Harrah’s Joliet Hotel & Casino

Room smelled like cigarettes. I am allergic to it.I told them. No coffee in the room. I need my morning coffee. 119 quote for the room. Then they added 17 $ in fees. WTH ! Plus tax makes the 119 $ quote = 155 $ charge.Won’t be back.

The Room was very clean and the Staff was very friendly. The hotel restaurant has very good food and the casino had all the covid-19 precautions. Always have a good time at any Harrahs I visit. Recommend it for a get away.

On September 20th of 2020 myself and my boyfriend had an awful experience. We were at the bar of the casino and we definitely had our mask on and up (mind you we ordered drinks ) and the Bartender comes up to us and tells us in an extremely rude tone “PULL YOUR MASK UP” myself and My boyfriend did what was asked... 5 min later she comes right back over to us and tells us “I cannot have you two sitting at the bar if your not going to play any games ..” Agian...we did what was asked of us because we wanted to enjoy our evening I knew that Bernice the bartender did not like what she saw ...my boyfriend is Caucasian and I am African American I myself have sat at that bar on numerous occasions and I knew that she was being prejudice to what she was seeing. I didn’t want any issues so we did not argue with her we complied. About 10 min later a security guard comes up to us HARASSING myself and my bf about pulling up our mask mind you ...we had a drink in our hand. We were being harassed through out our time in the casino a supervisor was called her name was Carol and Carol told us that the bartender was completely WRONG and we could sit at the bar she also tried to make exuses for Bernice we thought we were done being HARASSED But we were wrong another security guard comes over trying to entice myself and my boyfriend asking us forecefully “IS THERE A PROBLEM HERE” so after that we go to the front desk and start to tell the front supervisor....he IMMEDIATELY called someone they spoke to me extremely nasty and ignorant and tried to record us when we were trying to explain the situation they had to go and check cameras just to prove we weren’t lying they said that they would fix everything and comp our room for the evening due to the “misunderstanding “ so we go upstairs and decide in the morning we will ask for the free night. The front desk supervisor AARON said he has no idea what I was talking about and has selective amnesia. This was completely unacceptable and no one has reached out to us what so ever.

Restaurabts closed. The grill was for take out only and we had to wait 20 mins. for our food and then their fryer broke down so no fries and they were arguing with about getting our money back from the fries. also no louges or anything else to do but gamble. won't be back there anytime soon if ever

I have been a customer of this casino for about 8 years. In that time I have stayed at the hotel multiple times. I have stayed in all of their classes of room. All exceeded my expectations. The staff of the hotel and casino are friendly and professional while being down to earth. I have had many casino hosts at many casinos over the years and Anthony has been the best by far. Joliet is a bit of a distance for me and there are other casinos that are closer, but I prefer Harrah’s Joliet.