I had the pleasure of staying in the Harrah's Joliet hotel while in town visiting family. The beginning was a little rocky because there was no valet to park my car on the hotel side but there was a valet on the Casino side. I was told that I would have to walkover to garage or take my car to the Casino valet. Now don't get me wrong..everything was said and done very professionally. My concern was that my parents were with me and are elderly, so trying to get them, their luggage and mine was a lot. We found a solution to that concern and from there everything was absolutely wonderful! The greeting at the front desk was warm and very customer friendly. We reserved smoke- free rooms but when we went in the room it smelled totally like a lit cigarette...lol. I called the front desk to let them know and they apologized and immediately moved us.They were very accommodating. Our request was for joining rooms and we received awesome rooms. My parents was a King and I received a double.My parents felt right at home and once my Mom discovered how great the room service was she didn't want to leave...lol. The hotel is clean, affordable and beautiful! My parents do not gamble but I do so It was very convenient for me to walk over and play the slots for a minute or two and not have to leave the hotel. This is a great place to stay when visiting family or if you are on a business trip Very quiet on the hotel side with enforced security to make sure you are a hotel guest. You can check by phone or on person..both were quick and easy. I loved it! I will most definitely stay again when I'm in town! And ohh yeah...THERE'S A STARBUCKS ONSITE!!