Harrah's Joliet

Was there for my daughters birthday and someone at front desk had made a mistake and checked us out our room while we were downstairs at the casino. When we came back up we had no room and staff had taken our luggage and my daughters cake out the room. When questioned where my daughters cake was the girl at desk told me the staff had cut the cake and ate it!! We had to wait on someone in management to come and rectify this situation. The staff was very unapologetic and nonchalant about a mistake they had made. No one really seem to care of how we were displaced out our room and also the main fact was that they took a whole cake that didn't belong to them and ate it!! Bad customer service and horrible experience!!

Small but not overly crowded with lots of choices in slots of all denominations...even nickel video poker. Nice snack bar a little pricey but pretty good for a quick meal. Not very fond of the Buffet...mot worth the price unless you have a discount. Besides that all employees are friendly and professional. I also like that they have beverage bars set up in areas where you can help yourself to sodas or coffee.

Great entertainment, great food and very clean venue. The staff are very friendly and accomodating. Parking was limited due to construction, but there were alternate parking in and around casino. We always stay a minimum of 2 days. We thoroughly enjoy our spent at Harrah. We are definitely going back soon.

The casino was great as there is no smoking allowed and the slot machines paid pretty well. The location is not that great, old area. The rooms were clean but need some updating. There was no one available to give us a luggage cart and parking was across the street in a garage.

Room was lovely. Hallway carpet needs refreshing but overall very nice place to stay. Staff very friendy and The Reserve is a wonderful place for dinner. Food, service, atmosphere & wine choices top drawer.