Harrah's Gulf Coast Hotel and Casino

The room was a disappointment. When exiting the elevator there was an odor of skunk. The rug in the room was very stained. Room selection was good overlooking the pool and bay. The other aspects of cleanliness bathroom and such were good. The staff were excellent. Very very friendly all of them. Make you feel very welcomed. Mix and mingle does need to work on their food. Eggs Benedict needs to cooked. Food served luke warm as well as luke warm coffee. Stake and shake was super!!! Good hot food and coffee. And staff super friendly and professional. I hope changes to rooms are made so we opt to go back.

After Hurricane Sally left us without power, we decided to head over to the Grand (Harrah's Gulf Coast) to make the best of a difficult time. We spent three lovely days with air conditioning, great food and drink, and a fun environment. I am so greatful to the hotel and casino hosts for helping us to enjoy our time away from home. We won't wait for the next hurricane to return!

Nightly rate is good. However, you are charged a resport fee and a refundable damage deposit. This deposit is supposed to be returned to you after check out. It has been 19 days and i have not recieved my damage deposit. No damage incurred during my stay.

This is a very average resort. The rooms are adequate but nothing to write home about. The facilities are dated. The big reason for my review though is that the service is also pretty average to poor. The rules and restrictions for COVID are over the top. When you ask someone for help it feels like they are bothered by your question. I got scolded sitting in the sports lounge area of the casino one morning for not having my mask on - but I was completely alone with no one within 500 feet or more of me AND I was eating breakfast and drinking my coffee!!! Can’t do that with a mask on 🤦‍♀️. I had literally no where else to sit to eat unless I wanted to go back to my hotel room. No common spaces. No place to relax. The pool area is small. I had to show my photo ID to buy a cup of coffee at Starbucks. Good grief. I found myself so irritated by the facilities and service that it was really hard to enjoy what was supposed to be a relaxing getaway. I would choose The Palace or Beau Rivage next time and never step foot in Harrah’s again.

Arrived later than expected, room not ready @8:30pm. Ready @10. Room not as fresh&clean as the photos. AC inadequate. Damp , musty odor in the room. Their version of a view of the Gulf is different than mine. I could see water, but most of it was from the view over the pool and looking past the Golden Nugget and Margaritaville Casinos down the way. Housekeeping never showed during the four night stay. That may have been part of their covid protocols. People were extremely friendly. Maybe I just expected more from a hotel charging an average of $200/ night.