Harrah's Joliet

I was very disappointed. My family wanted me to stay closer to where they lived for fun, so I pick Joliet. U stayed 4 nights. Not ADA friendly at all. I picked an accessible room and the tub was a large wavy size. It was a very small room with a king bed that felt like sleeping on sand paper. The only thing handicap friendly was a large chair that had to be put in the tub. Kevin and Bruce updated me to a luxury room with a large bathroom with the same tub, but all the wash items were located in the wall shower and sink. The toilet was in a small room in the bathroom that was too small for my wheelchair. The only real plus to both rooms was they were very near to the elevator. My favorite thing is real room service. No real breakfast. Their buffet was the best, but were closed on Tuesday and Wednesday. The Reserve is open on Wednesday afternoon and closed at 9:00 with no room service offered. I was charged almost $200 over my bills and had to be refunded after I complained. The casino was old...needs some serious updating. For 3 early mornings before they close for a couple of hours my caesars player card was refused by all of the machines and the staff in the casino were rude and not welcoming close to closing time. That attitude was consistent despite the fact that I was staying at the hotel.

the view was awesome room was exceptionally quiet the cleaning personnel made you feel like their friends when meeting in the hallway the elevators were first class,getting you to your expediently the towels were soft & clean, they seemed to be new

Had a great time the casino floor was exciting and fun.I wanted to do something different for the Super Bowl and this was great. I would do it again for the next Super Bowl.Wherever you went you could watch the game .

We went to Harrah's to try out luck at the slot machines. We had plenty of machines to choose from, some older models and some new progressive ones. The refreshment stations on either side of the casino are handy. The restrooms are clean and sell stocked.

We are loyal members to Harrahs Casino - Joliet, Il. We stayed at the hotel overnight last week as well as this week. The staff is wonderful! The food was very good. We enjoyed our stay. We stayed in a "Luxury/Premium" room which the room itself was very comfortable and very clean! The Caesars Harrahs site advertises a "stocked" fridge and chocolates on bed. The candy was no big deal but I was looking forward to having something to drink during the night. Our #1 stay (2 waters/2 sodas) and no chocolates! Our #2 stay (1 soda - that's it and 2 pieces of chocolate left on bed). If that's what they call "stocked" fridge... sorry they're wrong! My recommendation - don't count on it!!! Check the fridge before you leave your room in case you get thirsty later - you'll need to bring your own in. See pic lol