My husband and I just returned from a Harrahs comped charter. We'd never been to Biloxi before and seeing it was on the Gulf and free we decided to make it our first post vaccine trip. What a disappointment? The hotel is old, carpets in the room were so dirty and stained, I've never seen anything like it in hotels around the world. There were no information pamphlets in the room with hotel information and despite them having no housekeeping during your visit, only 3 bath towels in the room for a 3 night stay for 2 people. We called for extra towels but were told they are limited. We didn't get them the first time we called, so had to call again (same with our luggage from the bell desk, no answer, left message, no luggage). The casino is very, very small. If you play video poker, stay elsewhere as they only have 4 quarter regular Game King Machines. The rest are dollars, or specialty triple, ten times, etc games. They seemed to have a decent selection of popular slots. None of the casinos are really close to each other, they are all in clusters of one or two and far enough you have to take a taxi or Uber unless you like to walk several miles. There is a trolley that goes casino to casino but no posted pick up times or even little signs to tell you where they stop. You have to ask around at the hotel. Most people said they come once an hour so in reality, they're no help at all unless you don't mind waiting 30--60 minutes. I literally have never seen any tourist destination so poorly organized or kept up. The VP machines were set so tight, if you got lucky enough to get a 4 of a kind after spending a few hundred dollars, the machine would take it all back without even throwing up a full house. I've played VP everywhere in this country and these were the tightest machines I've ever played. I saw no one win decent money unless they were playing the triple or higher hand machines. My mom did ok on a slot machine (she played the same machine for 3 days) and ended up only $100 down. We did see a woman win 17K on a penny machine but she was playing max coins (around $3 spin). The diner food there was average to below average. The Magnolia house was decent (we had only several appetizers that were all above average. The pool was the best thing, heated, huge, clean. There is no real beach or ocean there, just a body of muddy water due to the barrier islands. Ship Island which is supposedly filled with pristine Gulf beaches was closed. We only went to two other casinos, the Golden Nugget (more VP machines, bigger casino, you can win there) and the Beau Rivage which is beautiful and similar to Vegas resorts. Generally in the Harrah's area, there is nothing to do, no shops, tourist destinations, historical sites, NADA. The best thing about it was the people, all friendly. A story worthy of being printed. At the Golden Nugget, we asked that they call us a taxi to go to Beau Rivage after they said it usually takes about 5-10 minutes to get one(we had waited at Harrahs 30 minutes the night before with a no show). After 25 minutes the cab manager(Don) said his manager (Taylor) was going to drive us over to the Beau Rivage. She not only drove us but took us in a limousine! Both Don and Taylor deserve raises and commendations. That's southern hospitality!Overall though, even the great people in Biloxi are not enough to make us come back. The city manager/mayor need really look at the tourists that come there (mostly gamblers on charters), make it easy for them to get from casino to casino. Provide information on shopping venues, movie theaters and every other possible recreation in a 50 mile radius in every hotel room. Harrah's needs to spend the money to renovate their rooms or at the very least, get new carpeting throughout (the mattresses were decent). Casinos need to look at their payout percentage and make them more than competitive with other similar gambling destinations. On our charter of about 200 people the majority of people said they would never come back. That's a pretty bad indictment.