Frequently Asked Questions

Caesars Rewards Gift Card

Caesars Rewards Gift Cards can be purchased online.

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Hours of Operation

Daily: 8 AM - 4 AM 

Earn and Redeem Rewards Credits

Earn and Redeem your Rewards Credits in our Caesars Rewards Market Place Catalog.

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Caesars Reward Visa Card

Get the benefits of a Caesars Rewards Visa.

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Required Identification

Guests at least 21 years of age can gamble at Harrah’s Joliet Casino & Hotel.

Acceptable forms of ID:

1. Driver’s License or state photo identification card issued in the United States;
2. Passport;
3. U.S. issued Military I.D.;
4. Photo identification cards issued by government entities located within the United States or U.S. territories and possessions; and
5. U.S. issued Alien Identification Card.

1. Expired ID
2. Altered or otherwise unreadable ID’s
3. ID that was not issued by the United States Government located within the United States of America
4. School or work ID’s
5. Foreign drivers licenses/ID’s
6. Firearm Owners Identification (FOID) Card
7. Handwritten ID’s 
8. Matricula Consular Card
9. Temporary Visitor Driver’s License
10. ID that cannot be verified by the Harrah’s Joliet Casino Security Department.