Harrah's Gulf Coast Hotel & Casino in Biloxi

Husband and I flew down here on a charter by Swift air we were a half hour late boarding a half hour late getting here nobody was organized to say the least. The plane is awful you’re on top of each other with no leg room my husband had marks on his knees after the two hour flight from Akron Canton Airport when we arrived at the hotel that was another mess in itself they knew 300 people were coming but nobody was assigned the rooms yet are you kidding me? After standing in line once again for a half an hour to get up to the front desk we were greeted by a rude hostess if this is how the people are here I don’t think I want to come back they are rude everywhere you go around here but anyway needless to say our room wasn’t ready so we had to wait for that.you are very limited on your options of where to eat here and with everybody coming in everything was full and overpriced. We finally got a room two hours later we had a beautiful view of a junkyard out our window along the back road that look like a crack shop not very safe. We called for extra towels this morning and the girl was very rude on the phone at housekeeping and needless to say she never after two hours of waiting she never brought them up we’ve only been here two days and I’m ready to leave and never come back. We did take the trolley last night which we thoroughly enjoyed over to the Beau rivage which if you come here you have to do it is simply beautiful and the food there is delicious! So if you do come to Biloxi please skip hair is because you will not be satisfied!!

Casino is small and machines are tight. Bus entrance was dinghy and nothing was pretty. The location was good. The hopper was awesome although drivers weren’t very friendly. This was our least favorite of the casinos in the area.

So many reasons why this trip went bad but long story short, absolutely awful customer service and no communication. We know things happen but when no one wants to own up to the issues (multiple people) nor help with solutions, that is not ok. First time visiting and we will never go back.

We flew down on a charter last weekend. First of all Swift Air is horrible, DO NOT fly with them! Been on charters before for Caesars properties on Sun Country Air and they were far better then Swift! We were on a full flight and the rows of seats are on top of each other no leg room at all, like a sardine can! The pilots must of got their license from a cracker jack box as well... both ways were so uncomfortable and very rocky to say the least. I love to fly and have never been on a flight so scary! I felt nauseous both times with their landings and take offs! Landing on the way home was the worst I've ever encountered, everyone on the flight were saying they would never fly Swift again! Hope Caesars go back to Sun Country. Now for the hotel, we were put in a room with a view of a roof. Room was very dated and curtains coming off the rod. Everything was old. We were moved to another room with a much better view but sink would not drain and beds very uncomfortable . Casino is small, but nice. Ate at all the restaurants and have to say they were all over rated and nothing to rave about. The only thing positive about the place is the location. This was my second time here and not sure I would return.

On arrival we were greeted and checked in promptly. The room was clean and comfortable. We ate at the lobby restaurant three times and the food was good, but services was lacking each time. They are very understaffed. The casino was nice, but we went two nights and were never approached by a waitress.