Harrah's Joliet

Not very much. I would like to see this casino operate like ones they have in Las Vegas. Less tax,es and more wins. They also have a senior day in which we have lower prices for breakfast and Etc.. plus tournaments to win money.

Decent Casino close to home. Food is decent. I have stayed at hotel before rooms were a little worn. No pool. Staff is typically helpful and friendly. If you want more of a Las Vegas experience and have the time to drive there the Four Winds Casino in New Buffalo is closer to the Las Vegas feel and the rooms are superior to Harrahs Joliet.

I had the pleasure of staying in the Harrah's Joliet hotel while in town visiting family. The beginning was a little rocky because there was no valet to park my car on the hotel side but there was a valet on the Casino side. I was told that I would have to walkover to garage or take my car to the Casino valet. Now don't get me wrong..everything was said and done very professionally. My concern was that my parents were with me and are elderly, so trying to get them, their luggage and mine was a lot. We found a solution to that concern and from there everything was absolutely wonderful! The greeting at the front desk was warm and very customer friendly. We reserved smoke- free rooms but when we went in the room it smelled totally like a lit cigarette...lol. I called the front desk to let them know and they apologized and immediately moved us.They were very accommodating. Our request was for joining rooms and we received awesome rooms. My parents was a King and I received a double.My parents felt right at home and once my Mom discovered how great the room service was she didn't want to leave...lol. The hotel is clean, affordable and beautiful! My parents do not gamble but I do so It was very convenient for me to walk over and play the slots for a minute or two and not have to leave the hotel. This is a great place to stay when visiting family or if you are on a business trip Very quiet on the hotel side with enforced security to make sure you are a hotel guest. You can check by phone or on person..both were quick and easy. I loved it! I will most definitely stay again when I'm in town! And ohh yeah...THERE'S A STARBUCKS ONSITE!!

Staff harassed my 24 year old daughters. They were carded 7x in 3 hours by the janitor, servers and staff. Very poor customer service. Security and staff almost confrontational. Rooms not very clean but someone was available from the hotel via text for services, etc. I have stayed here several times and this last time definitely changed my perspective on this location. We will not subject ourselves to this uncomfortable harassment again.

Room was very clean, staff was prompt and professioal and very pleasant. I was able to get a nice discount on my room with my Caesars Rewards Card.It was a very pleasnt experience.I would highly recommend it to all my friends.