Frequently Asked Questions

TR Gift Cards

TR Gift Cards can be ordered online at:

www.totalrewards.com/giftcard

Hours of Operation

We are open every day, 8am – 6am

Redeeming Reward Credits

Learn more about earning and redeeming your Rewards Credits in our Total Rewards Market Place Catalog:

https://www.totalrewards.com/content/cet-tr/en/earn-and-redeem/with-tr-alliances/total-rewards-marketplace.html

Total Reward Visa Card

Apply for our Total Rewards Visa at:

https://www.totalrewards.com/content/cet-tr/en/earn-and-redeem/with-tr-alliances/tr-visa.html

Required Identification

You have to be 21 Years of Age to gamble at Harrah’s Joliet Casino & Hotel.

Acceptable Forms of ID:

1. Driver’s License or state photo identification card issued in the United States;
2. Passport;
3. U.S. issued Military I.D.;
4. Photo identification cards issued by government entities located within the United States or U.S. territories and possessions; and
5. U.S. issued Alien Identification Card.

Unacceptable ID’s include but are not limited to:

• Any expired ID
• Any altered or otherwise unreadable ID’s
• Any ID that was not issued by the United States Government located within the United States of America
• School or Work ID’s
• Foreign Drivers Licenses/ID’s
• Firearm Owners Identification (FOID) Card
• Handwritten ID’s 
• Matricula Consular Card
• Temporary Visitor Driver’s License
• Any ID that cannot be verified by the Harrah’s Joliet Casino Security Department.