Harrah's Joliet

Overall room experience was excellent with proper housekeeping and ease in finding. It was close to the elevators. The room decor was very comfortable. I liked the comfort of the room the most and have no disappointing moment to describe.

For one night very nice room and accommodations. If you stay 2 nights, they will not service your room. Have stayed two different times for two nights and could not get the room serviced even after multiple requests. This last visit,we made a special request at the desk when we checked in later on the 2nd day and was told they might but they had rooms for a wedding to get ready, but they would note it. Checked room, not serviced, but cleaners we're a few doors down. 1 hour later went back to room to find a sign saying they couldn't service because the sign read room occupied. They had to have turned the sign to not service the room. Very disappointed. Definitely not won'tstay 2 days again. 3 strikes out.

Very clean room, nice facility but most importanct to me is the people are wonderful! They are very courteous, helpful and knowledgable. There are 4 choices for dining and all of them offer good food.

I enjoyed playing the slot machines and my mother earned some casino cash, which is always good! Though we didn’t win any money, we still had a fun time. I wish the dinner buffet was open when we were there, but overall it was a good experience.

When we stayed at the hotel the amenities where wonderful! The dining in the Resturaunt experience was an excellent with awesome food and wonderful courteous staff as well. The gaming is always loads of fun and slots are hot when your on a role