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Frequently Asked Questions

TR Gift Cards

TR Gift Cards can be ordered online at:

www.totalrewards.com/giftcard

Hours of Operation

We are open every day, 8am – 6am

Redeeming Reward Credits

Learn more about earning and redeeming your Rewards Credits in our Total Rewards Market Place Catalog:

https://www.totalrewards.com/content/cet-tr/en/earn-and-redeem/with-tr-alliances/total-rewards-marketplace.html

Total Reward Visa Card

Apply for our Total Rewards Visa at:

https://www.totalrewards.com/content/cet-tr/en/earn-and-redeem/with-tr-alliances/tr-visa.html

Required Identification

You have to be 21 Years of Age to gamble at Harrah’s Joliet Casino & Hotel.

Acceptable Forms of ID:

  1. Driver’s License or state photo identification card issued in the United States;
  2. Passport;
  3. U.S. issued Military I.D.;
  4. Photo identification cards issued by government entities located within the United States or U.S. territories and possessions; and
  5. U.S. issued Alien Identification Card.
 
*Acceptable forms of ID may vary from state to state depending on gaming regulations.  Harrah’s Joliet Casino is under no obligation to accept any ID that is suspected of being invalid.

 

Unacceptable ID’s include but are not limited to:

  • Any expired ID
  • Any altered or otherwise unreadable ID’s
  • Any ID that was not issued by the United States Government located within the United States of America
  • School or Work ID’s
  • Foreign Drivers Licenses/ID’s
  • Firearm Owners Identification (FOID) Card
  • Handwritten ID’s 
  • Matricula Consular Card
  • Temporary Visitor Driver’s License
  • Any ID that cannot be verified by the Harrah’s Joliet Casino Security Department.