Harrah's Gulf Coast Hotel & Casino in Biloxi

Stayed the first weekend after reopening (Memorial Day). The service was good with a couple of employees; most seemed stressed. I am not sure what to expect after the Covid Reopening, as I am sure the meetings and requirements for employees were intense. It appeared in their faces (from what I could see) and mannerisms You do not have to wear a mask in the casino. The beach was not crowded and we enjoyed ourselves there. Shaggy's was pretty crowded, but the service was ok. The room was somewhat clean and while I believe they tried, the service overall was lax. Elevators were limited and we had to wait or take the stairs. I debated on the review (stars) as I believe this trip showed me how some do under stress and most don't. Train your employees not to reflect their fears on the customers. We especially encountered a very angry security person (female) at the entrance to the casino that portrayed such stress and anger it had some turning away. I am glad they tried to reopen though and am hopeful for the future.

I am a diamond member at Harrah’s. I drove 12 hours to there. The room were outdated carpet was dirty and very worn. There were kids banging on the connecting room.the casino was outdated . Wouldn’t recommend this resort to anyone. I was supposed to stay for three nights but only stayed two nights couldn’t wait to get out of there.

We stayed here over Memorial day weekend for a break from COVID 19. We asked to have the room paid for with Harrah's rewards credits. They had no hot water in the shower for 2 days and were unable to take anything but cold showers they were unable to fix They billed my credit card twice and also took the incorrect amount of points so we paid for the room 3 times. I called and spoke with the front deck manger and all she wanted to do was yell and argue. I would not stay here again! I will have credit card dispute both charges.

Terrible service, a "resort fee" for no resort, shops close d, Pool restricted and closes early (Because COVID is most active at night, right??)restaurants close early and are expensive, Terrible service, No room service, no maid service, no coffee pot in the room (Starbucks??) no refrigerator (not working) none of the little touches that make you feel good about spending 2-3 rimes more... No valet, nothing, I mean way pay a resort fee for a bare bones hotel. Save your $$ Stay at the Hampton Inn down the road. I will not be returning to Biloxi and I will not stay at Harrah's Gulf Coast.

Stayed at Harrahs this weekend after the Covid Reopen and they wete 1st class.. Taking safety Measures appropiately but not all up in your face every two minutes. Was a good balance. Thank you for a great weekend!