Harrah's Gulf Coast Hotel & Casino in Biloxi

We visited Harrahs gulf Coast Casino! We stayed 4 nights! After 2 years of Covid hell and multiple problems! We were so excited for our Vacation! The rooms were clean! Very expensive. We were told after we arrived at Check in their would be no maid service! Ok ! We don’t change our sheets at home daily! However ! That also meant no trash pickup or liners , no toilet paper and no clean towels and wash rags. You have to call for any linens needed. They were pretty fast to bring them. We will not be staying here again without asking very simple questions. No ! Self serve was not what we paid for or deserved!

Service was terrible, found roaches in room. Called room service five times. No answer, left messages, no response. Went to the front desk for service. Person tried to contact house keeping. No response. Give me the number to try and reach house keeping. No response. My husband needed a blanket for the bed. He is a cold natured person and requires a blanket. Never go any help. We were not pleased with the service at all. To come as far as we did for our trip, We were very displeased with the hotel. Plus we had to pay a resort fee and I think we had to pay for our WIFI. Also there were four people in the room. Only had three towels and three wash cloths. My husband and I shared a towel and cloth.

The worst trip ever. This hotel was suppose to be a five star hotel and was more like 1 star. The room was not clean and the furniture was out date and peeling. The curtain and the bed had stains. We was very disappointed. The website made it look like it had a golf course on the property. It was the worst and over cost.

It was our first time to Biloxi and our casino host arranged our comp room. We had a beautiful view of the water but that is where is stopped. The hallway carpets were filthy. The carpet in our room had old stains other than that the room was clean and comfortable and adequate for our stay. Not enough dining choices. The signature restaurant "The Magnolia House" was only open on the weekend. We had made reservations about two month before we went to make sure we could get in. After we were seated we were told by our server that they were out of several items all of which wre the items we would have ordered. We did not stay...we aren't going make other choices for things we really didn't want just to eat there. We were able to walk to other casinos with more dining options....Beau Rivage is beautiful...go there!

Dirty room and it had a weird odor, like a pet urinated in it. We do not ever complain, but I called the front desk, she transferred me to the Manager on duty, no answer, so I left a voice mail. I called again 30 minutes later since we had just checked in not too long ago, again, same thing, front desk transferred me to manager, no answer, no concern when related the smell and room not too clean, left a voice mail. On our way down to the pool (which was dirty) with our son, we stopped at the front desk, only offer was to give us a downgraded room without the view of the gulf we had. They truly didn't care our room had a weird smell, no other offers or apologies, nothing. So, we just stayed in the smelly, dirty room. The plus, the beds were clean and nice view.