Harrah’s Council Bluffs Hotel and Casino

We only stayed one night, yes it was a Friday and a last minute decision to stay here, as we usually stay at the Ameristar as our normal stop through IOWA. I booked the room against my better judgement, as I never pay that much for a room. Not even in Vegas. We were on the 11th floor. The view was great. Room was fine, no complaints. It was clean. Room was quiet. I have slept on better beds. We didnt get a chance to explore hotel. Wish there was better food options, Stir Cove Backstage Grill was pretty good food. Had supper and breakfast there, but only due to a lack of options. Staff was great. Plus they have a wonderful dessert case. Yummy! Casino was good. It allowed us to win enough to play for most of the night. It had some newer machines that we had not played before. Would stay at this hotel/casino again, as we travel through IOWA several times a year, but I WILL NOT pay $200 plus for a room at this hotel again. Way over priced, even for a Friday night.

We have been long time customers since this property opened as Harvey’s in 1996. After the merger with Caesar’s years ago, the quality remained. But now— after a buyout from El Dorado, it is clear the new management does not care about customers AT ALL. Rooms are tired and dirty. Bathroom floors with hair and dust, mold in the tub/shower. Badly in need of new mattresses, carpet, etc. Restaurants are either closed or short staffed, but regardless of that fact, you cannot use your comped meals for takeout. Which makes no sense given the fact that they don’t have the staff to serve customers in the actual restaurant. For years, we would use our monthly food comps to take meals up to our room. No more… Even if you are a guest at the hotel, you cannot use your food comp coupons for takeout. Utterly ridiculous! I have seen nothing but reductions in service and comps since this takeover. In spite of being long time Diamond plus member, my husband and I have decided it’s time to find a new casino home. Sad…

Last minute reservation easily made. One night only.Overall- friendly staff, location, quiet floor, clean room but absolutely no late checkout after 12pm(which beyond annoyed me). A nice hotel with quality staff and property.

We stayed midweek and not all restaurants were open. (The grill was, and food was good.) We booked a comp room for 2 nights even though there are negative reviews. Our room was clean (could use a little updating) and beds were comfortable. All of the staff we dealt with were very nice. Drinks ordered from the machines were delivered quickly. Drove to Horseshoe and did not have much luck there. We ended up winning most at Harrahs (everyone said you can't win there). Guess we proved them wrong. Nice variety of machines. We will likely go back.

Very disappointed in our trip. Tried to have breakfast the first morning and they didn’t have anywhere for breakfast until 10:00. The pizza place was supposed to be open the next night and was closed due to lack of staffing. It’s a casino, so not expecting to win, but they were very tight…..rooms were clean, staff were friendly, just was disappointed in the lack of food options and entertainment.