Harrah's Gulf Coast Hotel & Casino in Biloxi

I called at 2:41pm Monday 4/19/21 and spoke to customer service about a lost credit card. The customer service girl (didn’t get her name) was very nice and transferred me to the front desk to inquire there. Upon speaking to the front desk, (again, didn’t catch the girls name since ) they assured me I could use my Apple Pay card at check in since I lost my physical card on our way into Biloxi. When I checked in, Cheyenne told me that only the guy at the desk had been working that day and it’s impossible that anyone would’ve told me what they did. Cheyenne at the front desks needs training on customer service skills as well as the manager Tamara whom was on duty Monday 4/19/21 at 4pm. Cheyenne quickly dismissed everything I said, laughed at me at one point, and continuously cut me off to call Tamara. Every time she picked up the phone she said “she said this now” and rolled her eyes. Tamara was supposed to email me a copy of a call. I checked out this morning and the girl Sarah at the desk has no idea about any of this nor did I ever get the copy of that call. Several times I asked for a supervisor at the front desk and not a single one would come speak to me in person regarding the situation. I still left without a copy of the call the promised me that I would receive. She left me standing at the desk several times and the manager refused to come out and speak to me at all. On Tuesday during our trip, we went to the pool at 9am. They were out of towels and we didn’t get some until almost 11 finally. The guy working the towel counter was very nice about it so we were patient and understanding with him. However, another family did complain about the situation. A very well dressed man (whom I’m assuming to be the supervisor) came out and talked to the family and resolved their issue. How come I couldn’t get the same respect from the front desk? The pool staff; the Mix and Mingle staff- all excellent and friendly. It’s the front desk staff and management there that need some training. I will continue to call Harrahs daily until my issue with my card is resolved and I am reimbursed; as Tamara told me already I wouldn’t have to pay the resort fees due to the inconvenience of the call center and front desk situation. I had to pay them upon checkout because Tamara failed to do anything she told me she would. The ONLY reason to visit this property is the pool. Don’t waste your time with the hotel.

My husband and myself stayed here for a three night (room 1145). When we checked in and went up to our room we noticed the room had a weird, musty smell. We did not plan on spending much time in the room just to sleep and take a shower, so we just did not say anything. The next day we went out sight seeing and gambling, we did not get back to our room till 5 A.M. when we walked in there was this loud noise and the curtains were blowing around. Someone had came into our room without letting us know and put a blower under the window (See picture) It had been raining hard that day and the floor was damp. We had jewelry and money in the room, not expecting someone to go in without our permission. We were upset and called the front desk, the lady we spoke with did not know why or who put the fan in our room. She said she can put us in another room, if we wanted to move that morning. We were tired and moving our stuff was the last thing we felt like doing. No one at the front desk was very helpful with any information about why someone went into our room, my husbands number was on file, why did they not contact us first? Also, how did someone know a fan needed to be put in that room, unless they already knew it had a problem with water. So they checked us into a room that they knew had water damage and possible mold. And with COVID the fan was blowing around all types of germs, dust, etc. You can not get your room cleaned but someone we do not know can willy nelly walking into our room? We check our valuable and nothing seemed to be missing, but it is the fact of someone you do not know walking into our room with our personal belongings without us knowing.. Again, I ask how did they know there was a leak? Did they check us into a room that they knew had a problem?

Get ready for the TRUTH! Let me first say, we moved here from South Florida and LOVE it, after being living in Florida for 30 years, it was time to move to a area, with friendly people, service and southern hospitality. If you are looking for a "resort type feel, Harrahs Gulf Coast is NOT your place. We stayed for two nights in a King room facing the "Sound" not the ocean, not the Gulf of Mexico that people "think" they will see. There is no beach and the pool is small and crowded, with limited service and limited chairs. But the pool is clean. There is very limited dining choices. The room service issue is awful, you have to order room service from your phone!.. Horrible service.... The Blind Tiger has gone way down hill, buffet is closed: thank god, as it was awful when it was opened. Mix and mingle a little place in the lobby and Steak and Shake if you like fast food which we do not. However there steak resturant Magnolia House, we did enjoy the Filet and lobster. Again very small. Service for drinks in the casino was ok. Was a weekend so it was packed. Very small casino, the smallest one in this Gulf coast area. It depends on what you are looking for. We are older and just wanted not a tourist trap like the Beau. Sure the Beau is beautiful, and its where we used to stay but not anymore. Harrahs is "OK" The rooms are average. The carpet in the entire place needs to be replaced. Remember this place is OLD and it shows. There are other casinos which are better. Honestly our favorite casino is the Scarlet Pearl. However here at Harrahs our host took care of us so no complaints here.

Took a charter with Harrah's to Biloxi for the first time. The process wasn't smooth. Flight was smooth and certainly shorter than going to Vegas or Laughlin. Once we arrive at the hotel they didn't have rooms. You know they weren't full so why did we have to wait for a room. In addition the rooms don't have coffee pots so that means you either go to Starbucks or a steak and shake on the other side of the casino.

Stayed here on a gambling junket a few weeks ago. We made sure we brought our disinfectant wipes to wipe down everything in the room. Have to say the room was fairly clean, carpet definitely needs replacement. Had a wonderful view of the gulf and the pool. We were able to get towels when we wanted them by looking in the hall for a housekeeping girl and she was very obliging. Never had a problem with that. We always bring our coffee pot with us so we can have coffee and tea without having to go down and stand in a line. Gift shop was very small but the employees in there were all very friendly. Casino was small and a little disappointing to my husband who only plays video poker (not many to choose from!) Casino on the small side but enough variety of machines. Servers for drinks were pretty frequent at least in our areas that we played. Could use more restaurants but worked out. Word of warning, stay away from the Blind Tiger unless you like SALTY SALTY FOOD! We were very lucky with the trolley as we never had to wait more then 5 minutes.