Harrah’s Council Bluffs Hotel and Casino

The worst hotel experience I have ever had. The hotel is under construction and water went off the first night at 2am and was supposed to be back on around 6am. Water did not return until 5:30 pm. The water was running brown and then very cloudy. No hot water until late in the evening. Water was turned off the second night again at 2am. Only 1 restaurant open had no water either. Porta potties in front of entrance. I asked for a discount at checkout and was denied and charged full price.

This is my 'go to' place in Council Bluffs. Have stayed here numerous times over the years. Last stay is March 2023. Rooms have always been clean. Rooms are spacious and comfortable, clean bathrooms. Will continue to use as my primary hotel in Council Bluffs as long as the rates are reasonable.

Disgusting, fighting and cussing outside door, in hallway, room needs upgraded asap! Mold, holes in wall, lamp shade, mold and meldew in bathroom, long black hairs on bathroom tiled floor. Just plain gross! Told lady at front desk, she just said sorry. That's it! Room #812

The rooms were not in good shape. The carpet was torn. The towel rack was bent up.the door stop was shoved into the wall.i asked to have the room made up and it was not done when we got back. For over 500.00 for 2 nights I expected better.

Felt like a few scenes out of my cousin Vinny... we did not sleep well here. Between the tiny, lumpy pillows and the fire alarm that accidentally went off repeatedly first thing in the morning - not relaxing at all. Also, they're "remodeling" restaurants so your lunch & dinner choices are pizza, or..... pizza. The concierge app doesn't respond and no one answers at the front desk when you call, so no service when you need it.