Harrah's Gulf Coast Hotel & Casino in Biloxi

My husband, daughter and I have stayed at this property MANY times (usually twice a month). We have always had an enjoyable experience. We have stayed here a couple of times since COVID but this time was GREATLY different. We were sent to a room on the 4th floor (it had the red sticker sealing the door stating the room had been thoroughly cleaned to meet the new COVID standards). We went inside and put our luggage down and my 9 year old daughter said she needed to use the bathroom.I went to the bathroom with her, lifted the toilet seat to find urine and toilet paper in the toilet. GROSS!!! A housekeeper next door called a supervisor and we were sent to a room on the 7th floor (this room not made up at all). We were sent to the 10th floor and I found a used bar of glycerin soap stuck to the tile of the bath tub. I spoke to a manager downstairs because obviously this cannot be an issue with just one housekeeper if there were issues on 3 different floors. The other areas were great. Magnolia Restaurant is pricy but the food is excellent quality and we ate there twice. I find the pricing of the retail stores and restaurants comparable to other casino resorts.

Love going to Harrahs in Biloxi. Absolutely loved the no smoking part of the casino!! We enjoyed having the spa open. We wish that the spa had more items to choose from. Can’t wait for Facials to come back!!

This was my very first trip to Harrahs Gulf Coast. The room I stayed in was very dirty. My son found two very stale cookies underneath the table, which tells me they don’t clean or pick up very thoroughly. Near the wall underneath the headboard, there were empty soda bottles, amongst other trash people left behind, and lots of dust. The floor in the bathroom looks like it has never been mopped. Coffee and coffee maker was not supplied in the room. No microwave available either. Everything there is expensive. Food is expensive. Drinks are expensive. DRINKS IN THE CASINO ARE NOT FREE. If you want to use your players points to purchase food at Steak n Shake they charge you double the amount of points dollar value for what you’d actually pay. And if you spend money at Caesars amenities, you’re supposed to earn points, but none of the service providers ask you if you have a card. And then when I finally remember they tell me I’m too late. Like is it hard to reverse the transaction so that I can earn my points? When we were at the pool, we ordered food. I think the pool attendant was supposed to deliver the food to our table. Twice, on two separate occasions, different days, the food was ready and was not delivered to me. What I am complaining about is the fact that I left generous tips when I placed the order. I received no service. I tipped because I expected some sort of service. I traveled a long way to go gamble. I drove 6 hours. I thought it was cool that they offered travel reimbursement if I played two hours. However, it was not mentioned anywhere on the promotion offer that the play had to be two consecutive hours, or two hours within two consecutive days. I was there for four nights. Upon arrival, my first night there, I played for about an hour or so, since so much money can only be stretched for so long especially because I’m a gambler. And then I played again my last night there. So that last night, after I lost all my gambling budget, I finally went to the rewards center to ask for my travel reimbursement, which comes in the form of free slot play. I was informed I have not played for two hours yet. That was disappointing to hear after having travelled six hours to visit their facility. I just won’t do it again. There wasn’t anything spectacular about Biloxi, besides all the different casinos being within driving distance. The beach was empty, nothing to do on the beach. The water was not something you’d want to put your feet in.

We are frequent travelers to this Hotel/Casino. We have had some ups and downs. However, our lmost recent trip to Harrah's was enjoyable. We had no problem with check Inn and our room was very clean. They do a great job with the Covid-19 protocol and Face Masks are required on the property. The Casino had alot of hand sanitizer stations and the janitorial staff did a great job of wiping down machines and furniture. Staff was courteous and professional. If the slots were a bit better, I would of given them a 5 star rating.

This place is not great , the room is decent , but the casino is very frugal, small free cocktails,and the machines don't pay , not loose at all. If you want casino lovers to play you have to pay , that's how you get them to stay and come back , better hotels and casinos in the area.