Harrah's Gulf Coast Hotel & Casino in Biloxi

Where to start.....I have stayed at multiple Ceasars properties over the years and never had the issues i did at this one. I have played exclusively with Ceasars properties and im rather high in teir status. On the first day i was met by the casino host and was told to see her at the end of our trip and she would take care of our meals etc. Which was a lie as went to see her when we were checking out and she replied that 3000 spent in a 3 night 2 day period did not qualify for any comps.The connected restaurant The Blind Tiger for 2 of the 4 people in my party it was inedible as they put entirely too much of the wrong hot sauce on our sons buffalo chicken taco, and the pulled pork nachos were basically mush, the waitress admitted the mistake but the food was still on our bill, we said its going to be comped anyway it wiĺl be ok and went on. Which goes back to the first complaint.The final issue we had is we spent the day at the pool relaxing and time got away from us in the evening, i was approached buy a guy named Gary who was very rude to me my wife and my children because the pool apparently is adults only after 8 and it was close to 9. This normally wouldnt be a issue if we werent the only people in the pool period. Gary also called us liars because he saw another child run to the hot tub when my children were in the pool as if to say we had a 3rd child hidden somewhere he pointed out the manager but i was unable to catch him as he basically ran away before i could gather my stuff. As we exited, we could over hear Gary speaking with another person, saying "i guess we can shut down the pool early since no one else was here. Btw he never found the mysterious 3rd child.I will never return to this hotel/casino and will strongly recommend other casinos in the area after this visit

Room was good but the food options are sorely lacking. Harrahs advertised a buffet but there was no buffet. Made the mistake of eating at the steak and shake and the place is absolutely horrible. Thirty six bucks FOR TWO BURGERS FRIES AND DRINK. The drinks were mostly ice in a small cup for 5 bucks apiece. Food was terrible and Harrahs should be ashamed to even have this so called restaurant on their property.Also the spa was only open on the weekend totally unacceptable.

Quick getaway with family, and we could not have picked a better place to stay. Everyone was so nice and accommodating. Room was clean and spacious. Casino spacious and not real smoky. The restaurant in lobby with all the TV's food was outstanding. And we really enjoyed the Steak and Shake located in the back of the Casino. Pool area was clean and frozen drinks at bar we were delicious. We will be back soon!

When my wife was hurt seriously in an accident trying to surprise me for my birthday (as I'd had my wallet taken and my car was dead) the staff at the hotel went above and beyond anything I have ever seen to get me a room and make me comfortable during a very busy time. They should all be commended for working as a team to make a horrible situation bearable. Thank you!!

Please don’t pay attention to negative reviews. We were wary of booking here but so glad we did. Way passed our expectations! Great service in all areas! Clean rooms and public restrooms very clean also. Food has been amazing.