Frequently Asked Questions
TR Gift Cards
TR Gift Cards can be ordered online at:
Hours of Operation
We are open every day, 8am – 6am
Redeeming Reward Credits
Learn more about earning and redeeming your Rewards Credits in our Total Rewards Market Place Catalog:
Total Reward Visa Card
Apply for our Total Rewards Visa at:
https://www.totalrewards.com/content/cet-tr/en/earn-and-redeem/with-tr-alliances/tr-visa.html
Required Identification
You have to be 21 Years of Age to gamble at Harrah’s Joliet Casino & Hotel.
Acceptable Forms of ID:
- Driver’s License or state photo identification card issued in the United States;
- Passport;
- U.S. issued Military I.D.;
- Photo identification cards issued by government entities located within the United States or U.S. territories and possessions; and
- U.S. issued Alien Identification Card.
*Acceptable forms of ID may vary from state to state depending on gaming regulations. Harrah’s Joliet Casino is under no obligation to accept any ID that is suspected of being invalid.
Unacceptable ID’s include but are not limited to:
- Any expired ID
- Any altered or otherwise unreadable ID’s
- Any ID that was not issued by the United States Government located within the United States of America
- School or Work ID’s
- Foreign Drivers Licenses/ID’s
- Firearm Owners Identification (FOID) Card
- Handwritten ID’s
- Matricula Consular Card
- Temporary Visitor Driver’s License
- Any ID that cannot be verified by the Harrah’s Joliet Casino Security Department.
