Harrah’s Joliet Hotel & Casino

I drove a distance to get to this establishment, so I wanted to unwind with a nice, hot shower. To my amazement, I found a small roach on the bathroom wall. I took a picture of it and went back downstairs to ask for a new room. It was treated like it was no big deal and was given new keys, no apology or accommodations. I had someone come to my new room and ask to take a picture of the photo I took. Why did you just go to the room to investigate? This is how you treat Diamond status customers.....I immediately canceled my room for the coming week.

Without that personal caring, it would have been only a 3 star review.Everything was like you could it expect in a hotel of this category.But nothing special and I have to admit: some improvements could be done…So Reuben (who is with this hotel for more than 20 years) earned 2 more stars, because he cared for me and make me a real valued guest.Thank you, Reuben!!

AS we are Caesar's Rewards members we stay at quite a few of their propereties. This is one of the worst. It is showing it's age with peeling wallpaper and dark hallways. I was trying to do some work on my computer and the wifi kept shutting off. I called the front desk and was told that this was a problem since they got a new system. The next moring I asked the manager why there was an "amenity fee" if the amenities were not working. Because of the lack of wifi the business center was iffy and any computer work in the rooms was on and off. There was no given explaination, except that the fee also covers the parking garage and the gym. If you aren't using those things why should you have to pay a fee? i would much rather pay for thies things only if I use them.

If you love Chocolate Martinis, then I highly recommend getting one at the Laurel Lounge! Ismail makes one of the best Chocolate Martinis. I have had the good fortune to be able to enjoy his Chocolate Martinis since 2016. He has never served anything but the best! Stop in and try one for yourself if you are Diamond or Seven Stars.

Drove 14 hours from Texas and This was one of the best hotels I’ve been too. Very clean, quite and well kept. Comfortable bed and pillows. Room smelled very fresh upon arrival, Several restaurant options, clean casino environment as well. No complaints of any anything we need, we got with no problems. The outside surrounding area was amazing a well quiet atmosphere. I’d definitely recommend and If I go back up north I’m definitely staying here again!! It was worth the money very family friendly. My only dislike is when you call you can’t get the front desk directly but they were very understanding.