1. They advertised daily room service and skipped over my room. We asked for some supplies (toilet paper, towels and coffee). We asked 3 times for the coffee and never received. 2. There was a very small grill with limited seating. We had to leave early because there was a long wait for breakfast. The steakhouse was apparently limited hours and seating, but the elevator didn't go to the 12th floor and we were not notified how to access this option, and it was only open after 5 pm.3. The room smelled like it was dirty. The beds were comfortable butt the room smelled bad.4. There was only one desk employee for the entire hotel. It took forever to get anyone on the phone and there was very limited response. The excuse for this was that people don't want to work, but there were plenty of employees in the casino.5. No valet parking6. Overpriced for what we got. No better than a Quality in ($89), charged us $1507. The charging was very confusing. The website said, "starts at $89," then the lowest price was $177. On my credit card they charged me for a deposit that was never explained, then there were two different room rates for one stay. 8. There was apparently a manager standing by that didn't help with answering phones or dealing with customers,etc.9. Customer service at this hotel was the worst I have ever seen. No one was ugly or mean, they just weren't there. You can't charge for a full-service hotel when there are no services and all the venues are closed, like bars and restaurants and helpers.10. THE REFRIGERATOR was off. We brought food back to the hotel and it went bad after not knowing that it was off. This ruined about $20 of food and juice. We should have been notified that it was off or it should have been on when a guest is staying there.