Harrah's Gulf Coast Hotel & Casino in Biloxi

For an older establishment, the hotel was very clean and the staff was amazing & friendly. The only thing I considered a downfall was no washroom on the ground lobby while waiting for an Uber or the Hopper bus but not a deal breaker by no means. We will be back!

I thought about this for a week before I submitted this review.To be blunt, this place is nasty. From the elevators in the parking garage, to lobby doors that someone inside had to open with their fingers because the sensor didn't work, to the smelly guest rooms, it was not at all the caliber I would expect from Harrah's.I made the reservation over the phone and the reservation agent never bothered to tell me that they charge a reservation fee for them assisting you. So much for customer service. The checkout clerk had very little to say as she was the only one on duty and overwhelmed.They also charge a "Resort Fee" for the property which most hotels seems to do nowadays. The problem I have with this is that this "Resort" had none of the following:Maid Servicea Bellmana ValetOur last evening there, I called housekeeping to request new towels. The system kept transferring me to the front desk and they continually put me on hold and never picked back up. After 45 minutes of this nonsense while waiting to take a shower, I actually called the 800 reservation # and told them I had been waiting 45 minutes on hold and they actually got the front desk to finally speak with me. 10 minutes after that I got my towelsIf you are going to charge a "resort fee", I would suspect that a property might actually have the amenities of a true resort.Luckily we didn't spend anytime in the hotel except to sleep. When we returned home and opened our dirty clothes bag, you could immediately smell the musty odor from the room. You don't realize how bad it is once you acclimate to the room when your there but leave and come back and rediscover the odor in your clothes.Totally disgusted with this property and lack of customer service.

There is a Starbucks but it’s never open. I was told they closed at noon yesterday. You can go to the restaurant and get two 8 ounces of coffee for $9. I suggest you get up with the chickens or stay elsewhere if you want coffee. The SteaknShake signs lie. They are not open 24 hours. They seem to close at whim, like Starbucks. If you’re 7 Star you should get a free upgrade on your room. But if that upgrade is a suite they charge you. I don’t get this place. It’s not that good of a casino, rather small, kinda dungeonous, with limited food options but plenty guests. The rooms are decent. Not fancy, but nice enough. The pool is the best thing they have here. I’d pick another coast property unless you’re a Caesars rewards player and get it free.

I had a blast at the slot tournament and my host was the best and the employees working the tournament were so nice and energetic. They made my mini vacation exciting and fun! The sheets and the bed are to die for. So soft!

This casino/hotel has a cozy feel to it. Every staff member from front desk, host to housekeeping is pleasant and friendly. The slot tournaments are a blast! We didn't win but we had fun. Lots of slot machines, smoking and nonsmoking, card tables, roulette, craps table. They have a Starbucks and a couple of restaurants the grill, steak and shake and Magnolia House. They are good but I wish there was Italian and Chinese food restaurants so we didn't have to leave for some diverse tastes. Overall though, we usually stay 3 or 4 nights and we absolutely love it!