Harrah's Joliet

Room Valets were not available, and we had to roll our luggage onto the elevator to our room.No one knew where they were. Horrible maid service. Still had plastic covering mattresses.Bad experience! Will never return or recommend.

The room was GREAT we enjoyed our stay, we ate, drank, and gambled. What we COULDN'T BELIEVE, was there was no valet service at the hotel entrance, we had to park at the casino, and walk ALL the way back to the hotel, to check in??? It was a Saturday night??? We asked at check in about it, and were told it just was stopped a few days ago. We have NEVER had such an experience, at ANY hotel we ever stayed at. The employees ALL apologized, but we understood it was not their FAULT!!!!!! Management needs to RETHINK this, as we were told it was a local decision. We still can't believe IT!

rooms are big,casino is smoke free,people are very friendly and food is great.we felt very safe,and the atmosphere is just like vegas!they make your trip very enjoyable with different events and music events for you to enjoy.

Had a lovely time! Room was clean and very comfortable. Staff everywhere were the greatest very friendly, helpful and always made you feel relaxed and welcome. The food was delicious in the Diamond Lounge and Flavors Buffet. Enjoyed playing in the casino with a nice variety of machines. Thanks again for the great time Harrah’s Joliet.

Did not stay the night however if I have to drive more than 20 minutes on the day of our visit I would have booked a room for my family to stay. The food was good and the overall cleanest of the casino was very impressive