistake. Save your lungs, and $150, and stay elsewhere!

The hotel is under construction and crew start working outside at 7 am. Only one restaurant was open and it at a limited menu instead of their regular menu due to being short staffed. Overall staff was not friendly. This casino was definitely overpriced.

got there at 10 and all the restaurants were closed. had to order uber eats, got a drink at the bar and they take cash only, no card. had to leave my uber eats food with security because they dont allow outside food to be eaten at the bar. felt more like a prison than a casino.

The front desk staff on the afternoon of June 23 was horrific. The rooms were not ready at check in and their position was unprofessional. They stated all of the people waiting in the lobby needed to wait until they were clean. Of course they told you this after they took the money. The grill served great food and the employees were fantastic