Harrah's Joliet

Everything was great. Room clean.Love the frig and coffee maker in the room.Wish the slots were more generous but can't always be a winner.Food was very good.Are at the buffet one night. The reserve was fabulous.Would definitely stay there again.

The food was great, customer service was wonderful. Tables were good. And drinks were amazing all around great time! We will definitely be coming back soon! And we will be bringing our friends along with us!

great all around.Would like to see Harrah's have tier multiplier days. Other casino like {Hollywood} has.We drive 2.5 to 3 hours from the south side of Springfield Illinois to come to Harrah's Joliet, Anthony my host allways treats us like we are his only client, he does a wonderful job and that is why we keep coming back to Harrahs Joliet. THANKS RON

I stayed at this property, with my S/O and she was locked out of our hotel room at 11:30pm, and the manager said it was because we were due to checkout that day. I found it odd because we went to our room with no problem at 10pm, the room had not been cleaned, and our keys worked just fine. The manager said he was "extending" our stay as a courtesy, when our stay was already comped for TWO nights. They offered my S/O a $20 dining credit. Based on her player status, I just found that to be an insult and it was my first time staying at the property, and I will tell you as I told her, I see no reason to stay there again. The rooms were average, none of the amenities that she told me she gets for being a 7_star player were ever placed in the room, and as I said before, we got back to our room at 10pm on Thanksgiving and no one had cleaned the room. We left it at 10am that morning. I just feel the hotel and casino chain should do better, especially for their key players as they claim the 7-Star players are. I was very underwhelmed.

Amazing, friendly guest service that is rarely compared to outside Vegas. Staff does a wonderful job of making sure all guests are satisfied to the fullest of their ability. I enjoy every visit here whether it's for fame play dinner or just hanging out with friends, quality poker room and plenty of machines.