Harrah's Gulf Coast Hotel & Casino in Biloxi

Stayed here several times. my husband plays the tables nd i play the slots. we are Reward members and always have received nice offers in the mail. This time i received a e mail from one of the casino hostesses..Kimberly williams. she asked me to call her, so i did. I was thrilled with a free five night stay coming up and how nice she was on the phone. Now i have stayed here numerous times and we have always enjoyed ourselves. Some of these reviews are just off the chart. we have never had a dirty room nor poor service. my husband needed a scooter and it was right there at check in. never have we experienced any if these dreadful issues others have mentioned. yes the slots are somewhat tight...i think......but fun anyway. yes the pool during the summer is filled with kids. well they cant be in the casino.....hello out there. people do travel with their kids. Overall its in a great location, great service, etc. i am not quite sure why the rooms are not cleaned during your stay but thats ok too...we are rarely in our room so its not a big deal for us. just wanted to share my thoughts and cant wait to return.

Once we booked the room it all went down hill. When we finished in the casino it was late Abe we were ready for bed. Got to the room & it looked clean, however, it was only made up. There was stale nasty water in the ice bucket, no drink cups to use, the floor was dirty. When I told the front desk, they were rude and couldn’t have cared less! I do not recommend this hotel and will never return!

At check in, they were polite. My room was paid for, so it was pretty easy. I asked if I needed to paid the resort fee, she said no we didn’t need too, as it was optional. Went up to room and it smelt horrible, the AC wasn’t working, nor was the phone working. So I walked back down & just ask if we could switch rooms since we hadn’t unpacked or touched anything but the air controller and phone. She said no, but would send up a repairman. I explained that we were tired and hungry from the long trip but she said it won’t take long. The maintenance guy only took about 10 mins and explained that most of the units get hung up, told us to not adjust them. Said the handset on the phone was just dead & to let it charge (by the way - it never worked the rest of the stay) but housekeeping does text you & It’s nice to just text back when you need towels, etc, since they do NOT clean your room daily - only once you leave. The AC worked on & off - which is awful. But the room smelt so bad. They literally came and sprayed our room 3 times a day. It only covered up the stinky wet smell. We were told the last day they shampoo the carpets & don’t dry them properly - we definitely suffered with headaches each day which was probably was from mold in the carpet. Fast forward to check out time. You just text them - makes it so easy. But they asked if they could charge balance to our card on file. I asked what balance? The state we owed another $60 for ..... (wait for it) resort fees. I explained what we were told at check-in. They didn’t seem to care. They said it was for internet charges. Well, when I went to use WiFi - it was going to charge me $20 a day - so we used our cellular service, the whole trip. So basically, I ran my att bill up but now that fee isn’t a option after I leave. I did not give them permission to use my card. Guess what they charged it anyway! Dissatisfied with my whole stay.

Great accommodations. Clean rooms! Great staff. Absolutely clean. Hand sanitizing stations everywhere. Not fun wearing mask but it is what it is. Enjoyed the casino. Great weather too!! Heated pool 😋

Stayed for 2 nights with my wife. Asked for a suite to my designated casino host ( no names here) as my wife was a Diamond player and me a Seven. I experienced a room less than desirable. I travel for a living, but enjoy life with my wife as well. The room was like a sardine to me. It also was not clean as the picture shows the bottle cap under the furniture. We stayed two nights comped, but it was the worst I have had in many years. We went to a casino down the road ( being nice here) and they put us in a 1200 sq ft suite for 2 nights. The point is, Caesars Rewards could learn a lot from MLiIFE. Trust me! It’s like night and day!