Harrah's Gulf Coast Hotel & Casino in Biloxi

our room was to be a non-smoking room, but the horrible smell of marijuana was sickening we spoke to the desk along with another persons and we all smelled it, desk said they weretrying to narrow it down............???????????what ever that means the smell was there as soon as yougot out of the elevator, and thruout the entire floor. i would have requested another room but we had the dogs with us. our trip would have been better had we not had to leave the building so often.also, the area to take out the dogs was absolutely not safe, there were lights but also strange people at 5 in the morning, making that not safe.the restaurant was good, the staff was very friendly.

Usually I would be raving about the staff and the above and beyond hospitality we've grown accustomed too. This is the 4th time we have stayed but the first time to see the drastic change in the whole feeling and energy at the resort.We have become accustomed to feeling welcomed by every staff member like it was their home. The min we arrived we felt the staff on property now carried a whole new demeanor mostly consisting of avoiding eye contact at all cost or just making us feel all around unwelcome. Don't get me wrong the few friendly outgoing employees that reminded us of past visit were still still but very few left. At the end of our 2 night stays in the past we would feel like we knew the names of half the staff this time I know no ones name.Morganne the blonde bartender we first met at the pool was truly an asset to this property and made us feel important everytime remembering us from the very first visit and sadly it seems she is no with the property that's truly upsetting. I really hope this is just growing pains and you get back to what it was before because this was not half as much fun as it used to be.

Amijo is the best host ever. So personable and approachable. She is what sets this Caesar’s property apart from the others. Check in went smoothly even though we were checking in early after a sold out night and all of the ladies up front were friendly. Room was good and the hot tub was relaxing. Gary, the security guard, was fun to chat with and helpful. We do wish there were more waiters to serve drinks. Sunday was decent but Monday it was extremely hard to get service (a waitress took our order but waited 45 mins for it to arrive and it never did) so we ended up just going back to the room and not gambling (this is why the review is 4 star and not 5) The just baked kiosks were pretty good!

Sarah at the front desk was not nice or hospitable. She was extremely rude when she hung up on me while I was talking to her about my reservation. And then once there and was checking in, we asked for a cat to bring up our bags and they started that the people that do that were already gone for the day so we had to carry our 5 bags upstairs by ourselves with no car to put it on. This is the only hotel that didn't offer a cart to carry your luggage because you got there after hours.

Loved our trip..This is was a birthday celebration for my husband and a friend. We had dinner at the Magnolia and it was wonderful, had the private room and April Prosser was so helpful by getting a birthday cake picked up at a local bakery and had it delivered to the restaurant. Plan on coming back in March to have some more fun.The parlor suite was the best! Hope we're lucky enough to get it again!❤️❤️Carol J