Harrah's Gulf Coast Hotel & Casino in Biloxi

This hotel should really put some thought into upgrading their facility. The hotel rooms are disgusting. There was stains on the carpet, the furniture was scratched and stained, the drywall in the bathroom was peeling off, and there was spill stains on the walls. I wouldn’t walk on the carpet without shoes and I wouldn’t allow my kids to walk on it. The shower curtain was stained. We spent some time in the pool and it was also worn and dirty. The water was not filtered very well, the liner was peeling up, and the entry was rusted and stained. The pool attendant took our drink orders and brought us hot drinks. The hotel room was on the higher price end for hotel stays and I wouldn’t have paid even half of it for the quality of the room and amenities. We ate at the Bling Tiger across the street and it was the only silver lining although the wait was 40 minutes for a table of four and the service was mediocre but the food was delicious. However, the things to do in Gulfport and Biloxi were a lot of fun!

I was very disappointed in Harrahs casino on my visit from 7/20 to 7/23/2021. I understand things are different post covid and I understand that they don't offer valet parking you have to self park and drag your luggage to the lobby of the hotel. But, no housekeeping, no room service, not even a coffee pot in the room. I didn't see anyone wiping down or sanitizing the casino or lobby. Food was below harrahs standards . I have been a rewards member since the casino opened in Atlantic city and enjoyed by visits to there casinos in biloxi, Atlantic city, and Las Vegas. But after this trip I would not recommend Harrahs if you are planning a trip to biloxi. Also I was on the 2nd floor which must be the pet floor since dogs were barking during the night and I may have gotten flea bites on my arms.

Our room had a terrible odor. It made me sick to my stomach . It was hard to breath . There was some type of leak in the bathroom . Our room was ready and we were charged an early check in fee. The pool was super nice and we definitely enjoyed it . The staff were friendly and kind. They were helpful as well.

When we checked in to our room, the toilet in our bathroom had POOP smeared all over the outside of the bowl. (I have photos) Went down to the front desk to show pictures & to asked that the bathroom be thoroughly disinfected. Bath mat was a tattered mess; had a softball sized hole in it. (Also have pictures.) Sheets were stained and dirty. There were greasy napkins in the dresser drawer. The carpet in our room was wet. We had to use our extra towels to lay on the floor to walk on. Little did we know there is NO housekeeping service and we were not to get new towels during our 4 day stay!! We had to call for fresh towels. No coffee pot in rooms. Food in the only sit-down restaurant that open for breakfast and lunch (other than steak & shake) had sub-par food. We have stayed here before but it has gone WAY down hill. Have NO plans to return. Beau Rivage and Hard Rock will get our business next time we visit Biloxi and the Gulf Coast.

I stayed for 5 days no room service and the place overall was very dirty there were so many stains on the carpet I would not walk barefooted on it .The service was ok except for check in I waited over 2 hours and it was almost 5 o’clock when I got in the room I thought check in was 4 and the staff didn’t really seem to care ,also very tiny casino .walked around outside the area is also dirty city doesn’t clean