Harrah’s Council Bluffs Hotel and Casino

We spent a weekday night at Harrah's casino and hotel. The hotel room was clean and comfortable with king bed, 2 soft chairs, tv and fridge. The bathroom was nice but did not have a walkin shower. It die have a tub shower, and the exhaust fan was adequate to keep the mirror from fogging even with a long hot shower. We had not been there since it was Harvey's, which we really liked. It was very disappointing to find that the large casino had been reduced to only one deck on the boat and a total of 500 slots. The slots were generally tight, but I did have a few good hits. I really missed the great buffet they used to have, but most casinos have closed their buffets do to covid. There was a small cafe, but half of it was roped off, so even on a Tuesday night the wait was long to get seated. The limited menu was good, and the price was moderate. It listed breakfast all day, but did not open until 10:00 am. There was no place on the property to have breakfast before 10:00.

We arrived at 4:10 and our room WAS NOT READY! It was a Sunday evening and not busy. We had driven from Colorado - long way and really wanted to settle in our room. First we were told our room hadn't even been cleaned yet, then when the clerk realized how disappointed I was, she told us they had a room on the 8th floor clean but not inspected yet. I didn't feel that she was very people friendly, just went through the motions. We took that and 20 minutes later we finally got in our room. When I returned to get the room key, she didn't even acknowledge me, just handed me the room key! Our room was VERY very clean. I haven't seen a room that clean for some time. The remote was in a bag by itself. We had an amazing view of Omaha and the river - so pretty. The hallways were very clean as were the elevators. There was hand sanitizer EVERYWHERE. We ate at the restaurant on the first floor for dinner and breakfast. Both times it was excellent. They had breakfast sandwiches ready to go right away which we got. We had a breakfast croissant sandwich with scrambled eggs, bacon and cheese - it was big and very good. For dinner we had a pork sandwich and a club sandwich, we ordered them to go - it was very quick and the food was good - the pork sandwich was huge. The staff were very attentive and friendly. We went to the gaming floor for a little while. It did NOT have an overwhelming smell of smoke - people were smoking but it was better ventilation than most casino's we have been to - in fact we don't even go as I have asthma and smoke is extremely bad for it so we stay a very short time. I didn't notice that the gaming area was small - it had enough variety for us. All in all it was an excellent stay and we would gladly stay here again.

Casino very loud and smoky. Waited over a half hour to get a drink. Slots did not pay out very well. Service in restaurant very slow and food not exactly as ordered. I would recommend the hotel, room was great.

We really enjoyed our stay at Harrah's Council Bluffs. The workers there were very pleasant and accomodating! We also shuttled over to The Horseshoe which was much larger and had a little better variety of games. Overall a great time was had!

Booked a room with a hot tub over the phone. Was assured at least twice it had hot tub but it didn't when we arrived. They said those rooms are saved for players. It was a Birthday surprise for my wife bit I ended up with the surprise. Room was clean but the noisy children next door u.til 11 pm and the drunks yelling in the hallway for most of the night were an amenity that I did not plan on. I thought the walls and door were made of paper. I will not stay here again